1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Current deals

Discussion in 'Sirius XM General Discussion' started by bixler, Sep 29, 2009.

  1. Jul 9, 2012 #121 of 228
    diggerg56

    diggerg56 Legend

    222
    0
    Sep 26, 2007
    This leads to one of my pet peeves. I feel like if you can sign up for something online, you should be able to cancel online as well. this goes for any type of subscription service. Sorry to veer off topic.
     
  2. Stan54

    Stan54 Cool Member

    10
    0
    Jun 4, 2012
    Great point!
     
  3. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

    46,119
    1,067
    Apr 17, 2003
    Michiana
    Tis the way of life. It is getting better with some companies ... it used to be that one could add satellite TV programming online (increase their subscription) but not fall back to a lower level. The "cancel all" option is still a call in only, but being able to drop add ons and drop to lower packages is becoming more common.

    I suppose the final cancel needs the extra level of verification ... or perhaps companies are relying on the hassle factor where people who can order online 24/7 have to fit a different schedule to cancel. At least SiriusXM has decent hours when they can be contacted.
     
  4. markrogo

    markrogo Godfather

    300
    1
    Sep 18, 2007
    We have a trial on a new car. Any advice on how to make the call to ask for a deal as it's set to expire in 2 weeks? Can we call before it elapses? Should we wait for it to elapse? Any magic words to say?
     
  5. Athlon646464

    Athlon646464 Gold Members DBSTalk Gold Club

    3,045
    66
    Feb 23, 2007
    Uxbridge, MA
    One of my posts in this thread (#107) describes the result of what I did.

    If you read back here, you will see that I received better and better offers from them as I got closer and closer to the end of my trial.

    So, I waited until it expired to see if their offers would get even better. The wind-up is that I got 6 months for $25 by waiting until l the last possible moment.
     
  6. Athlon646464

    Athlon646464 Gold Members DBSTalk Gold Club

    3,045
    66
    Feb 23, 2007
    Uxbridge, MA
    I didn't 'bargain' for it. They offered it to me so I would stay.

    The channels I get are the same ones I got in my trial period. I'm not sure what the package is called, but I get all of the music, news, talk and traffic channels at least.

    Among the ones I don't get are the Stern channels, but I'm not sure what else I don't get as I get everything I'm interested in.
     
  7. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

    46,119
    1,067
    Apr 17, 2003
    Michiana
    Yep ... the "cancel and wait for SiriusXM to beg for you to come back" trick seems to still work. I'm still getting offers to reactivate my broken radio.
     
  8. Aug 9, 2012 #128 of 228
    secondclaw

    secondclaw Cool Member

    13
    0
    Oct 25, 2009
    I actually called to cancel a few days ago, and was offered $85 for 1 year (after fees/taxes, allegedly), then $42 or so for 6 months, and then finally $25 for 5 months.

    I cancelled anyway, but the price isn't so bad.
     
  9. Stan54

    Stan54 Cool Member

    10
    0
    Jun 4, 2012
    My free trial expired 3 weeks ago and I am still hoping they will send an offer. If not, I will not renew because the price is more than I would pay for the miles I drive. It would be nice, though, to have some idea how long they wait before offering a reduced rate. Does anyone know?
     
  10. Athlon646464

    Athlon646464 Gold Members DBSTalk Gold Club

    3,045
    66
    Feb 23, 2007
    Uxbridge, MA
    I was hammered during my trial, and right at the end of it to take the 6 months for $25 deal. I registered my new car with them within a week of taking delivery and their communications with me were relentless.
     
  11. gjrhine

    gjrhine Legend

    254
    1
    May 15, 2002
    The emails start immediately after, the postal mail too.
     
  12. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

    46,119
    1,067
    Apr 17, 2003
    Michiana
    Yep ... I'm getting "we miss you" snail and email for the defective radio removed from my account. :rolleyes:
     
  13. Stan54

    Stan54 Cool Member

    10
    0
    Jun 4, 2012
    OK. I received an offer of 1 year for $86. I mailed a copy of the offer back along with a check for $86. It is important to me that they not have my credit card for automatic renewal. They can bill me and go through the same process all over again.

    In reality, I am not happy with the fairly frequent dropouts along the road. For $86 I'm willing to live with it.

    The music channels are not all that significant to me, although, I do tune in the 40's, 50's and Sinatra channels once in a while. My favorites are the talk stations, including the tv news channels. Switching among them to pick up the latest gab is great.
     
  14. stususs

    stususs Cool Member

    27
    0
    Dec 16, 2005
    I spoke with someone in the "customer advocacy center" who offered me one year for $86 plus $8.43 in fees ($7.87 per month). I was also offered six months for one half that amount. I asked to cancel my service and was transferred to what I believe was the retention department.

    The retention department offered the same one year deal. The representative said he could not offer me the 5 months for $25 plus fees deal since I was just completing that promotion and was not entitled to it twice in a row. He also would not offer the six month deal for half of $94 that the previous representative had offered.

    I asked what the best deal was if I added Sirius XM internet service. I waited on hold for several minutes while the representative consulted with his supervisor. After the wait, I was told that if I added internet service for $3.50 per month I could have the five month deal for $25 plus $1.54 in fees. I accepted that deal for $25 plus $1.54 plus $17.50 (5 months internet @ $3.50) for a total of $44.04.

    So I turned down a one year deal at $7.87 per month without internet and accepted a 5 month deal at $8.81 per month with Sirius XM internet service.
     
  15. gjrhine

    gjrhine Legend

    254
    1
    May 15, 2002
    So now you are probably looking at a lesser deal the third time around in six months.
     
  16. Stan54

    Stan54 Cool Member

    10
    0
    Jun 4, 2012
    How does the internet work with Sirius XM? Does it mean you can plug a laptop or tablet into the car radio or what?
     
  17. gjrhine

    gjrhine Legend

    254
    1
    May 15, 2002
    yeah, that's it.
     
  18. camo

    camo Godfather

    1,164
    96
    Apr 15, 2010
    Internet radio means just that, you get it over the internet. How does plugging a laptop into the car xm radio work?
     
  19. Athlon646464

    Athlon646464 Gold Members DBSTalk Gold Club

    3,045
    66
    Feb 23, 2007
    Uxbridge, MA
    He asked about connecting it to a 'car radio', not a 'car XM radio'.

    It would be possible to stream using a mobile connection to the internet. May not make too much sense however, unless you are grandfathered into a plan with no cap.
     
  20. camo

    camo Godfather

    1,164
    96
    Apr 15, 2010
    Either way it makes no sense why you would want to do that.
     

Share This Page