"Customer Retention" Called

Discussion in 'DIRECTV General Discussion' started by ladderless, Oct 27, 2006.

Which Premium Should I choose?

  1. SD DVR

    0 vote(s)
  2. HD Receiver (I already have one...)

  3. 24 Pay-Per-Views

  4. $10 off each bill for the next 2 years

    0 vote(s)
  5. Nothing... (Please tell why)

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  1. ladderless

    ladderless Mentor

    Jul 8, 2005
    The D* Customer Retention department called me, and offered me one of the following:

    (1) An SD DVR
    (2) An HD Receiver
    (3) 24 Pay-Per-Views
    (4) $10 off each month for 2 years

    "All" I have to do is agree to a two-year contract. I have two weeks to decide.

    Here's the deal, though - I already have an HD receiver (Samsung T160), and I want the HD DVR.

    What should I do... Or (5) should I do nothing?
  2. Earl Bonovich

    Earl Bonovich Lifetime Achiever

    Nov 15, 2005
    I said $10 a month for the next 2 years.

    That covers the cost for say HBO or Showtime for that 2 years.
    Which far out weights the 24 pay perviews (which are probably the $3.99 capped)

    SD DVRs are only $99
    HD DVRs are only $299 and possible even lower
  3. cybrsurfer

    cybrsurfer Banned User

    Sep 17, 2006
    I think getting $240 in the long run is a better deal.
  4. harsh

    harsh Beware the Attack Basset

    Jun 14, 2003
    Salem, OR
    Rather than letting them dictate what you get, tell them what you want. I find it quite puzzling that they would be offering you anything unless you're currently being (or are about to be) violated.

    The cost of getting out of a contract is more than the $10 per month that they would give you to enter into the contract. I would recommend against entering into a contract with DirecTV until they have delivered on their promises of gobs of HD programming and a serviceable HD DVR.
  5. msmith

    msmith Icon

    Apr 23, 2002
    I voted for the $10, but ONLY if you are willing to stick with them for 2 years.
  6. paulman182

    paulman182 Hall Of Fame

    Aug 4, 2006
    I would wait till near the end of the two weeks and try for the HR20 HD DVR.

    Who knows, they may be back in stock by then.

    Otherwise, the $10/month is the better monetary deal.
  7. ladderless

    ladderless Mentor

    Jul 8, 2005
    I decided to wait (I agreed with paulman182)

    They called me yesterday to tell me the HD DVR is available and in stock for my area now.

    I went back and forth for a while with the rentention department, and maybe I didn't get all I could, but they knocked $188 off the price of the DVR (I payed a net of $111 plus tax), and then gave me $10 off per billing cycle.

    I figure the whole deal saved me $428.

    They install it a week from Monday.

    Since I had purchased my SIR-TS160, I guess I get to keep it. I'm just not sure what to do with it (I can get $50 on Ebay)
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