This is unacceptable. I have been trying to call DTV for two days now with a questions regarding a Blizzcon 2008 PPV order. Every time I call, I get "wait times for customer service representatives are unusually long today. Please call back later in the week when we aren't as busy. In the meantime, please use our online services or automated system." It is inexcusable to tell basically tell customers "you can't call us cause we are too busy." Even if they said to try later in the day, but the message literally says to call them later in the week, essentially stating we have to wait days before we can talk to someone. I guess people with immediate needs are screwed. I remember a few years back DTV had some serious customer service issues where you had to wait for ridiculously long times before someone would come on. I've never seen it where they would not take your call at all.