I have been without a working Genie and associated clients for 10 days now. There is a system issue which is not allowing them to disconnect my minis so they can deactivate my Genie and replace it with a "new" one. On the positive side I am working with an "advanced support" woman who calls me every day, sometimes twice, to update on what's going on. She even called me on Labor Day. On the negative side, the back office cannot figure out the issue which is likely buried somewhere in the programming. The support woman says that in her 10 years at DTV she has never seen this issue. She told me she could delete my account and give me a new one and that would solve the problem but she doesn't want to do that since I will lose over 20 years of loyalty. I will hold tight until later next week and then ask for new account if this isn't solved.