I just called D* because my old DVR stopped recording shows. No big deal because I have a Hughes TiVo that I held on to after I upgraded to HD. So I called customer support and asked to switch receivers. After being transferred 3 times and on the phone for an hour, my old receiver was deactivated and the Hughes receiver was NOT activated. Seems they could not reactivate the Hughes receiver. They needed to open a ticket which they said could take 48 - 72 hours. That is not going to work since I need the 2nd receiver because I have people coming over to watch the fight tomorrow. So I asked if they can keep the old DVR running until the problem is fixed. Well, they can't! Since the deactivated the old DVR they were no longer able to reactivate any receivers. I am upset. I have one less receiver and customer support made matters worse. I would have been better off if I never contacted customer support.