I think D* has been pretty generous in the past with credits for various reasons, and I think its good for business - in moderation. Look at these boards for any length of time, though, and you will see it's riddled with "threaten to cancel and they'll do this" or "here's how to get a bunch of equipment for free", etc. D* is now throttling back on all the freebies and trying to get better control of them. I believe this will be a process that may take some time, and in the transition it wouldn't surprise me to see some of what the OP posted. Some will see this as D* being (fill in your noun here) a**holes, liars, thieves, etc. Some will see it more as an ebb and flow of a procedural change where the "milk and honey" isn't flowing so freely anymore. A similar phiosophy may exist here as exists with rebates. D* identifies people who have, according to how they choose to do business, received far too many or too much in credits. Eliminate the recent credit and reinstate it based on their representative having 'promised' it and the customer calling to actually have it reinstated. Living up to their promises, so to speak, with the extra step (again, during the transition period) of the customer calling them on it. Some won't, saving D* money. Not the best of practices, maybe, but the people that would be getting tagged are more likely those who have been showered with discounts anyway. Once they get control of the CSRs, software, whatever it is that is causing the excessive discounts/credits, then fully live up to them without havng to be called on it. Totally speculation on my part. No evidence of anything to support or refute anything I am saying. Just one man's opinion of what may be happening.