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D* drops TNT HD to make room for Sunday Ticket???

Discussion in 'DIRECTV General Discussion' started by booger, Sep 10, 2007.

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  1. BudShark

    BudShark New Member

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    Aug 11, 2003
    I think this is a bit of an overreaction. (Edit: not on your part Herd - the whole thread, Swanni's message, etc)

    Here's my take:
    DirecTV never intended to turn off a channel. Shanks was right.

    D10 was hoped to be online last week - but for whatever reason didn't make it.

    TNTHD will be MPEG4 simulcast and not turned off Sunday. The MPEG2 version will be. If you want it bad enough - go MPEG4.

    No updated statement is needed, nor are any credits, because the MPEG4 simulcast will be online by this weekend.

    In the end - I think the doom and gloom is taking over again. It was 1 Sunday. I'm sure its not what DirecTV wanted. And I'm sure Shanks is right - no more channels will be turned off (as long as you have MPEG4 equipment - which DirecTV has made clear you need going forward).

    Chris
     
  2. Rob55

    Rob55 Legend

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    Sep 14, 2006
    Just FYI, the DirecTV dealer website has a list of the HD channels going live between the end of September and the middle of October and it lists TNT-HD as being available on channel 75 AND 245. Apparently the same way that when you hit 4 to go to NBC (in the NY market anyway) you get NBC-HD 1st and get NBC-SD upon hitting channel up. As a matter of fact, all the new HD channels will be mapped to locations corresponding to their SD counterparts. TLC-HD will be 280, Discovery-HD will be 278, National Geographic-HD will be 276, CNN-HD will be 202, etc. There is an asterisk next to those numbers indicating that the channel will only be available with an H20/21 or HR20/21. Obviously, they will be MPEG-4 channels and TNT-HD on 245 shouldn't subject to any more Sunday Ticket related outages.
     
  3. Ext 721

    Ext 721 Icon

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    Feb 26, 2007

    let's say they have a system in place that makes a decision...a solid business decision "how much is this customer worth"?

    let's say based on your package, you spend $80 a month, and of that $80, $15 is profit.

    But you called in and got a free hd-dvr, which set D* back for a dish and an install $300~ish....and it'll be 20 months until they see profit again...plus the call itself cost $20.

    You sit there thinking "I deserved it" but you just put your account "in the red" for almost 2 years.

    If you demand this once a year, you might be a "good paying customer", but they're taking a loss on you. Sure...the dish on your home is an advertisement, and if you move and leave it up, the potential for new subscribers is raised...but aside from that, You're like the guy who comes into the grocery store, buys all the "loss leader" items (like the 50 cent half-gal of milk) and nothing else. Yes, you paid for your purchases and were polite, but if you do that and that only every month, the store owner won't bend over backward for you, and in fact, would probably prefer that you shop somewhere else because although you are a frequent customer...they're losing money when you shop.

    It would be lovely if companies always did what is "right", but if you're a constant loss of money, at some point, they'd rather you go elsewhere. They won't twist your arm to leave....that would be wrong...but they won't give you extra courtesy either!

    Business is business :shrug:
     
  4. Tugboat

    Tugboat Duplicate User (Account Closed)

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    Jul 11, 2007
    No, you said the CE testing program, as it is being deployed by Directv, has been done before, and cited Microsoft as one company that has done it. I was just giving you my perspective in that you were mistaken. I guess it's not legit on DBSTalk to correct someone if they state an opinion as fact. So be it. You were not giving me your perspective, you were stating a fact, and it was wrong in this case.

    As for the original intent of this thread, the debate eventually turned on whether or not it is right to ask for credits relative to the TNT-HD situation, whether you watch it or not. Some believe that Directv reneged on a promise, which is not smart business, and they should receive a message from subs to not do it again (calls and credit requests); others believe it's okay to do what they did in this situation, and only people who honestly watch TNT-HD should get credits. I fall into the former group (even though I don't care about the credits per se), you fall into the latter.

    Truth is, Earl injected a plea into the discussion asking people not to request a credit unless they wanted to potentially jeopardize their future "credit-worthiness" with Directv. He also indicated doing so would somehow raise his bill. I don't believe that to be the case.

    I would love to find in all these threads a place where anyone who dared to disagree with Earl and the outcome was not being attacked by members of his flock. It's a recurring theme, and just the way people fawn on his every word, post, etc., speaks volumes. And that's not an attack on Earl, just an observation.

    As for the sarcasm, I apologize.
     
  5. DawgLink

    DawgLink Woof Woof Woof

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    Nov 5, 2006
    Washington, DC
    Man O Man, just switch to the non-HD channel if it means that much
     
  6. Tugboat

    Tugboat Duplicate User (Account Closed)

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    Jul 11, 2007
    Did you stop to think why Directv has had to shell out all the credits? Because their products were defective!!! As I said, I didn't receive a single credit in 6 years with them (2000-2006), but in the past year, I had hundreds of dollars in credits (and most of them offered, without asking). Why is that? Because they screwed up, and didn't want to lose all that future income from a person who pays $140 a month for their services.

    Yes, business is business. They made a business decision to pay me off for the problems their gear caused. How can you blame the customer for all of this?

    Trust me, Comcast would welcome every Directv customer, credits or no credits, considering how much they will collect year after year in fees.

    Think about it. From 2000-2006, my bill was at least $100 a month. That's $7,200. What is their profit margin? I don't know, but it's not $20 per month. So they have collected a decent sum from me, and gave me a good experience in return. Now, the past year has been anything but a good experience. They give me $400 in credits. Are they still ahead? You bet your butt they are. And if I stick with them for the next 10 years, they'll make even more. Especially if they stop giving me equipment that fails, signals that are pixelated, sound dropouts, etc.
     
  7. Earl Bonovich

    Earl Bonovich Lifetime Achiever

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    Nov 15, 2005
    So this is about "me" again?

    Yawn...

    Take a look at the DoD / VoD discussion threads....
    There where people asking for my head on a stick...

    You are by far more welcome to challenge my opinion on something..
    But don't go "crying" oh... it is Earl... so he can't be challenged... When you are challenged on your opinion.

    Bottom line is... I posted as a consumer... a customer...
    And one that has been around this game for a VERY long time...
    One that has followed the threads, and topics... and not just related to DirecTV... but other companies.

    As a consumer that doesn't "call" just because some other guy got a credit.

    So yes... I interjected my opinion, into this discussion...
    And if you don't think that friviless credits being thrown around are going to have an ultimate affect on your bill.... welll then....
     
  8. paulfife

    paulfife Cool Member

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    Sep 6, 2006
    Actually lots of people pay Microsoft to get access to pre-release software through the MSDN program. It is also pretty typical that existing customers can get early access to new software by signing up to be a beta tester (unpaid). In some cases the customer may get a discount on any upgrade fees when the product launches, but not always.

    In this case the customer is paying for a service and not the software which is a pretty important distinction. Since there is no upgrade fee when the software is released to the general public there is no argument on that part either. The CE program is pretty typical for beta programs where actual customers get their hands on the software - really.
     
  9. Howie

    Howie Godfather

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    Aug 16, 2006
    Apology accepted. Take care, and enjoy all the new HD coming down the pike.
     
  10. Earl Bonovich

    Earl Bonovich Lifetime Achiever

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    Nov 15, 2005

    So you got credits when you complained about a legitimate case of where you had something go wrong....

    What exact show did you miss this Sunday on TNT-HD?
    What exact programming did you miss this Sunday?
     
  11. Tugboat

    Tugboat Duplicate User (Account Closed)

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    Jul 11, 2007
    People just keep ignoring the fact that credits were far and few between until August/September 2006 at Directv. Why? You know the answer. Some $15 credits for this TNT-HD scenario are not at the heart of the credit debate. Do people take advantage? Of course. But those $15 credits pale compared the big ones Directv was gladly giving out last fall. Otherwise, they would lose some of the best paying customers. It's not the customers fault, is my point. If Directv had stayed the course and offered a solid piece of hardware from day one, there wouldn't even be a "credit" discussion. But they didn't, and there is.
     
  12. Earl Bonovich

    Earl Bonovich Lifetime Achiever

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    Nov 15, 2005

    But this particular thread... is NOT about credit's being issues for something with their hardware, or something that directly affected them.
    It is not about the entire "credit" issues with DirecTV... this particular thread, and my posts on the topic... are specifically targetting this particular case.

    This is about TNT and it being turned off, for a few hours.

    And people wanting to call and ask for credit, for something that had no impact to them.

    That's it...

    If anyone has a problem, and they feel they should be compensated... then sure enough... they should call and request.

    And I am not accusing you of calling for a TNT Credit, just because.
    If you were affected by the TNT being shutdown... and it was too the point that you feel that you should be compensated $30 ($5 a month for 6 months).... have at it.
     
  13. paulman182

    paulman182 Hall Of Fame

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    Aug 4, 2006
    I think it is pretty bad that Mr. Shanks proudly stated that no channels would be turned off this year, and then TNT HD disappeared. I think it reflects poorly on D*.

    However, I am not calling for credits and am frankly amazed that anyone would do so, just because he lost one channel for one day for a few hours.
     
  14. Earl Bonovich

    Earl Bonovich Lifetime Achiever

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    Nov 15, 2005
    Does anyone have the links to the quotes by Mr. Shanks...
     
  15. MikeR

    MikeR Hall Of Fame

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    Oct 5, 2006
    http://www.tvpredictions.com/directvhdtwo082907.htm


    But Shanks said DIRECTV will not need to drop an existing HDTV channel from the lineup to make room for the high-def games each Sunday, as it did last year.

    "We will do some shuffling to make room, but there will be no dropping of HD channels like last year," he said.

    Maybe he doesn't consider TNT....HD.:lol:
     
  16. mhayes70

    mhayes70 New Member

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    Mar 21, 2006
    Wow!!! If you miss TNT HD that much call and get what a $ .30 credit on your bill. I don't think anything was missed. Wasn't it just a SD feed streached to fit an HD screen???
     
  17. Earl Bonovich

    Earl Bonovich Lifetime Achiever

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    Nov 15, 2005

    Thanks..
     
  18. jcurrier31

    jcurrier31 Legend

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    Dec 15, 2006

    As I mentioned earlier it's about $0.0192 and I rounded up to 2 cents. I wish D* would give the cry babies the credit they deserve, maybe they wouldn't waste anybodies time next week. The same HD they are crying about wouldn't even be possible without the $$$$ we pay for our sports subscriptions.
     
  19. markman07

    markman07 Godfather

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    Dec 22, 2005
    Minnesota
    Hey I just found a dime on the sidewalk walking to work! No call needed now, I found my credit right there in front of me!

    Other ways to earn credits -

    #1 Recycle cans.
    #2 Look under couch cushions.
    #3 Wait until Halloween and beg for candy.

    That's my two cents (hey and even with that I am still ahead)
     
  20. Tugboat

    Tugboat Duplicate User (Account Closed)

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    Jul 11, 2007
    Thanks for the info. I stand corrected. But you see my point. The poster said this is common. But I am a consumer of many, many tech-related products, including Microsoft software (naturally), and this is the first time I have seen so much volunteer work done on basically a consumer electronics hardware device (not a piece of software), and that includes (dare I say) our Directivos. Certainly, Directv is boating in uncharted waters in a lot of ways, but that means little to customers who expect their stuff to work, without a year of beta testing, etc. In the meantime, the MPEG4/HR20 launch was conducted without this testing on the front end, which is somewhat illogical.
     
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