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Discussion in 'DIRECTV General Discussion' started by scott72, Dec 14, 2008.
Like the old saying goes, "Be careful what you ask for, because you may get it".
Agreed, Scott. At some point, when bogus complaints reach a critical mass, a business has to assume that everyone who calls in might be trying to put one over on them. This type of wheedling does nothing but make it harder for subscribers with legitimate complaints to get commonsense results that satisfy everyone. And I am not an apologist for DirecTV or any other company -- just a realist.
I take some of these "I'm going to cancel" postings with a grain of salt. In fact, last year I called to cancel an upgrade install, not the service, just the install. So what does the CSR do? She's closes my account totally without so much as a "thanks, don't let the door hit you on the way out" comment. In fact, I didn't know she'd done that until a couple of days later when I turn on TV only to see a "no service" notice. That took a bit of calling to straighten out.
And people wonder... http://www.dbstalk.com/showthread.php?t=147289
A few months back when I bought an HDTV, I wanted to upgrade to the HD DVR but didnt want to pay 199 for it. I called up and talked to them, I was a month away from my contract ending and stated that as a new customer with dish I would get such and such for such price. They worked it out so I payed 99 for the box but got 10 off a month for a year and free HD access for a year. Along with a few other small perks (free HBO, cinimax and starz for 3 months)
I didnt really want to go to dish but I figured it couldnt hurt to say something. I tried pushing for the NFL package but no dice.
About a year ago someone posted a message here about someone who played the cancel card, and Low and Behold, he got cancelled. he had to go through a lot of squish to get back in.
I never mentioned canceling just that dish was willing to give me a better deal, I also made note of the fact that they were giving new customers the same deal so why couldnt I get a similar deal.
If they didnt give it too me I probably would have paid or I would have let the contract run out and switched to Dish.
I called DTV to have my service turned off after I already had AT&T u-verse installed. I had thirty days Money back Guarantee if I didn't like u-verse.
Times are tough....I was gonna save about $20/month by switching to u-verse. So I call DTV to cancel and they ended up giving me another HDVR for $99 plus free showtime for 6 mos and they knocked off the HD charge for a year. Not a bad deal. In the end I was saving an extra $10 a month by sticking with DTV, for a total of $30 savings compared to what I was paying before.
This was a real cancellation call, I certainly wasn't fishing.
In hindsite, DTV has better hd PQ than uverse and with u-verse your limited to only 2 live HD streams at a time, because of bandwidth limitations. With DTV I can run 10 live HD streams if I wanted to and it wouldn't cost me an extra dime.
DTV is a superior to anything thats out there with the exception of FIOS I heard. I haven't seen Fios yet but I hear it's pretty amazing.
1. DirecTV's rates would go up even if they stopped giving away free programming or discounts. A lot of those freebies are paid for (not charged) by the programmers themselves as marketing development and don't cost DirecTV anything. The discounts off service are at full cost so the true cost to DirecTV is closer to 50% of the discount. When you consider their cost of subscriber acquisition a few discounts is almost meaningless.
This is part of their ongoing business model. It is the way DirecTV WANTS to do business. If they didn't, they would have stopped the activity years ago. Basically, they give some discounts to the small percentage that call and just hope the majority will continue to pay full price. Approximately 12% of DirecTV's customer base voluntarily terminates service per year (over 2 million) You can bet they'd be delighted if even a fraction of that group would retain service by giving them some free premiums or a small percentage off.
2. I would bet the chance of someone actually getting canceled by DirecTV when they were fishing for a discount is akin to the chance of most campfire ghost stories being true. "ooh...I heard a guy called looking for free HBO and the deadly CSR with one eye and gnarled teeth actually canceled him...and THEN...they wouldn't let him sign back up again or take his money (okay everyone shiver in fear and pass the marshmallows).
Sure, it's possible but more than likely involves a pretty adamant/rude customer who really did intend to cancel or a very poor representative in DirecTV's retention department.
Personally, I wouldn't call to cancel if I didn't intend to, but at the end of my programming commitment if I wish to stay with DirecTV I will call and see what they will offer.
Wouldn't it be nice if DirecTV would automatically reward long time customers with some kind of bonus? Like maybe $5 off the subscription for a year. This could reduce the number of customers calling in to get freebies.
They are starting to do a little something like that. Although, I'm sure they'll save the nicer discounts only for those who call and request them.
That price has to be a promo like when I started back in April 06. I had a total of $40 in credits for 10 mo, and then $20 of those for another 2mo.
I think what frustrates people is some get amazing deals, such as free HD DVR's, free HD access, free premium channels etc, while the next guy calls in and gets next to nothing or nothing at all. There are way too many inconsistencies. They really need to come up with a set procedure based on years of service, timely payments, previous freebies etc. for situations like this so everyone gets the same treatment.
You say that as if such a system doesn't already exist. It probably does but we don't know the nuances of said system. Keep in mind that this is the "internets" and you can't exactly take everyone at their word for the deal they got... as much as you'd like to be able to.
LOL. I hope you don't actually believe that.
Honestly, there are countless stories from lots of people describing the specific deals they got on equipment, deals on installation, deals on free movies packages, deals on monthly credits, etc. etc. etc. You can't fling a dead cat in here without finding a thread where someone mentions their experience with this kind of thing.
To think that there is some actual "set procedure based on years of service, timely payments, previous freebies etc", and/or that the only reason it appears inconsistent is because "it's the internet" is pretty silly.
You really think it's haphazard?
Well, they sometimes give you a good deal but sometimes not. A couple months ago I was ready to switch and had already priced what I wanted with Dish. When I called to cancel the customer retention person offered me a free HD DVR and I could buy an additional HD DVR for $99 (I had to pay $199 but they credited my account to get the price down to $99).
But then my brother in-law called a week ago to do the same thing but the retention rep didn't give any break on the HD DVR (quoted $199) so he canceled his DirecTV service and switched to Dish. The sad part was that he liked DirecTV and didn't really want to switch until DirecTV couldn't match the deal he could get with Dish as a new customer.
But, the bottom line in my opinion is that you shouldn't play that game unless you are really ready to go through with it.