"D" Up to its old tricks

Discussion in 'DIRECTV General Discussion' started by ub1934, Jan 2, 2009.

  1. Jan 2, 2009 #1 of 15

    ub1934 Icon

    Dec 30, 2005
    UpState NY
    Have been with "D" since the days of Primstar & now have one Dtivo going bad , we have the PP and we were told it will cost us $85/$100 to replace the unit with a non DVR unit , we were told no free replacement or upgrade :mad::mad: Thought the plan says free replacement & no 2 year add on to our contract
  2. Jan 2, 2009 #2 of 15

    GrumpyBear Hall Of Fame

    Feb 1, 2006
    Try the CSR roulette, call in again.
  3. Jan 2, 2009 #3 of 15

    dcowboy7 Hall Of Fame

    May 22, 2008
    Pequannock, NJ
    u cant teach an old dog new tricks.
  4. Jan 2, 2009 #4 of 15
    Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

    Jan 24, 2007
    I'm by no means an expert on the PP but I thought it covered all current DirecTV receivers.

    Maybe there is list of receivers covered and is limited to the most recent receivers.

  5. Jan 2, 2009 #5 of 15

    SDizzle Hall Of Fame

    Jan 1, 2007
    Roseville, CA
    Nope, it covers all recievers. About 6 months ago they replaced an R10 for me, that was not a "current" receiver at the time. They of course sent an R15.
  6. Jan 2, 2009 #6 of 15

    beavis Icon

    Jun 8, 2005
    They'll send you a free replacement DVR (I.E. a like item). Why would you want to replace it with a non DVR receiver? You can use DVR's as regular receivers.
  7. Jan 3, 2009 #7 of 15

    JLucPicard Hall Of Fame

    Apr 27, 2004

    As recently as this past summer I had to replace a Hughes SD DVR80 under the protection plan. I was sent an R22, no shipping, no new commitment and the R22 is reflected on my account as "owned".

    Any time I've dealt with replacing receivers under the PP (about 4 or 5 now in total), I've spoken directly with the Protection Plan department. I'm not sure if that's who you've been dealing with, but when the voice prompt asks for the reason for your call, I would say "Protection Plan Department" or "Technical Support" and if it asks for anything further I would say "defective Receiver" or something to that effect.

    I've never had a problem with that. And since I'm sure the DTiVo is owned, make sure they process the replacement as such and when you call to activate the replacement, you should tell the CSR that the replacement should be coded as an owned receiver and that it should not affect your current commitment period end date, nor result in a new commitment period if you are not currently under one.
  8. Jan 3, 2009 #8 of 15

    meStevo AllStar

    Jul 23, 2007
    I think either you misunderstood the offer or they weren't explaining themselves well... $85/$100 sounds like they were trying to upgrade you to HD. Mom just had her DTivo replaced by a HDDVR for free (flawless acct history for going on 5 years), but they wanted to charge her to upgrade the dish and stuff and she passed.
  9. Jan 3, 2009 #9 of 15
    Jon J

    Jon J Grouch Extrordinaire

    Apr 22, 2002
    Music City, USA
    Don't talk to a regular CSR. Call the Protection Plan direct. They are staffed with people who actually know the rules.

    (888) 667-7463
  10. Newshawk

    Newshawk Hall Of Fame

    Sep 3, 2004
    The Protection Plan only covers "like for like" replacement of faulty receivers. If you want to move to any other receiver (in your case, a standard receiver, HD receiver or HD DVR) it is not a replacement but an upgrade that may be chargeable, depending on your account status.
  11. Blackwing

    Blackwing AllStar

    Oct 24, 2007
    the last 2 upgrade have cost me only my time. 11 months ago full system upgrade, new dish new boxes. and just this last week 1 additional HD DVR
    no cost and they moved one box to the kitchen.
  12. turey22

    turey22 Hall Of Fame

    Jul 30, 2007
    like they all been saying...call again...free replacement with a OWNED dvr. dont forget that the pplan replaces your owned receivers with owned receivers.
  13. fredandbetty

    fredandbetty Godfather

    Jan 28, 2007

    I also have had receivers replaced ( i believe they were r10's, and also a DirecTivo ( Hughes) replaced with no probs whatsoever) and as long as they are owned, just make sure they repeat that back to you ( since all calls may be recorded for qual;ity purposes) ;)
  14. JLucPicard

    JLucPicard Hall Of Fame

    Apr 27, 2004
    That's what I get for responding to these things late at night.

    Newshawk is absolutely right, and I missed the "nuance" when I read this the first time. Under the Protection Plan, they will replace your dead DTiVo with a Standard Definition DVR. If you want to replace that DTiVo with just a standard SD Receiver ($69.99) or an HD non-DVR Receiver ($99.99), you can certainly do that, but it will cost you. The only free replacement you would get for the DTiVo under the PP is an SD DVR.

    Thanks, Newshawk! :)
  15. IcedOmega13

    IcedOmega13 Legend

    Mar 3, 2008
    Indeed all reply's are correct you get replacements of the same item. You don't trade in your advanced equipment to get a standard box.

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