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D* Won't let me order a new HR20 from them

Discussion in 'DIRECTV General Discussion' started by EdK99, Oct 22, 2007.

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  1. Tonedeaf

    Tonedeaf Legend

    Jun 13, 2006
    Actually no. The unit was a leased one.
  2. Carl Spock

    Carl Spock Superfly

    Sep 3, 2004
    Absolutely. But DirecTV brought this upon themselves with all the various deals to get people to sign up or stay signed up. What a distorted marketplace. :rolleyes: It puts a value on when or from whom you buy, not what you are buying.

    With all the new HD channels, this is DirecTV's opportunity to get pricing back under control. If they can hang tough for a year or two, they will buy back their pricing credibility. If in 6 months there are more deals, they have shot themselves in the foot again.

    This may not be a popular opinion here but then, I owned a stereo store for 21 years. I will take management's side in this issue. In my store I had a standing order. If I ever offered free installation, the store manager was to get a 2x4 and hit me hard on the back of the head.
  3. Xing

    Xing Legend

    Oct 1, 2007
    Because of the demand for the HR20 you can only get 2 within a year period from D*, even at the retail price. Now if you need a second line run they can set that up for $0 as just an install, but the reciever had to come from a retailer. They can control how much you get from their wharehouse but not how many you get from retail.
  4. msmith198025

    msmith198025 Member of the Year

    Jun 28, 2007
    ah, well regardless, if it is a replacement and you have x number, then it doesnt count the same. at least thats how i understand it.
  5. PoitNarf

    PoitNarf New Member

    Aug 19, 2006
    Activation calls are always the easiest ones. I have never spent more than 5 minutes on the phone with D* to activate a new receiver.
  6. RobertE

    RobertE New Member

    Jun 9, 2006
    I've been thinking the same thing. You spend X $$$ per month earns you YYY points. Cash in those points for extra recievers, upgrades, free month of Showtime, whatever.

    The whole barter/threaten to cancel speel needs to stop.
  7. Dusty

    Dusty Icon

    Sep 21, 2006
    You may already know that but there is a thing called SWM that is in field test. You may, after all, not need two coax. Check out the Cutting Edge forum for SWM. It's coming soon, supposedly.
  8. Crypter

    Crypter Godfather

    Jun 21, 2007
    I think if your AVG bill is over $200 a month you should be able to get ANY equipment you want from D* for free. But that is just me.

    I have 3 HR20's and 1 H20 and I have had to always bring up the fact that I spend so much money with D* and that I should not have to pay $299 for a receiver.

    When I got my third one 2 weeks ago I talked with retention and they offered me the standard $100 off + $10 off my bill for 12 months and I explained that did not help me in the present as I still have to tack on $199 to my current bill of $234 so I told her maybe they could just give me the $120 now and forget the credit. She put me on hold came back and said that was fine. So I got $220 off my third HR20. I paid only S&H for the first 1 which was a replacement for my HR10-250 (19.99) and $99 for my second. In total I have spent about $240 on my 3 HR20's. That doesn't include the $400 or so I spent on my HR10-250 a while ago.

    Anyhow the bottom line is I hate that I have to negotiate so damn much to get deals on equipment!
  9. Juppers

    Juppers Icon

    Oct 26, 2006
    It is my firm belief that I will not spend more than shipping for a piece of equipment I don't own. So far, I have been able to convince Directv to see things my way and got 2 HR20s and 1 R15 in the last 2 months, total cost $21.15.
    If they want to drop the lease/mirror fee off my account, I would consider a one-time upfront fee. They are just being silly if they think that can charge it both ways though.
  10. islesfan

    islesfan Hall Of Fame

    Oct 18, 2006
    Jeez, I paid $320 for my HR20 a year ago. You want, you pay. What's wrong with that? They won't give me another?
  11. islesfan

    islesfan Hall Of Fame

    Oct 18, 2006
    What do you do when you need to rent a car???
  12. Herdfan

    Herdfan Well-Known Member

    Mar 18, 2006
    How is a THIRD $100 discount any different that someone who gets it free? Its still $300 total.:confused:
  13. sat4r

    sat4r Godfather

    Aug 27, 2006
    Willow Park Tx
    I agree if your monthly bill exceeds 200.00 you should be able to get what you want from them. I had to pay 99.00 for my third HR-20 friday after about 15 calls.
  14. Ken S

    Ken S RIP

    Feb 12, 2007
    Let us know how that works out for you at a car dealer? :)
  15. generalpatton78

    generalpatton78 Godfather

    Dec 17, 2003
    Come on now lets be realistic. Not to get into a fee debate here but you pay a monthly fee for a HD DVR from cable and a no up front cost. Thats what you should compare it to and ya many people buy cars instead of lease because they like to own the vehicle.

    People will always have a hard time with the idea they went to BB paid a sales man 300$ have a receipt only to be told no you didn't buy that box and you don't own it. I got my HR20's free and have no problem sending them back if I ever leave D*. However if I had paid $200 or $300 (I would have never done this) you bet I would have fought tooth and nail for the "own" status. You can argue all you want about "what good does it do to own the unit if your not with D*", but it doesn't change the fact I can sell something I own and recoup some of the investment.
  16. mishawaka

    mishawaka AllStar

    Sep 10, 2007
    mostly an issue of not wanting to mess with the drop ceiling and fishing the coax down the wall, and putting in a new outlet.

    why would i need a multiswitch? i don't have one currently, and everything works fine. i'm completely willing to use only one tuner.
  17. Ken S

    Ken S RIP

    Feb 12, 2007
    I guess I almost never consider "resale value" when I purchase consumer electronics devices. Sure, you can sell some stuff on eBay, but in general the price of the item new has come down so much by the time you want to sell it...there's little market. There are exceptions to this of course.

    The part of the DirecTV lease system that is a bit galling is that they will turn around and charge someone to fix a unit that has failed after 90 days through no fault of the user. You pay an upfront fee, you pay a monthly fee for the service, you pay a monthly fee for the DVR...the replacements for defects should be included and not require yet another fee.
  18. tooloud10

    tooloud10 Legend

    Sep 23, 2007
    <rolls eyes> Sure it is. I've been told that the retail price is $600, $700, $749, and now $800 by people representing D* in various capacities.

    I think we all know that the retail price on these things is completely meaningless, especially when you can get one from Best Buy for $300 as long as you activate it and pay the $4.99/month fee.
  19. CJTE

    CJTE Hall Of Fame

    Sep 17, 2007
    owned receiver costs:
    HD-DVR $749
    HD Receiver $399
    DVR $399
    Receiver $149

    leased receiver costs:
    HD-DVR $299
    HD Receiver $99
    DVR $99
    Receiver $69
  20. Stuart Sweet

    Stuart Sweet The Shadow Knows!

    Jun 18, 2006
    True in that practically no one pays that full price, no matter what it is. They don't want you to pay full retail, they want you to pay the lease fee.
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