Yes, I have this exact issue for my HR20. I actually spent over an hour with technical support at D*. Her resolution was that I had an old total choice plan that no longer existed and needed to upgrade to the $69.99 package to get all the new HD channels. I immediately asked to be transferred to customer retention. After explaining what she had just told me, the customer retention guy apoligized for her ignorant response and proceeded to trouble shoot further. He says he removed and then re-added my programming package and still I get nothing but the gray screen on channel 498. We tried everything else from restarting the unit to re-doing the satellite setup. So after about 45 minutes or so he said that they would log the issue and that it would be looked into. When I asked if they would contact me when they have a resolution, he actually said I should either check back with them in about a week or just continue to monitor DBSTalk.