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Discussion in 'DIRECTV Connected Home' started by Stuart Sweet, Jan 29, 2013.
Tried that, still didn't work.
I was getting that from two of my receivers. Once I performed a reset on the receiver, the issue disappeared. I checked after resetting the first to see if that one worked and it did and the issue still persisted on the second. After a menu reset on the second, the issue disappeared from that one too.
I can't log into the PC version now either.
I've been having issues with the PC client for a week or so now. It kept saying that my Nomad couldn't be found. That was incorrect as logging into my router's admin page on the same computer showed the Nomad just fine. Not to mention my iPhones, and iPads have been able to find it without issue.
So last night I uninstalled the program and got rid of the user settings. I then downloaded and re-installed and now I can't log in. Anyone else able to get it figured out? I know I am using the correct login email and password as I logged into my account on the same computer at the same time and it worked fine. Something else appears to be going on.
For anyone having the error that you need to be on the network to use nomad..
I had the same problem since the update. Uninstalled & re-installed & now it's working.
I still have long transcoding times, too. Last night's Nets game (3 hours) took just over 12 hours to encode. I don't know what it is that is slowing my encoding, but it is consistent. 3 hours of sports = 12 hours of encoding, almost to the minute.
Hmmm... just realized. It did the update & I had problems. Uninstalled, then re-installed. Now it's back to the old version (1.2). And not giving me a way of upgrading.
Is the download from the website not the newest version?
Our friends at DirecTV have asked that this information be shared to those with a nomad client issue.
1. If the customer is having an issue logging in – go to DIRECTV.COM and uninstall and reinstall the old version. This version will not have In Home Streaming.
2. When the newer version is re-released, the customer will be prompted to upgrade – so there’s no need to keep checking back. We expect a fix over the weekend.
3. For the customer that has successfully logged into the PC app – they can continue using the In Home version as expected.
I've heard from our friends at DirecTV that a fix for the PC client authentication issue is expected fairly quickly. Maybe as soon as next week.
In the meantime, the old version is back up on the website. For those with the authentication issue, completely uninstall the new version, then re-install the old version from the website, or directly from here. This version works fine with the new Nomad device firmware, except "Watch Now" and closed captioning will be unavailable.
When the fixed version is available, you'll be notified at the time you run the client, so no need to keep checking the web site.
If you're running the new version without issue, no need to uninstall it. Continue to enjoy it.
Where did you get the file that you reinstalled from? The version on the website should be v22.214.171.124.
The website download has been replaced with the old client, until the fix is complete.
So I guess they realized that there were issues with v126.96.36.199 and apparently v188.8.131.52 didn't fix things. Well, at least they pulled the bad version.
Ya. They hope to get it fixed over the week-end, but you never know.
That's a reasonable assumption.
Thanks for the info! I love my nomad. I just want it to work right! (And I really want that closed captioning!)
It will be interesting to see if any new transcodes you make using the old client will show captions once you install the patched client, hopefully next week. My guess is they should, but I've been wrong before.
Also a big fan of nomad here.
I suspect you'll be fine once the corrected update is reissued - and the good part is you'll be prompted in your PC client as soon as it's ready.
Not in my case. Any programs I had already sent to the Nomad prior to the update show the "CC" button greyed out once downloading and attempting to play the given program. That being said, anything I've sent to the Nomad after the update was already in place does offer closed captions. Pretty awesome. Works great. Love even more the 30 second skip feature. Makes skipping past the commercials a breeze just as if I was watching the program directly from the DVR. The 30 second skip feature works equally as well when streaming instead. There's just the expected lag time of 5 seconds or so before playback resumes due to the fact I'm streaming.
Well, Uninstalling my Nomad PC Software and Reinstalling the older Version of the PC Software worked so I am glad about that.
I am now looking at my DVR Playlist and I am Good To Go just waiting for the next Software Release for my PC!!! :hurah:
In case it hasn't been mentioned already, when downloading the Nomad update for my iPad3 and iPad mini the "Watch Now" button was not showing up within the interface. Simply deleting the app and re-downloading it did the trick. With my iPhone 4 I didn't have to delete and re-download. Haven't even bothered with the PC application yet. Guess that's a good thing considering the fix that is needed. Am really chomping at the bit for a true iPad version of the Nomad app now. I hope that DIRECTV has one in the works. Guess time will tell.
Thanks for the info guys, I'll try downloading the old version and installing over the weekend if I get a chance. Between the Super Bowl and remodeling my basement I might not have time though.