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Deactivated Receivers Listed in Apps - Issues/Discussion

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by The Merg, Aug 7, 2013.

  1. The Merg

    The Merg 1*

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    Jun 24, 2007
    Northern VA
    Great to hear!

    - Merg
     
  2. spidey

    spidey Hall Of Fame

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    Aug 31, 2006
    thanx for all your help on this. This is what makes this forum great but also that directv folks get directly involved as well
     
  3. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Winters,...
    Welcome, abrender!

    Spidey- Glad that the issue is resolved!
     
  4. The Merg

    The Merg 1*

    10,289
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    Jun 24, 2007
    Northern VA
    Anytime.

    - Merg
     
  5. spidey

    spidey Hall Of Fame

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    Aug 31, 2006
    Only thing of notice is the web site still shows the HR44 as not connected but everything is working so no complaints
     
  6. KOTULCN

    KOTULCN New Member

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    Feb 19, 2012
    Still not working for me on either my iPad or iPhone!
     
  7. spidey

    spidey Hall Of Fame

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    Actually there is still one hiccup. The hr44 playlist doesn't show on iPad application. The hr44 does show up in the control panel, I can change channels etc just doesn't show the playlist. Geniego every so often looses the hr24 so a reset of it does get it back and populated.
     
  8. bfrost

    bfrost New Member

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    Aug 8, 2013
    Oklahoma
    I tried the 30sec-red-button-holdery-fix but my newly installed HR44-700 still doesn't show up on my iPad list of receivers.
     
  9. bver

    bver New Member

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    Aug 7, 2013
    Phoenix, AZ
    Spidey, Good to hear that your issues are at least partially solved. No improvements on my end, but perhaps the fix is still being implemented. I'll be sure to post when I have an update or things are fixed.
     
  10. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Winters,...
    On what did you try this 30 second RBR hold?
     
  11. bfrost

    bfrost New Member

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    Aug 8, 2013
    Oklahoma
    on my hr44-700
     
  12. The Merg

    The Merg 1*

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    Jun 24, 2007
    Northern VA
    The 30 second reset is performed on the GenieGo to reset that device.

    - Merg
     
  13. bfrost

    bfrost New Member

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    Aug 8, 2013
    Oklahoma
    Makes sense that it was less than successful :)
     
  14. spidey

    spidey Hall Of Fame

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    Aug 31, 2006
    Well looks like geniego is doing well seeing the genie now however it keeps loosing the hr24 30 second rest of geniego box usually gets it back but doesn't stay.
     
  15. spidey

    spidey Hall Of Fame

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    So the iPad app still doesn't see playlist of the HR44 but does see it. The geniego on iPad and iPhone only sees the hr21 and the hr44 needs resets to get the hr24 listb
     
  16. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Winters,...
    Oh, yeah! I kinda thought that might be the case when I saw no mention of GenieGo! You can do various levels of reset via the menu on the '44. I've never done anything but the lowest level restart, thanks be!
     
  17. KOTULCN

    KOTULCN New Member

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    Feb 19, 2012
    Any update on progress from Directv?
     
  18. abrender

    abrender New Member

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    Aug 8, 2013
    College Station
    During my installation of the HR44... the installer had to call support to get my HR22 properly Whole Home authorized... during that time, the phone tech said playlists won't show on your iPad until your HR44 shows as Internet: Yes . I have no way of knowing is this is true because mine still says NO and my iPad app still is attempting to find the old one and the new HR44 is not showing. I did get a GenieGo but I am really not concerned about it not working until these other issues are resolved.
     
  19. BosFan

    BosFan Legend

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    Sep 28, 2009
    Altoona, WI
    At 48 hours plus since the replacement HR23 was activated, no changes, still "offline" from the iPad/Android/D* website - still waiting
     
  20. sobiloff

    sobiloff New Member

    11
    1
    Nov 30, 2006
    Hi everyone, I started a thread in another location, but kind folks pointed me over here. I'm in the same boat, it seems: On Tuesday I replaced an HR20-700 (and a standard definition R??) with an HR34-700 plus one client and the GenieGO. The Genie's not appearing in my iPad app, and the GenieGO can't be found, either ("missing one or more system requirements to activate"). My equipment page shows the Genie as not connected to the internet, but it is (good IP address via wired connection, all devices on the same subnet, can watch video on demand, etc.). I don't see my old equipment listed there.

    Oh, and like abrender noted, my installers had to call support to get Whole Home authorized.

    I got a voicemail from my installer team this afternoon that it's a known problem and DIRECTV's working on a resolution. Fingers crossed it gets sorted out soon!
     

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