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Deactivated Receivers Listed in Apps - Issues/Discussion

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by The Merg, Aug 7, 2013.

  1. peds48

    peds48 Genius.

    20,082
    1,068
    Jan 10, 2008
    NY
    DirecTV has implemented some changes by the whole issue is not resolve yet
     
    1 person likes this.
  2. spidey

    spidey Hall Of Fame

    2,305
    1
    Aug 31, 2006
    Today on the iPad app I am seeing all DVR's reset of geniego also shows all however wait and see if later today everything is still listed
     
  3. sangs

    sangs AllStar

    584
    60
    Apr 2, 2008
    NE New Jersey
    Still a no-go for me. While all my DVRs and STBs are showing up as connected to the internet on the Directv.com equipment page and I am finally able to log into the iPhone and iPad apps, I still receive a message on the apps of "Receiver Error. Your account receiver list could not be downloaded." So the apps remain utterly useless.
     
  4. bfrost

    bfrost New Member

    10
    0
    Aug 8, 2013
    Oklahoma
    Still no love for me either. IPad app lists no connected receivers even though my Genie now shows as Internet Connected on their site and is able to do VoD.
     
  5. sobiloff

    sobiloff New Member

    11
    1
    Nov 30, 2006
    Well, mine's working this morning! Both the DIRECTV iPad app and the GenieGO iPhone apps see my devices. My Equipment page now shows that my Genie's connected to the Internet.
     
  6. bver

    bver New Member

    7
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    Aug 7, 2013
    Phoenix, AZ
    I'm halfway there...two of my receivers are appearing in iOS with the correct location names. Still no HR44 though.
     
  7. BosFan

    BosFan Legend

    184
    0
    Sep 28, 2009
    Altoona, WI
    Day three, iPad, Android are connected. D* still indicates internet no but I can schedule recording from the website so I'm happy. 3 days seems to be the lucky number.
     
  8. KOTULCN

    KOTULCN New Member

    10
    0
    Feb 19, 2012
    My Genie (HR44) was added on Sunday and my HR22 was removed. Still not HR44 and HR22 is still showing although not available for recording!
     
  9. sangs

    sangs AllStar

    584
    60
    Apr 2, 2008
    NE New Jersey
    Still no love here. I can log into the app(s), but cannot see any of my receivers and cannot watch any programming. Also cannot log into HBO Go and cannot schedule anything from the Directv website. They gave me a $10 credit for my troubles at least, but I'd rather have these things working like they're supposed to work, it's been six full days now. (Although I didn't appreciate them telling me they'd give me a $10 credit, despite the fact that these are free services provided by Directv. I didn't want to get into a back-and-forth with the representative, but that's a bit disingenuous I think.)
     
  10. spidey

    spidey Hall Of Fame

    2,305
    1
    Aug 31, 2006
    Still to seeing hr24 have opened a separate thread in connected home forum on this
     
  11. The Merg

    The Merg 1*

    10,289
    35
    Jun 24, 2007
    Northern VA
    Still to seeing hr24 have opened a separate thread in connected home forum on this


    Keep it in this thread as it's all related.


    - Merg

    Sent from my iPhone using DBSTalk mobile app
     
  12. spidey

    spidey Hall Of Fame

    2,305
    1
    Aug 31, 2006
    Ok to keep it all in this thread a 30 second reset of geniego does provide me the HR24-500 playlist however after 3 minutes it disappears and just shows the HR21 and the HR44. If I attempt to play something from the HR24 when it is in the playlist the app says preparing video quality or something like that and just freezes there. Returning to app and HR24 gone. Same behaviour on iPad, iPhone and windows xp laptop.
     
  13. ssabripo

    ssabripo Cool Member

    72
    1
    May 11, 2007
    Nothing yet on my end :(

    Still showing the old hr24 and will not pick up the hr44 on my iPad n iPhone
     
  14. acostapimps

    acostapimps Hall Of Famer

    1,866
    50
    Nov 5, 2011
    Illinois
    I don't know about the GenieGo but in the IOS Ipad app if the HR44 doesn't show then receiver is turned off, and would appear if you turn it back on, but every other receiver if any should work regardless if its on or off.


    Sent from my iPad using DBSTalk mobile app
     
  15. dels28

    dels28 New Member

    6
    0
    Apr 29, 2009
    I also don't have the HR44 showing up on the ipad application and the DVrs removed last week are still showing up.
     
  16. KOTULCN

    KOTULCN New Member

    10
    0
    Feb 19, 2012
    My old receiver that is no longer connected is still showing up, still no HR44.
    ImageUploadedByDBSTalk1376237522.918530.jpg
     
  17. spidey

    spidey Hall Of Fame

    2,305
    1
    Aug 31, 2006
    The iPhone app has been showing playlist stuff so yesterday I was on a Wifi network outside home and connected to geniego, took forever, and than told me no recordings. I hope they get these issues resolved so I am not finding geniego to function enough to rely on and was hoping to get rid of the slingboxes
     
  18. ssabripo

    ssabripo Cool Member

    72
    1
    May 11, 2007
    C'MON DIRECTV.... GET IT TOGETHER!!!!

    This is really frustrating! I can't record when I'm not home because the stupid iPhone app won't show my HR44!! :bang :blackeye:
     
  19. abrender

    abrender New Member

    4
    0
    Aug 8, 2013
    College Station
    It has been since last Wed and my HR44 still shows as not being connected to the internet on DTV site. However, like many of you, it is and I have access to VOD/Apps. On another positive note, as of Sunday, my iPad app started to show the new receiver and I am able to see playlists. My GenieGo was still not behaving but at the time I just assumed it was because of the reported status on the DTV website. Initially I was trying to activate it using the Mac software for it but it could never find it or it continued to say I was missing requirements though that was not the case. I became bored and on my virtual Windows 7 machine loaded on my Mac I installed the Windows version of the software. The Windows version could not find it either but presented an option that the Mac version did not. It allowed me to type in the serial number and that did the trick. Once the GenieGo was activated, the Mac version of the software mysteriously began working without issue. So I guess woe to the person who does not have Windows. I loaded the iphone version of the GenieGo app on my iPad (because they don't seem to have one for iPad native) and attempted my Android but because my device is rooted it won't run. Retarded at many levels there.

    My HR44 had a software update this morning. I checked online a few hours later but still the status shows Internet Connected: No. Perhaps this update will change some things for folks?
     
  20. cfjones3

    cfjones3 New Member

    7
    0
    Aug 7, 2013
    Cleveland, OH
    C'MON DIRECTV.... GET IT TOGETHER!!!!

    This is really frustrating! I can't record when I'm not home because the stupid iPhone app won't show my HR44!! :bang :blackeye:


    I agree with ssabripo, EXPONENTIALLY! This is VERY, VERY FRUSTRATING!!! It defeats my whole purpose for subscribing to DirecTV. I schedule MOST of my DVR recordings while I am away from home. THIS ISNT WORKING, DirecTV!
     

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