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Deactivated Receivers Listed in Apps - Issues/Discussion

16K views 91 replies 20 participants last post by  raromr 
#1 ·
Since it seems that multiple people are starting to have this issue, I figured it would be good to get all of these reports in one thread in case DirecTV decides to take a look here.

Basically, the issue that is a new activated receiver will not be listed in the DirecTV iPad and iPhone app and GenieGo apps will not list the PlayList for the receiver. It appears that the deactivated receiver is still listed in the apps as well. On the DirecTV website, the new receiver is listed correctly, however, it will state that it is not connected to the Internet.

If you are having this issue, post here in this thread. To help out, post the full model number of the deactivated receivers and the new receivers.

Thanks,
Merg
 
#77 ·
Reset the HR24, reset the geniego. Now HR24 playlist appears on geniego app. I can actually stream a program for a minute or so than the playlist is still avail but attempts to play get the streaming unavailable message and than playlist from the HR24 is gone.

Also now I can not play on directv for iPad anything recorded on any of the DVRs.
 
#80 ·
Reset the HR24, reset the geniego. Now HR24 playlist appears on geniego app. I can actually stream a program for a minute or so than the playlist is still avail but attempts to play get the streaming unavailable message and than playlist from the HR24 is gone.

Also now I can not play on directv for iPad anything recorded on any of the DVRs.
you can't play anything from your DVRs using the DAFI, you need the GenieGo app for iPhone installed in your iPad for this since there is no native app for the iPad


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#82 ·
peds48 said:
you can't play anything from your DVRs using the DAFI, you need the GenieGo app for iPhone installed in your iPad for this since there is no native app for the iPad

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correct DAFI will not allow a watch on ipad option. Both the old version and now the 2.x version. I thought the DAFI upgrade broke it but both versions no longer allow playing. All receivers have external. Allowed. This was working last week whe they finally removed deactivated receivers but whatever they fixed for others seems to have broken me.

I understand geniego been working on those issues since the install last monday
 
#83 ·
I am confused here, so you are saying that last week you were able to use the DAFI to play your DVR's recordings on your iPad?


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#84 ·
peds48 said:
I am confused here, so you are saying that last week you were able to use the DAFI to play your DVR's recordings on your iPad?

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YES. Once the resolution to the HR44 not showing upo and deactivated receivers showing I was successful in playing on DAFI recordings from ALL CURRENT receivers in the home ( HR21, HR24 and HR44 ). I think I posted in the thread when that resolution occurred. Genioego has not and still can not access the HR24 playlist
 
#85 ·
spidey said:
YES. Once the resolution to the HR44 not showing upo and deactivated receivers showing I was successful in playing on DAFI recordings from ALL CURRENT receivers in the home ( HR21, HR24 and HR44 ). I think I posted in the thread when that resolution occurred. Genioego has not and still can not access the HR24 playlist
DAFI and GenieGo are two different apps. DAFI has never allowed playing of recorded shows from your DVRs. GenieGo now allows streaming of recordings from your DVRs. It has been requested for a while for the GenieGo functionality to be incorporated into DAFI, but that has not happened.

As for your HR24-500 issue with the GenieGo, that is a separate issue than what is being discussed in this thread, however, it is a known issue and DirecTV is aware of that issue.

- Merg
 
#86 ·
With all due respect, the acronym "DAFI" is not official, but the bigger point is the developer and Godfather of this great app doesn't care at all for the term.
So, out of respect to him, perhaps we could not use that term?
 
#87 ·
With all due respect, the acronym "DAFI" is not official, but the bigger point is the developer and Godfather of this great app doesn't care at all for the term.
So, out of respect to him, perhaps we could not use that term?


It's just so easy to type though! :)


- Merg

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#88 ·
I think all of my issues are resolved. The only issue I really had outstanding was the fact that my HR44 was still showing that it was not connected to the Internet even though everything was working for me. I just changed out my router and shortly after my status is showing connected. I am not sure what else that gets me at this point as everything else was working, but I thought it was worth mentioning. I changed out my Cisco E4200 for a Cisco E4500.
 
#91 ·
usuaggiefan said:
If you're still having issues w/ your IPhone not recognizing your DirecTV HR44 receiver, this worked for me.

Goto:

MENU
SETTINGS & HELP
SETTINGS
WHOLE-HOME
EXTERNAL DEVICE

Make sure that EXTERNAL ACCESS, CURRENT PROGRAM & RECORDINGS are all set to ALLOW.

Hope that works for you all!
Awesome advice! Thanks for sharing
 
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