The HDMI port on my HR20-700 died. I have the protection plan, so I called in to get a replacement unit and the PP rep told me that a dead HDMI port no longer qualifies for a replacement unit. You are just supposed to use the component video port. Because I am a long time subscriber, and I mentioned that I wanted to use the HDMI port so I could watch the 1080p VOD programs, she said she would send me out a replacement this time as I get one free replacement unit per year with my plan. That was a new one on me. Anyone hear about this change in policy? Just curious.