Had some severe weather last weekend and earlier this week, and as part of that suffered what I would consider a significant power surge. Never been a victim of one before, but there was definitely some sparks/noise/etc. from a couple outlets in the house. Anyway, following this... neither of my two HR-20s will start. The one upstairs that was plugged directly into a wall outlet is certainly dead as there is absolutely no response when plugging it in, pushing power/red reset button/etc. The one downstairs, which was plugged into an outlet strip/surge protector, will also not restart. However, there is some faint "power" noise coming from the unit that stops when unplugged. My questions are these: - Any other tips/tricks/suggestions on how to save either of these or are they probably completely dead? Not a huge deal if so other than not having TV for a bit and losing a bunch of recordings. - If they are dead, what can I expect from DirecTV in replacing them? I do not have the protection plan, have been a subscriber since 2007 with autopay, Sunday Ticket, etc. but did sign a one-year extension in conjuction with my ST upgrade last year that I am in the middle of. Will they send out replacements free of charge? For the cost of shipping? Any way to ensure no cost? Or to ensure which DVR (HR-24 still the best?)? Havent been on the forums for quite a while so a little out of the loop... appreciate any guidance you can provide or anticipation of what to expect before I call. Thanks! Matt PS - Just remembered, saw a couple passing comments in catching up that indicated saying "Cancel Service" at the prompt no longer leads to Retention... is that true? No more Retention Department or just not as easy of a way to get there? Again, been off for awhile so missed the news/discussion if so.