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Dead HR23-700

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by jimisham, Dec 22, 2012.

  1. jimisham

    jimisham Legend

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    Jun 24, 2003
    I've got a HR23-700 that's plugged into a APC. Probably should have replaced the battey a long time ago. It's about 3 1/2 years old.
    We experienced a power failure that lasted a day and a half. Now that we've got power back, the HR-23 seems to be dead with the exception of the power light on the left hand side. The blue light in the middle is not on. The TV says 'No signal'.
    Reseating the access card and pushing the red button to set it does nothing.
    Plugging it into a outlet that's good does nothing.
    Any ideas? Time to replace both?
     
  2. jimmie57

    jimmie57 Hall Of Fame

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    Texas City, TX
    You have done the normal testing.
    I would call them for a replacement.
    For the APC you could check the battery and see if the unit works after it charges some. If it doesn't you might need to replace the APC also.
     
  3. TomCat

    TomCat Broadcast Engineer

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    Aug 31, 2002
    Two other things:

    1) Try other power (eliminate the UPS as part of the problem)

    2) Unplug for an hour, then plug in the power and wait 10 minutes (sometimes it takes a long time to raise a previously-unpowered DVR from the dead)​

    If still nothing, then you really have done all you can do.
     
  4. jimisham

    jimisham Legend

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    Jun 24, 2003
    1. Did that.

    2. Did that also and then I could smell it, so that takes care of that. It had been 8 or 9 hours since the power came back on before I tried it. The TV and the DVD player worked OK.

    Just ordered an HR24 and BBC's from Solid Signal, as well as an APC 550, through Amazon.
    Had some credit from Amazon, so I used it.
    Thanks for the replies.
     
  5. jimmie57

    jimmie57 Hall Of Fame

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    Texas City, TX
    I have my APC plugged into the wall. Then I have a surge suppressor that has EMI and RFI noise filtering plugged into the APC. My components are plugged into the surge suppressor.

    I have a 23 and 24 and the 24 is noticably faster than the 23. Hopefully yours will be also.
     
  6. Rich

    Rich DBSTalk Club DBSTalk Club

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    Just FYI, I called one of the manufacturers of UPS devices and was told that surge protectors before and after the UPS are not a problem. "Just overkill" since the UPS devices have surge protection of their own.

    Rich
     
  7. jimmie57

    jimmie57 Hall Of Fame

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    Texas City, TX
    I am using it as Overkill for sure, but also to get the line noise filtering.
    We, my son and me, feel like we get a better picture and better sound using them. Could also just be wishful thinking.

    I have had a lot of power from the electric company problems in the last year as well as a nearby lightning strike.

    The surge suppresor has about 5x the protection in Jules ratings as the UPS.
     
  8. volkl

    volkl Legend

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    1
    Jun 17, 2007
    I second this. After a power outage, and using a good APC, my hr20-100 would not startup. Tried different outlet, unplugged for 10 minutes --- nothing.

    Ordered a replacement using the protection plan. When the refurbed hr21 arrived I decided to plug in the bad hr20-100 one last time, and it has worked flawlessly since. Cannot figure out what happened.
     
  9. Rich

    Rich DBSTalk Club DBSTalk Club

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    Every NR brings a little surprise for everybody. Mostly bad surprises. This one seems pretty good.

    Rich
     

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