dead HR24s, Genies question

Discussion in 'DIRECTV General Discussion' started by flava, Jul 23, 2021.

  1. flava

    flava AllStar

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    Jun 25, 2006
    Hi
    I have 5 HR24s on my account, along with a HR54 Genie and 2 4k mini genie clients. That's 8 total clients.

    One of my HR24s died with a storage issue. I called in last Thursday for a replacement and they supposedly had to set up as service call as it was my "primary" box that died. Fine. I see that I have an email with an order for a Genie. I waited and get no calls, so I call back Wednesday. Another 45 minutes on the phone, the guy says he'll put the highest priority on it. Still no calls. Call back today, the lady thinks she has it figured out, but I don't trust it.

    A few questions:
    Can I still only have 1 Genie on my account? I assume yes.
    Is Directv no longer sending out any HR24s? That's what they told me.
    If another HR24 dies, and I have an HR54 with 3 4k minis already, do I also have to lose my HR54 and switch over to a replacement Genie2, because I'm already at my limit of 4k minis on the HR54?
    A Genie 2 has 7 tuners total? So what happens when I want to have 8 different shows on after all of my HR24s die?

    A bit frustrated by all of this. My HR24s are 10+ years old, so I know the hard drives are going to die sooner rather than later.
     
  2. WestDC

    WestDC Well-Known Member DBSTalk Club

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    I suggest you Keep the HR24 -you have --(AS YOU SAY) problem is Hard drive and But add an ESTATA drive to your HR24 Box --Only on GENIE per account -- Your HR54 -Has 7 Tuners -your 5 Hr24's Total 10 tuners --your 2 Mini's Only take a tuner away from the HR54 -when tuned to a live Channel.

    Amazon.com: MiniPro External 2.5-inch eSATA, USB-C External Hard Drive Enclosure: Computers & Accessories
     
  3. flava

    flava AllStar

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    Jun 25, 2006
    yeah, i thought about adding an esata drive (i've got one on my hr54), but i wish directv would have an option that I wouldn't have to pay for myself. AT&T has taken D* from a decent company to a crap company.
     
  4. codespy

    codespy Go Pack Go!!!! DBSTalk Club

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    D* never did that before ATT took over, so it’s a moot point. Imagine the flood of phone calls they’d have to take with people trying to do that and can’t get it to work, who aren’t satellite geeks like us. :smirk:
     
  5. harsh

    harsh Beware the Attack Basset

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    If you regularly record six or more channels simultaneously and there's no possibility for replays (this is fairly rare unless you're recording sports or local broadcast stations), the Genie 2 is not your friend.

    On the other hand, if you need two independent 4K feeds simultaneously, the Genie2 is DIRECTV's only option.
     
  6. flava

    flava AllStar

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    Jun 25, 2006
    Every once in a while, the HR54 allows me 2 4k feeds at once. Most of the time it doesn't. I was completely confused when it worked.

    Sent from my SM-N986U1 using Tapatalk
     
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  7. slice1900

    slice1900 Well-Known Member

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    If you get a Genie 2, that's ALL you can have. You'd have to give up all your HR24s. So that's not really an option for you.

    Supposedly the spinoff of Directv will become official next month. So maybe you shoudl check back a couple months after that, as policies may change under the new ownership and allow you to have multiple Genies, or Genie 2 and other stuff.

    No guarantees of course, but the policy of if you have an HS17 that and 8 clients (7 active at a time) is all you can have has never made sense to me. There's certainly no TECHNICAL reason for it, it is just policy, and the best time for stupid policies to change is under new ownership (sorta, since AT&T's maintains 70% ownership but no management control)
     
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  8. flava

    flava AllStar

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    Jun 25, 2006
    I didn't mean D* would provide me an estate drive. I meant that DirecTV would provide me a comparable replacement for free. Now there's not even an option to do that.

    Sent from my SM-N986U1 using Tapatalk
     
  9. flava

    flava AllStar

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    Jun 25, 2006
    What?!? Nobody has ever told me that before on DirecTV's side. I've never ever would have thought that was even a thing.

    Sent from my SM-N986U1 using Tapatalk
     
  10. west99999

    west99999 Icon

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    That policy will not change.
     
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  11. harsh

    harsh Beware the Attack Basset

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    Could there be some issues mixing DECA and DECA II that prevent using the HS17 with DECA compatible gear?
     
  12. WestDC

    WestDC Well-Known Member DBSTalk Club

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    If you wish to Really Complain --I suggest you start at the top and explain your current issue : use the LINK Below :handpointdown:

    Contacts | AT&T (att.com)
     
  13. codespy

    codespy Go Pack Go!!!! DBSTalk Club

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    Slice is not wrong in his statement with the possibility of more than one Genie on an account with the changeover. Time will tell, but my sources have indicated that too in previous calls recently after the transition occurs.

    Seriously though- stick with the 54 and 24’s like I have. There’s extremely very few times where you would want to record two 4K channels at once.

    With the HS17 and clients, you are putting all your eggs in one basket. If the Genie fails, so does everything else and you get ZERO TV on everything compared to your setup now. It’s just not worth it.
     
  14. harsh

    harsh Beware the Attack Basset

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    Similar to what was pointed out above, changing company names doesn't suddenly turn DECA into DECA II. The motivations for a single Genie may be dictated by Physics. Maybe DECA just can't support two 4K streams along with other traffic that might be required with two HR Genies.
     
  15. slice1900

    slice1900 Well-Known Member

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    DECA is backwards compatible. It is MoCA under a different name, original DECA is MoCA 1.1 and new DECA is MoCA 2.0. The specs are online if you don't believe me about the backwards compatibility.

    You're just spreading FUD as usual. Why does a Dish customer constantly troll the Directv forums and spread disinformation? I thought that sort of trolling was restricted to political forums...
     
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  16. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Gold Club DBSTalk Club

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    You asked a question in the post above. No one supported your theory that "physics" is blocking having a second Genie. Repeating your unsupported theory does not make it true.

    "Physics" didn't stop the users who actually had more than one genie running on the same network during testing. Physics has not changed. It must be a policy decision.
     
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  17. harsh

    harsh Beware the Attack Basset

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    Connecting something in compatibility mode typically inhibits the advanced features of the later protocols. If you plug something DECA into a DECA II network, the whole network falls back to DECA, does it not?

    There has long been speculation that the reason the limit was made policy was that they couldn't guarantee that it would work reliably. Is there reason to believe that the decision was substantially arbitrary and not based on any documented limitations?
     
  18. SledgeHammer

    SledgeHammer Icon

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    Obviously, a big fat NO. A DECA II device will fall back to DECA only when its talking to a DECA device. It will still talk DECA II to other DECA II devices on the same network. Does connecting a N device to your AC router drop your whole WiFI network to N?
     
  19. SledgeHammer

    SledgeHammer Icon

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    Well, at least he isn't blaming Microsoft for it as usual :D.
     
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  20. harsh

    harsh Beware the Attack Basset

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    N and AC would use different radio channels. N can use 2.4GHz or 5Ghz but AC can only reside in the 5GHz band. Wi-fi channels are 20MHz wide and the 2.4GHz band can support up to three channels without overlap (1,6 and 11). 5GHz Wi-fi band is up to 700MHz wide for up to 23 non-overlapping channels.

    Does DECA II use an entirely different frequency from that of DECA? The specifications that slice1900 mentioned haven't been trivial to find.

    Since I haven't stumbled on documentation, a little rationalization: DECA uses 100MHz in the 450-650 range carved out of the E band (400-700MHz) and that would seem to interfere with using two channels since there's not much room for a guard band between the channels (well, maybe if DECA used 450 to 550 and DECA II used 600-700).

    Perhaps slice1900 can offer a helpful link that speaks to how agile DECA is and whether it is interoperable with DECA II (versus converting the whole network to DECA)?
     

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