Hi I have 5 HR24s on my account, along with a HR54 Genie and 2 4k mini genie clients. That's 8 total clients. One of my HR24s died with a storage issue. I called in last Thursday for a replacement and they supposedly had to set up as service call as it was my "primary" box that died. Fine. I see that I have an email with an order for a Genie. I waited and get no calls, so I call back Wednesday. Another 45 minutes on the phone, the guy says he'll put the highest priority on it. Still no calls. Call back today, the lady thinks she has it figured out, but I don't trust it. A few questions: Can I still only have 1 Genie on my account? I assume yes. Is Directv no longer sending out any HR24s? That's what they told me. If another HR24 dies, and I have an HR54 with 3 4k minis already, do I also have to lose my HR54 and switch over to a replacement Genie2, because I'm already at my limit of 4k minis on the HR54? A Genie 2 has 7 tuners total? So what happens when I want to have 8 different shows on after all of my HR24s die? A bit frustrated by all of this. My HR24s are 10+ years old, so I know the hard drives are going to die sooner rather than later.