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Deal or No Deal? HR20 Upgrade...

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by vizx, Oct 24, 2007.

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  1. Guindalf

    Guindalf Legend

    Nov 19, 2005
    D* is no longer a sister company of Sky TV in Europe. It was sold to Liberty Media (I think) earlier this year.

    It's not a question of respect, it's a question of people on this board being more savvy about the deals they can get and them being upset when they're unable to achieve the same price level as another person.

    I have always been fairly lucky in my dealings with D*. I got my HR10 for free and got over $200 in free programming too. When I got my HR20, the deal was $99 - and I got TWO - plus programming credits, but this was over a year ago. Even as recently as August, I managed to get the new subscribers' deal on Sunday Ticket (four months of Premier programming, ST plus Superfan, all for $69.99 for four months).

    The offer for existing subscribers is an "upgrade" to an HR20/21 for $299. Period. Anything over or above that is gravy and only achieved by negotiation. Some are lucky and some are not.

    If you don't come away with a "good" deal over and above the standard offer, then you have no right to complain that they "screwed" you!
  2. Capmeister

    Capmeister Large Hairless ApeCutting Edge: ECHELON '08

    Sep 16, 2003
    I'd have taken a $150 each deal. These DVRs are nice and considering I got a HD-Tivo 3 years ago for over $800.... to me that's a steal.

    I just wish the hard drives were bigger.
  3. lman

    lman Legend

    Dec 21, 2006
  4. jtn

    jtn Banned User

    Oct 18, 2007
    The deal has not happened as of yet, regulators are looking into problems with Liberty and past. It's been reported the value of the transaction has dropped tremendously and Murdoch still has control of DirecTV and BSykB TV.

    Well based on what you say, I agree savvy customers whether new or long time can get deals. Negotiation is key. However we both know that training of some of these reps needs improving. When forum members see the deals others get, they get jealous if they do not get the same, and it causes more issues for both DirecTV and the customer. Bragging is not a good thing all the time.
  5. Guindalf

    Guindalf Legend

    Nov 19, 2005
    I wasn't aware of that - thanks for the update. I need to try to keep up with these things!

    I'm not defending the CSRs - we all know how bad some of them appear to be. However, they are trained to deal with the "average" customer and get stumped when someone calls knowing as much or (in some cases) more than they do. I've had instances where I've told (seemingly competent) CSRs what's coming up and they've looked into it and thanked me for the info.

    Forum members often forget that they are a very small minority and account for probably way less than one percent of all the calls to D*. I laugh out loud when they talk about boycotting the HR20 or signing a petition to get XXXX (insert feature/product of choice here).

    I'm not trying to say that people shouldn't try to get the deals, just that they shouldn't come here and complain bout crappy service when they don't get the result they expected.

    Oh, and BTW, of COURSE deals are not going to be as good now as they were a few months ago. There is now a very valid reason for owning an HR20 over an HR10 - HD programming!

    Take a look over on TiVoCommunity Forum and see how many people are trying to offload their HR10s!
  6. aphex

    aphex AllStar

    Oct 30, 2007
    Recently I had to call DirecTV because of a billing issue (they were mistakenly billing us $50/mo more than they should have for several months).

    Of course I'm not happy about it but its not specifically the person on the other end of the phones fault that caused it anyways. I was very calm and collective when I called directv and the CSR responded accordingly. I will say that either she really didn't see the obvious programming mistakes on our account (double billing hbo and showtime) or she was trying to appease me early on by offering me a small credit. We talked back and forth and I explained what was wrong.

    Then while she was working on something I simply asked her "How many hearts am I"? She paused for a moment and said "oh, you are a 'nice' customer sir".

    The tone of the conversation changed after that, within about 60 seconds I had my full credit back as well as 3 months of showtime/hbo and $10/mo off my bill.

    It could have been coincidence but it really seemed to me that as soon as the CSR knew I had an ounce more knowledge than your average Joe then I was treated a little differently. Its worth asking about your 'heart' rating so at least you know how far you can go - DirecTV *does* want to retain its customers and they will work to keep you around.
  7. billsharpe

    billsharpe Hall Of Fame

    Jan 25, 2007
    The answer to that is the same as the answer to the question "Where do all the smells in the world go."

    No one nose! !Devil_lol

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