Dear AT&T Executives......please watch this video

Dude. Directv wasn’t even run like that from 2010 on. Maybe earlier

 

Did you work for them to know how things were ran? I can tell you with 100% certainty that DTV was ran great from ~2009 until ATT took over. They were employee and customer focused 99% of the time.

 

Really.. Because this forum is littered with install/service and customer service posts that would say otherwise

 

LOL! It isn’t the first time, nor will it be the last, that this rating will be given. And with all the various postings about the customer service issues it is obvious it is meaningless for the most part. The difference between Dish and Direct is miniscule. Kind of the best of the worst award IMO.

 

It seems pretty clear that these rankings can be bought.

 

On any of the forums, do you hear any atta boys?????. I have had nothing but a good experience with AT&T DTV and U-Verse, since 1994. My latest was a week, ago to call in for DTV offers and internet. It was an outstanding experience! Took 10 minute wait time and 10 minutes with rep, or less. What's the Beef folks???

 

So much has changed since that video.
Of course, there were no phone lines. AT&T did not even hook the main HR54 to the internet, I had to run a ethernet cable through the wall to the HR54 to keep from getting "not connected to the internet" errors. He also refused to replace the LNB with a Reverse band. As for the dish, that was installed with its own ground rod, on a concreted metal pole next to the south side of my house, and the cabling was done with precision, loops, and blocks. Routed under the house and up through the floor into the media closet. The dish install was done before AT&T bought DirecTv.

 

Yeah this site is a good guide for how much DIRECTV cared for their employees and customer.

 

AT&T ran DTV into the ground. between the clueless csr's over seas being put on hold for hours and hung up on and dealing with clueless wonders seems to be a thing now. i guess AT&T thought they could have saved a few $$$. i think it's kicking em in the butt. being racial has not a damm thing to do with it at all it's more like ATT training em wich was more than likely never done. it's like ATT through a script in front of em and told em to read it. it was very few times that i got someone that know what they were doing and guess what each one of those times they were DTV csr before ATT took over. i deal with SXM also there over seas never any issues on getting stuff resolved. there has been no more sports channels added for the sports nuts no new hardware also!!!. the one thing i don't get is ATT knew that DTV was mature and was going to start sinking. so why buy a money pit to be honest DTV was a sinking ship before ATT bought them out with people converting over to streaming

 

i loved DTV back in the day since ATT took over there's no way i would let them back in my house

 

kinda like night and day eh. you got me going down memory lane lol

 

the two biggest gripes are price hikes and poor CSR'S

 

Well......if you can't afford DTV, then switch to some other service within your means. You have options...competitors that will take your business.

 

Before ATT, DirecTV customer service was great. Any problem, they
took care of it with no hassles. Now, with ATT, it's a horror. I'm hoping
my service will not have any problems, I dread calling ATT DirecTV customer
service.

 

It wasn’t great. It was ok. There is plenty of horror stories on this website and others with stories.

 

Given what you observe on a daily basis, how do you explain AT&T satisfaction improving significantly over the last year (they scored 763 versus 745 last year)?