This is how DIRECTV used to be run. Great training and attention to detail and customer service. You may not have been out of high school when this video was made but it shows the culture at DIRECTV when they cared. I realize in the TLDR days of the new generation you will watch it for about 3 seconds, and then move on to booking dinner on your IPhone at the French Laundry.......but please try to watch for maybe 2 minutes. Please.