DECA install and internet connection

Discussion in 'DIRECTV Connected Home' started by RAD, Jun 12, 2010.

How did your DECA/Connected Home to Internet installation go?

  1. CSR asked me if I wanted internet connection kit when I placed the order

    0 vote(s)
    0.0%
  2. CSR didn't ask me if I wanted the internet connection kit when I ordered but tech installed it anywa

    29 vote(s)
    64.4%
  3. CSR didn't ask me if I wanted the internet connection kit when I ordered and tech wouldn't install i

    16 vote(s)
    35.6%
  1. ciurca

    ciurca Godfather

    428
    0
    Apr 14, 2009
    Well, let's see how this order goes after tomorrow..... I've made everything as easy as possible for the tech. I've ran a new line to my dvr that was getting OTA diplexed, so I can have a clean OTA run, I've ran an ethernet wire from my router in the garage to the first splitter after dish, and left service loop for all new cables. My order does say ICK, let's see if the tech knows as much as this board.
    [​IMG]
     
  2. Garry

    Garry Legend

    244
    0
    Jul 4, 2006
    Having not heard anything, I sent an email to the Ellen address, detailing all that had happened. In the email, I also mentioned that I would not be available on Friday. When I returned home Friday evening, I had a voicemail from who I believe was a supervisor from the install company, saying he is at my house and it appears that no one was at home. (No one was). He left a number to call and I will do so on Monday. I also had an voice mail from someone at Ellen's office, asking to call them back.

    Should I call Ellen's office first or wait until I speak to the tech and have the problem fixed?
     
  3. RAD

    RAD Well-Known Member

    16,650
    190
    Aug 5, 2002
    Dripping...
    I'd call Ellen's office just to make sure they know the current status.
     
  4. Drucifer

    Drucifer Well-Known Member

    9,492
    248
    Feb 12, 2009
    NY Hudson...
    The CSR never asked if I wanted the Internet connected to my DirecTV service.

    The installer just told me to reconnect the Ethernet cable.

    Took to more visit to re-establish TV-apps.

    First was cancel because the installer didn't have the phantom boardband DECA. The second was going to cancel too, but I insisted he leave the parts as been describe on this forum. And I installed it.
     
  5. jmjaym

    jmjaym Cool Member

    20
    0
    May 30, 2006
    I dont remember the csr asking about the internet package and I didnt know that you had to ask. After the initial install (techs first one) the on demand did not work and my HR20 was not communicating with the network. The original Tech returned and installed an 8 way splitter and a deca on my modem and all is well. He was a good guy and very apologetic. He had also learned a lot in the few days between visits. So I got the internet pkg and an HR24 to replace a defective HR20 both for free after paying the $149 for the deca and SWiM install. It just took 2 visits.
     
  6. hasan

    hasan Well-Known Member

    5,957
    54
    Sep 22, 2006
    Ogden, IA
    I can't respond to the poll because I didn't give the CSR a chance, I told her that I needed an internet deca and power inserter. The installer called me ahead of time to confirm the number of decas needed (including the interrnet side), and the extra PI for the internet deca.

    They showed up with exactly what was needed and proceeded to do an excellent install (after they spent an additional hour going back to get the part of the new dish they forgot to load):)

    My installers were very knowledgeable, but spoke poorly about the alleged training from D*. They were just good at their jobs and had done several DECA/SWiM installs prior to mine.

    A less experienced, and similarly poorly trained crew might have had terrible problems.
     
  7. Garry

    Garry Legend

    244
    0
    Jul 4, 2006

    Quote:
    Originally Posted by Garry View Post
    Having not heard anything, I sent an email to the Ellen address, detailing all that had happened. In the email, I also mentioned that I would not be available on Friday. When I returned home Friday evening, I had a voicemail from who I believe was a supervisor from the install company, saying he is at my house and it appears that no one was at home. (No one was). He left a number to call and I will do so on Monday. I also had an voice mail from someone at Ellen's office, asking to call them back.

    Should I call Ellen's office first or wait until I speak to the tech and have the problem fixed?
    -------------------------

    After a mixup where the tech came yesterday, the manager and two other supervisors came on time today.

    Apparently, my two HD DVRs were connected as if they were HR20-100's, where the power supply was connected into the DECA or receiver. Sort of backwards, I guess.

    They fixed that and also connected me to the internet so it appears I am all set. Thanks for all the info.
     
  8. cnmurray8

    cnmurray8 Legend

    181
    0
    Jun 19, 2008
    I could not vote- I got my own DECA and installed myself and told them I was all set with it and they activated it.
     

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