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Discussion in 'DIRECTV Connected Home' started by Aero Man, Jul 15, 2010.
So do you still have this or did they remove it?
They removed DECA and put the old setup back for me before they left. I called them today to tell them the SAT setup routine could have fixed it, they didn't believe me, saying it was my legacy dish's problem that they needed to come back to update the LNB, but then they don't have the new 1x16 switch so I don't know what to expect other than they will try to figure it out for me.
Did they not install a SWM system with the DECA?
Edit: I see that they tried a SWM16...
One more piece of info I forgot. As I said initially after the 1st tech installed the SWM16 with two splitters and all, three of the receivers worked, but not the two others. He then called in another tech, the first thing the 2nd tech said was to install a filter between the line from the dish, and the SWM16, a total of 4 filters of course, after the filters were installed, everything went done hill there, even the DECA power adapter (or whatever it was) green lights stopped.
He said the filters were necessary to prevent the LNB burn. What do you guys know about this?
I assume they were the bandstop filters and are not necessary on the SWM16 (it has an internal b/s filter.) It sounds like tech error was the reason your whole home install was not successfull...
That is my suspicion as well, unfortunately I cannot convince them to come back and try the same setup again. Of course I also blame myself for not reading here before letting the tech do the upgrade. I could have prevented the failure.
I have to wonder what [if any] training these clowns had. They seriously have no clue what the hardware does and how it is to work "together".
Now, now, we know that these "training issues" arn't real.
You've been listening to "Mike" too long. :lol:
How could they install a filter between the dish and the SWiM16. The SWiM16 requires 4 lines from the dish. Where is the PI connected in all of this setup?
We've seen/heard of this before. "Some nitwits" think the DECA filter needs to be between the LNB & the SWiM, which means using 4 bandstop filters to block the Ka-lo channels. :nono2:
Can you please provide a detailed description of how your equipment is wired up? How many lines coming from the dish to the SWiM. Since you mentioned two splitters, where is the power injector for the SWiM tied in. A diagram of some sorts would be helpful.
You can't blame yourself for the tech's training... There's a few guys around here that should be trainers; then situations like yours would never happen :nono2:
I should have known better. I read here all the time but did not do so this time before the tech visit. I took upon myself to upgrade all my DVRs to HR24s, and connected them to my Ethernet for MRV. I should not have assumed a tech from DirecTV had any experience with this particular situation. They probably have only handled new installs so far, even with the old system upgrade, they had probably only dealt with the old DVRs without internal DECA.
If I understand it correctly, three things have to happen for my problem to exist, first you must not be a new install, second, you must have the newest receivers with the internal DECA, and then you must already have Ethernet MRV in use with them. It would be very rare for all three conditions to exist for the tech to even know how to troubleshoot. Over time they may get better at it, but not at this early stage.
So rare is the case that as I said I cannot now convince the tech manager to bring the same DECA gear back to try the upgrade again, they wouldn’t believe me it was a matter of a simple extra receiver SAT setup fix to switch the receivers from Ethernet to DECA internally.
Are they coming back when a SWiM 16 setup is available?
They insist they need to upgrade my LNB so that there will be only one cable coming from the dish, otherwise my DECA upgrade would not work. I will find out next week.
I am confused by the term "SWiM16". I thought they used what the tech called a "legacy SWiM16 switch" to work on my old 5-LNB dish, are we talking about a new and different SWiM16 now?
"Legacy" sounds more like a WB616 [non SWiM]. The SWiM-16 hasn't been around but for the last couple of months and really can't be thought of as legacy.
If so, the 2nd tech was correct if the LNB was upgraded, they would also need a very expensive switch which they did not have in stock. In such case maybe they should be convinced to bring the same gear back and give it another try? Wouldn't it be for their own good?
"If" what they brought to you was the SWiM-16 and you have a "legacy" LNB, then that's what was needed.
9 tuners are more than a SWiMLNB will support, so the non SWiM LNB feeding the SWiM-16 using four coax, it what you need.
Keep the tuner count balanced between the "two SWiM-16" outputs, since each can only handle/support eight tuners/4DVRs.
Green labeled splitters for DECA and a DECA+PI for the router bridge. Leave all ethernet cables disconnected from the 24s and only have one off the DECA to the router.
Re-run SAT setup on all receivers to have each shift to the internal DECA networking and they should pick up the network/IPs/etc. off your router.