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Diagnostic / Error Codes & Solutions

Discussion in 'DIRECTV Tips and Resources' started by RobertE, Oct 28, 2009.

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  1. midas69

    midas69 AllStar

    Jan 30, 2008
    Thanks, kind of what I expected.
  2. RobertE

    RobertE New Member

    Jun 9, 2006
    Massive overhaul to post #1 and several additions to post #2. :)
  3. Bofurley

    Bofurley Godfather

    Oct 11, 2006
    RobertE, I have 2 HR24-500 in the same room, actually stacked), yesterday Sunday 11/7when I turned on one of the receivers, it was not in Dolby Digital, it was in surround sound, all the other channels seem to be just fine, that evening, I had recorded the NBC nightly news, I started watching it on the original receiver, it was still in surround sound. I then decided to try the other HR24-500 receiver, and it was in Dolby Digital. I also recorded a movie on Max, the main receiver was showing surround sound, but when I switched to the other receiver it was in Dolby Digital.
    Do you have any idea what is causing this problem? Also, I have MRV.
    Sorry this is so long, and I hope you can understand my post.
    Thanks for any help.
  4. RobertE

    RobertE New Member

    Jun 9, 2006
    Updated post 1 with codes 86, 87 & 88.
  5. RobertE

    RobertE New Member

    Jun 9, 2006
    Post 1 updated. Updated 21, added 22 & 23.
  6. Relativity

    Relativity AllStar

    May 28, 2011
    I've seen this error but it doesn't seem to be documented in your list.

    There was a problem connecting to DIRECTV. Retry in progress. (85)
  7. RobertE

    RobertE New Member

    Jun 9, 2006
    Added codes 24 & 25.
  8. deardeva

    deardeva Mentor

    Sep 16, 2011
    diagnostic codes such as 14-390 or 76-489, the second part or last 3 digits of any related codes is just the receiver identifier, if you test all your receivers, all will have a different receiver identifier number
  9. Drucifer

    Drucifer Well-Known Member

    Feb 12, 2009
    NY Hudson...
    The Issue - my HR34-700 (Living Room) at the DirecTV MyApps site shows my HMC with a status of Delete. When in Delete status, I can't copy my TVapps from any of my receivers to a the HR34.

    No one at DirecTV can figure out how it got into the Delete state for TVapps.

    I change the room at My Equipment from Living Room to Family Room. No change at the MYApps site.

    Went back to My Equipment and tried to Re-activate the HR34. That's when I got Error Code 100.

    Anyone know what that code stand for?
  10. mrjussellr

    mrjussellr Cool Member

    Jul 3, 2010
    The automated phone system allows for autherizations to be resent as well as directv.com (might want to add that in there)

    Customer service is not required to resolve 722.

    Also knowing 14 is a issue with communication with drive why hasnt any oen tried to use the Esata port?

    I have had 2 error 14s on hddvr and it turned out that the drive was fine it was the internal sata failed . Probably a weak point the big D needs to look into .

    Might be time for heat sinks on the boards
  11. gphvid

    gphvid Godfather

    Jun 19, 2007
    I am just now receiving a 868 code. This one is not listed on the list in this thread. Any ideas?

    HR20-100. Actually, the whole string was 21-43-72-868. I know what the first three are but do not know what the last one is. 21 is bad for sure and I don't have a phone line attached to the unit so that is the 72. The signal strength one (43) is actually (oddly) a non-issue in that I get good strengths. Just the 868 I don't know.
  12. dielray

    dielray Legend

    Aug 5, 2009
    We don't know what the last 3 numbers mean, but it isn't necessarily an error.
  13. gphvid

    gphvid Godfather

    Jun 19, 2007
    I wondered....never seen that before. So I guess I should try to watch the remaining episodes I have for Fringe (very late doing this...too many good shows this year across the dial) before the drive comes up dead. Right now, the system boots up normally with no issues. My other HR20-100 died a couple months ago after 4+ years of service and a gentle move across the room. So I know it is only a matter of time on this one...
  14. Gary*W*

    Gary*W* Legend

    Sep 19, 2007
    My HR20-100 had a 21-43-287 (internal storage error detected) and I called DirecTV over the weekend and as soon as I told the rep. that code he said they are shipping me a new receiver. So 21 codes are bad.
    FYI: symptoms were: receiver kept re booting at least once a day, sometimes more. Picture freezes in live TV. Freezes & audio drops in recordings. VERY slow guide with missing data and VERY slow response to remote commands.
  15. lucky13

    lucky13 New Member

    Nov 27, 2006
    I'm getting a 14-384 code on a quite old HR20-700. I've been trying to nurse this box until I can get an HR44 (so it looks like close, but no cigar), as I have a fairly full 2TB eSATA. I was hoping to watch more of the recordings before the box fully died.

    However, I'm getting that code both when the external drive is connected and when it's not. Is there something other than a bad drive that this code points to?
  16. texasbrit

    texasbrit Well-Known Member

    Aug 9, 2006
    No it means a bad drive, but of course that includes all the electronics that connect to the drive. Since it happens with both internal and external drives, that suggests the problem is in something that is shared, like the sata controller. Still means a box replacement.
  17. knightscircles

    knightscircles New Member

    Oct 23, 2013
    Code 49. Assistance?
  18. Sea bass

    Sea bass Icon

    Jun 9, 2005
    I can't find 777 in the list, it popped up on my HR44-700 momentarily...
  19. coolman302003

    coolman302003 2014 NBA CHAMPIONS!

    Jun 2, 2008
    On Screen Display: 777

    Issue: IPPV Ordering Disabled

    Resolution: 60 days with no callback, either resolve callback issue or disable IPPV flag and resend all authorizations.
    * Contact DTV.
    Follow procedure for 731- Access Card Full.

    731 Resolution: Run IRD system test to make sure phone is OK. If not OK, troubleshoot phone line. If OK, have CS force a callback (est. time approx. 2 minutes). If a forced callback does not succeed see above reminder: “For Ext 731-743”. - Related OSD is 780 for broadband connected boxes.

  20. Sea bass

    Sea bass Icon

    Jun 9, 2005
    Thanks, phone line is connected, the line is split to feed my phone base and the receiver, connections look ok. I always order ppv from my on-line account...thanks for the info.
    1 person likes this.
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