Customers that are communicated to go to channel 341 for those instructions. However, even those not yet communicated to are eligible so if they "stumble" upon channel 341 on their own that's fine as well. The idea is to try and gate this a bit so only so many folks are swapping out at a time which is why the communications are targeted in waves for different customer groups at a time. There will not be a commitment and it is free. Looks like you might have got a call to an agent that was fairly new to the process which is unfortunate.