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Did you get a remote control with your HR34?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by PRT940, Jun 3, 2012.

  1. Jun 3, 2012 #1 of 17

    PRT940 Cool Member

    Jan 10, 2007
    DirecTV just replaced one of my 2 ancient HR20-700 boxes with an HR34. It was almost a free upgrade, I just had to pay the $50+tax for the technician service call. The technician brought the HR34 in the house in a box, opened the box, hooked up the HR34, and when I asked him for the remote, he said that I should use my remote from the old receiver.

    Is that correct? Shouldn't I get a new remote with the new box? And is there a (paper) manual for the new box I didn't get as well? Cables? :confused:
  2. Jun 3, 2012 #2 of 17
    Phil T

    Phil T Well-Known Member DBSTalk Club

    Mar 25, 2002
    My installer brought in a new IR remote with the HR34 but no manual was in the box. I asks him about a RF remote and he went to his truck and swapped the IR for a RF.
  3. Jun 3, 2012 #3 of 17

    Billzebub Godfather

    Jan 1, 2007
    Pittsburgh, PA
  4. Jun 3, 2012 #4 of 17

    tgater Godfather

    Jul 24, 2007
    All I received was a non RF remote. The HR34 replaced an HR23. They keep the remote on the same rooms the HR23 went in a room to replace a DVR 10 and needed RF remote. One of the advantages of this move was to connect two sets to the HR23 and share one receiver. The tech had to come out the next day with an RF remote. The tech left the non RF remote.
  5. Jun 3, 2012 #5 of 17

    HoTat2 Hall Of Fame

    Nov 16, 2005
    When my HR34 was installed the tech. asked me if I needed a remote, then left me a standard IR one (RC65) after I said to leave one anyhow. A few days later after I realized I should have at least received an RC65X model to support the two-way remote programmable feature of the HR34, I called him back on his personal cell and complained.

    He just said that was the remote that was in the box and I'd have to call DIRECTV if I wanted an "X" model one. Well, after some haggling with D* over the issue since they initially wanted to charge me $29.95 + tax and s/h, I finally got them to relent and they ended up sending me their best "X" model one, an "RC65RBX" with the backlit buttons for only the cost of s/h. :)
  6. Jun 5, 2012 #6 of 17

    Beerstalker Hall Of Fame

    Feb 9, 2009
    Peoria, IL
    I believe one of the techs/installers on here recently posted that now days DirecTV ships them receivers in a box without anything else. No cables, no remotes, no instructions. They then have seperate boxes filled with whatever remotes and cables they may need to do the installs. This way they can install the boxes with materials that are already available in the customers home if possible and cut down on waste. They realized it was silly for them to put a remote, composite cables, component cables, hdmi cables, in every box with every receiver when very little of that stuff ever got used. Some people who had to get multiple receivers replaced would end up with all kinds of extra remotes that weren't needed. Same goes with cables, why give a customer composite and component cables for a receiver that is only going to be hooked up over HDMI. It also cuts down on issues like what I ran into a while back. The tech that came to my house confided in me that he kept all the extra remotes and HDMI cables himself if the customer didn't request them, and then sold them on eBay, Craigslist, local pawn shops etc, in order to make some extra money.

    It really does make a lot of sense and will save them a lot of money in the long run.

    However, the tech should have the cables/remotes needed available with them, and they should be provided if requested/deserved. It is unaccaptable if they don't. Don't expect them to give you a new remote every time though if the one you have still works fine, unless there is a good reason, like Blu-Ray player codes not in the old one, RF remote needed because of receiver placement, etc.
  7. Jun 5, 2012 #7 of 17

    amh84 Mentor

    Apr 19, 2010
    Rio Rico,...
    Just had the HR34 installed on Friday. Not sure if the remote came in the box but we now have a new R65RX remote.
  8. Jun 5, 2012 #8 of 17

    ponchsox Cool Member

    Jun 2, 2012
    Nope but I called cs and they are sending me a universal RF remote for free.
  9. Jun 5, 2012 #9 of 17

    Jerry_K Godfather

    Oct 21, 2006
    I have two IR that came with the HR34 and the HR24. Pretty much useless for us.
  10. joshjr

    joshjr Hall Of Fame

    Aug 2, 2008
    NE Oklahoma
    Im not sure I would of been happy with having to pay the shipping cost on that either. That was their mistake. I am pretty sure the HR34 box says right on it the remotes needed and they do have a X in the model #. That is pretty much BS.
  11. peds48

    peds48 Genius.

    Jan 10, 2008
    this is correct. none of the DIrecTV receiver comes with any accessories or manuals. the accessories are provided to the techs in bulk to use as needed. if the remote that is currently in use by the customer is in good shape, then DTV wants the techs to NOT use a new remote unless of course the customers requests one. same goes with cables.
  12. RACJ2

    RACJ2 Hall Of Fame

    Aug 2, 2008
    When the tech replaced my HR22 with an HR34, he didn't offer me a remote. The tech that did my original install kind of burned me, by only leaving an IR remote with one of my HR22's. So I asked if he had an RF/IR remote and he got me one from his truck. I told him he could have my IR remote, but he said just keep it. I didn't really need the RF remote since I use an AR and Harmony remote, but my wife actually does use the DIRECTV remotes.
  13. TomCat

    TomCat Broadcast Engineer

    Aug 31, 2002
    It seems that the bottom line is that this company has no consistency. You never know what you are going to get. CSRs have weak training, contractors have few guidelines. That gives them a lot of power in deciding how you will be treated. Its constantly CSR roulette, DVR roulette, service call roulette. The only thing predictable? Unpredictability. You have to hope that whoever you end up dealing with is in a good mood on the day you end up interacting with them.

    Personally, I think that's no way to run a railroad. They should follow the model of the Apple Genius Bar. Train people well and unless customers are just being unreasonable, bend over backwards for them. This is how Apple, the number one traded company, came to be sitting on a 120 billion-dollar-with-a-B mountain of cash, after all. McDonald's is the most successful fast food company because of consistency; walk into any McDonald's store almost anywhere in the world and you already know what the fries are going to taste like, every time. There is value in consistency.

    Many are not aware that if you are a customer of a sat or cable TV outfit, that you are actually considered a tangible asset. You are worth $1000 to $2000, and you are physically listed on the books as an asset. You are part of the company's net worth.

    We should be, since we fork over nearly that amount every year. So it seems both pennywise and pound-foolish for them to cheap out over a $20 remote, when the simple act of making sure the customer gets a new, good remote might make the difference in how he perceives the company, and might make someone actually "loyal", and that this customer might stick around longer than someone who feels like he's been getting the bum's rush since day one.
  14. west99999

    west99999 Icon

    May 11, 2007
    Is your remote working? Is everything hooked up that you need hooked up? If so then you can get your manual at www.directv.com/manuals and you should be all set. There is no need to provide you with an extra remote or cables if yours is working fine.
  15. PRT940

    PRT940 Cool Member

    Jan 10, 2007
    Here's my situation -- I had 2 HR20-700 boxes installed about 5 years ago. After just 2 years, both remotes had pretty much stopped being functional -- it took multiple button presses to get the commands to finally register on the box. So I bought a couple cheap remotes off eBay, rather than pay DirecTV to send me new ones. So, while those eBay remotes are still working, they're 3 years old now, and I was hoping to replace one of them with the new remote that (I assumed) would come with the HR34.

    Of course, the installer didn't know any of this, so I guess it was perfectly reasonable for him to assume that I would be OK using my old remote. I should've been more insistent that he provide me with a new one, and I'm sure he would've complied.

    As it is, I sent DirecTV an email earlier this week, and they are sending me out a new remote free of charge. So that is a very good result for me.
  16. snappjay

    snappjay Legend

    Jul 16, 2010
    My installer took away my HR24 AND RF remote and left me with HR34 and IR only remote.

    I would complain but I use my Harmony 900 99% of the time anyway.
  17. BigFoot48

    BigFoot48 Mentor

    Aug 30, 2007
    Our installer provided and setup the RF remote. When I asked how I could get another one he went to his truck and gave me another one. We later ordered a lighted one from Amazon for bedroom use.

    I love the RF. No more having to point the remote - just push the buttons.

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