Direct TV chat

Discussion in 'DIRECTV General Discussion' started by Legacy, Feb 26, 2021.

  1. Legacy

    Legacy New Member

    11
    6
    Nov 10, 2011
    Does anyone have a link to do a chat with Direct TV? In the past I was able to chat by clicking on a button in the lower right hand corner of their site but it is no longer there.

    Thanks much
     
    longhorn23 likes this.
  2. b4pjoe

    b4pjoe New Member

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    Nov 19, 2010
    longhorn23 and dtv757 like this.
  3. dtv757

    dtv757 Icon

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    Jun 3, 2006
    757
    good idea thanks, i was thinking about chating to ask about promos
     
  4. Legacy

    Legacy New Member

    11
    6
    Nov 10, 2011
  5. scarzy

    scarzy Mentor

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    Oct 14, 2007
    Same issue here...the chat never loads. I have tried three different browsers with no success sadly.
     
  6. b4pjoe

    b4pjoe New Member

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    Nov 19, 2010
    I log in at the AT&T website. Click the support link at the top of the page. At the next page where it says "View Other Service Types" I click the link below it for "View All". On the next page under TV I click on DIRECTV. On the next page it will load something called "Service Checkup". After that loads I scroll to the bottom of the page where is says "Hi Chat with us" I click the "Chat" button and the popup comes up to chat. I'm on Firefox on a Mac and it works there.
     
    longhorn23 likes this.
  7. Legacy

    Legacy New Member

    11
    6
    Nov 10, 2011
    I followed the steps you provided and although they didn't work when I used Chrome they did work using MS Edge. Once on chat I was able to get my billing issue resolved. Thanks much for your help in getting connected on chat.
     
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