Direct tv error 775- wired connection loss

Discussion in 'DIRECTV SD DVR/Receiver Discussion' started by DW13, May 7, 2019.

  1. DW13

    DW13 New Member

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    May 7, 2019
    Hello- today we switched internet providers and now I am getting the 775 error and my secondary unit tv is saying wired connection loss. I have to think this is because of the switch.
    We’re currently 2 days out from the service call and wondered if there’s some way to correct this?
     
  2. studechip

    studechip Godfather

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    Apr 16, 2012
    Check your power inserter.
     
  3. inkahauts

    inkahauts Well-Known Member

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    Nov 13, 2006
    What receivers do you have?
     
  4. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    May 17, 2010
    USA
    Error 775 Problem Communicating with Dish...SWiM power inserter may need to be plugged in. The network can't detect the SWiM due to power loss to SWiM. No SWiM installation is present.
     
  5. jimmie57

    jimmie57 Hall Of Fame

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    Jun 26, 2010
    Texas City, TX
    It sounds like the internet provider is using your DirecTV coax for the internet and it has totally disconnected your DirecTV service. I would first call them and complain.
    After talking with them, you might then have to have DirecTV come out and re-hook you up for your service.
     
  6. studechip

    studechip Godfather

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    Apr 16, 2012
    Trace the cables. What goes where? Is the cable from the dish disconnected somewhere?
     

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