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Direct TV pulled a fast one!

Discussion in 'DIRECTV General Discussion' started by jonquiljo1, Apr 30, 2011.

  1. May 5, 2011 #101 of 117

    CCarncross Hall Of Fame

    Jul 19, 2005
    2.5" drives still run plenty hot, they are no quieter than 3.5" drives, and I just checked newegg, they have literally 2 models that are 1TB, and nothing larger than that...2TB 3.5" drives go for around $100, 1TB 2.5" drives are $100...By my count there is nothing compelling about using a 2.5" drive on my DVR yet...I also don't think one of them is rated for AV use like the models most of us specifically buy today in the 3.5" size...
  2. May 5, 2011 #102 of 117

    wingrider01 Hall Of Fame

    Sep 9, 2005
    that order of pasta you pay 14.99 for costs the resturaunt about 75 cents - and it gets recycled also. I suspect that the resturaunt is makmng a bundle off us.
  3. May 5, 2011 #103 of 117

    jahgreen Godfather

    Dec 15, 2006
    Parts and labor do not account for the entire cost of any product.
  4. May 5, 2011 #104 of 117

    Shades228 DaBears

    Mar 18, 2008
    There is 1 thing an HR20 can't do that an HR24 can. How many things can an iphone 4 do that an original iphone can't? Comparing mobile technology to a television providers equipment isn't even in the same ballpark. Carriers and manufacturers know that their cell phones are garbage after a couple of years compared to current models. They could easily go to a lease model as well but the abuse and changing of technology would make it a loss catagory not a profit catagory.
  5. May 6, 2011 #105 of 117

    rrdirectsr Legend

    Jan 30, 2011
    I'm so grateful you posted that. I've been thinking the same thing this whole time. He loves his phones. Must work for the phone company. :hurah:
  6. Jun 6, 2011 #106 of 117

    aintry New Member

    Sep 21, 2007
    Same thing just happened to me. I called DTV last week asking for an upgrade because all 3 of my DVRs are excruciatingly slow or non-responsive to remote control. Trying to surf the guide is worse than pulling teeth with no anesthesia, and don't even try to call up a recorded program from the list. DTV said that I could at least upgrade one of my DVRs and was told I would be getting an HR24. I just opened the box and out popped a steaming pile of HR22 which is what we use in the living room for primary viewing. Not only was it an HR22, but a "reconditioned" one at that. I haven't hooked it up yet and am still too furious to call DTV but am about to dial the number and explode.
  7. Jun 6, 2011 #107 of 117

    dpeters11 Hall Of Fame

    May 30, 2007
    Can't help you with what they sent, but there are some standard things to try in terms of speeding up a box.

    Tune to channel 1 and when it's fully loaded, use the sequence red red blue blue yellow green to clear NVRAM.

    If using the standard DirecTV remote:

    For guide speed, turn off scrolling effects.

    Also, while this doesn't help now, and may sound counterintuitive, a new HD GUI is scheduled for rollout in October. The CEO has specifically said that there are major speed increases with it.
  8. Jun 6, 2011 #108 of 117
    Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

    Jul 12, 2006
    Los Angeles
    Sorry for your trouble .. I'm surprised the CSR told you you would be getting an HR24. They should know it's not really possible in their system to do that. Virtually all replacements like the one you are talking about are refurbs. So the result of this change is not surprising. The way in which it was communicated should have been done better.
  9. Jun 6, 2011 #109 of 117

    tkrandall Hall Of Fame

    Oct 3, 2003
    Doug - why are you surprised, given so many stories here over the years of people apparantly being told otherwise by the salesperson/CSR? I'm not excusing people being ignorant of DirecTV's written terms and other small print, but neither am I excusing CSRs for verbally misleading people, if that is what has been happening.

    Maybe informed people like us need to start calling and recording to see what kind of BS is possibly being put out.
  10. Jun 6, 2011 #110 of 117
    Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

    Jul 12, 2006
    Los Angeles
    OK .. that should read: moderately surprised. It certainly doesn't come as a shock.
  11. Jun 6, 2011 #111 of 117

    CCarncross Hall Of Fame

    Jul 19, 2005
    What's more surprising to me is all the people that read and post on these forums know you really dont get to pick and choose the boxes D* sends out, but are still "shocked" when they dont get an HR24 like they requested...
  12. Jun 6, 2011 #112 of 117

    Davenlr Geek til I die

    Sep 16, 2006
    That poster only had 2 posts, he probably did not know. If I was promised something by a company, regardless of whether the online community said it was not possible, I would tend to believe the company I was dealing with.
  13. Jun 6, 2011 #113 of 117

    bixler Hall Of Fame

    Oct 14, 2008
    But he's been reading since at least 2007 when he joined.......:D
  14. Jun 6, 2011 #114 of 117
    dubber deux

    dubber deux Icon

    Mar 7, 2009
    Bottom line is if the D* CSR tells you something (and the business claims to have integrity) as a customer you should be able to trust that information. The CSRs are clearly representing D* and as such seem to LIE on regular occasions.

    For people mentioning CSR roulette.... It is ludicrous to believe that these CSRs are giving out potentially dozens of different responses to the same basic questions. Honestly I believe it is fraud. I have never believed the "forum line" claiming that these people are so incredibly poorly trained and it isn't deliberate on the part of D*. I figure it IS deliberate and a design of their business practices.

    D* has been called on the mat by various consumer protection agencies and courts for questionable practices we all know this .
  15. Jun 6, 2011 #115 of 117

    dpeters11 Hall Of Fame

    May 30, 2007
    I've been told so many incorrect things by CSRs in so many companies that it's either an overall lack of training, or a conspiracy.

    I'm thinking a good CSR doesn't last long on first level (I'm hoping they move up, not they get frustrated and leave), and there is so much turnover it's hard to keep all the reps to a good knowledge level.

    I'm sure there are also some that will just tell the customer what they want to hear to get rid of the call, either because they don't want to deal with the customer anymore, or they'll get penalized for taking too long for one call.
  16. Jun 7, 2011 #116 of 117

    billsharpe Hall Of Fame

    Jan 25, 2007
    You'd think by now DirecTV would have sticky notes glued to the top of CSR's monitors emphasizing the response "Your replacement receiver is just that, not necessarily a new one."

    I got a second DVR, which turned out to be an HR21. It was free and offered by the CSR without my even asking. It's working just fine.
  17. jjmck172

    jjmck172 New Member

    Jun 12, 2011
    After getting sent a lovely refurbished HR20 HD DVR in 2008, I learned that the only way to get a newer model receiver is to go out and get it yourself from someone other than DIRECTV.

    I have a nice R-16 DVR and an HR24 HD DVR that I got online.

    I also have the dinosaur HR 20 that I got from DIRECTV.

    'Nuff said!

    Save yourself the hassle and get a receiver online.
    I have been with DIRECTV since 1997, but I won't get another receiver from them!

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