Dear DirectTV user, I have a huge problem with DirectTV, currently i am in a bundle with AT&T which provides AT&T Uverse-At&t phone contracts-Direct TV. Overall the bundle is pure bad.... in the begging it was alright but started to become worse and worse, but just to focus on the cable issue because it is a cable forum i need help with my Direct TV programming. First off, when first added into Direct TV i have a decent format where it recorded with easy, showed all the show's in the series, recorded or not and the quality was ehhhhhh (Small delay while moving from settings or even further entering a setting), then one night a few a weeks ago the direct TV format "updated" into the beta format with no ones approval and becomes 1,000% hell. Second regarding the format, After adapting to the format which took endless weeks and research(a lot of time busting my balls) i found how to record and use the series manger(x300 times harder on the "easy" beta as Direct TV claims) and now noticed that there are gaps between the series they allow me to record, what do i mean? Bobs Burger; Season 1-7(Which i should have flagged from the start since there are 8 SEASON!), then after viewing each season it showed that episodes where missing, Season 2~4 had 1~5 episodes and the episodes were actually mixed! Season 7~8 episodes were in season 7 and others that i noticed but didnt note it. After finally received help from AT&T forum (5~8 weeks in......... and still waiting on results for actual results or solutions to my Internet+ Direct tv and not "Sent the information to my manger and something with the claim"). Now my Direct TV is kind of "updated", i have the right seasons of all my shows (Just to mention, Bob's Burger was not the only show i had problem with, any other show's on the program were wrong and mixed) but there is still a huge gap in the episodes, Bobs burger Season 1 Episode list 4,5,6,7,9,10,11,12,13 available (Please dont ask whats wrong, it should be obvious im missing a few episodes). Now lets talk about season's that had 1~5 episodes, Yes it has been expanded with a few more but the recording on them has been awful, 3 weeks in, it has the R for recording and Bobs burger is the top Show's to be recorded over all my other shows... sadly they are still not recorded and show's like NCIS are being recorded and it 7th~10th in the series (My brother show). Last but not least the quality of this Beta SUCKSSSSSSSSSSSSSS. Like i mentioned before it took x3 effort to learn and understand what to do and how to fix basic issue's compared to the basic programming i was removed from. The overall speed to swap from Setting to Setting or to even load show's/programs takes quite awhile (10 seconds flat to a minute). If you could help me with my problems or give me a solid solution instead of waiting 8 days already for a solid result (AT&T forum representative mentioned she escalated it and give me daily updates after waiting so long for help or idea's on what to do). Please lmk what other info you need, sadly i cannot identify the Cable Box (Receiver), it has a Model number of C51-100 and only notable phrase in the front is "RVU". I assume C51-100 is the model but when comparing to pictures online i see a few similar while other designs look way different.