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Discussion in 'DIRECTV General Discussion' started by tetatdo, Jan 24, 2017.
Of anyone, you'd think that employee boxes would not be owned. They get free service, right?
For the most part, yes they do.
I activated my owned HR54 tonight that I received in the mail on Saturday. Called the 1-800-DIRECTV number, and said "access card department" at the voice prompt. I used this line twice in my last six calls to DirecTV- Both times it took me to a USA call center with CSR's who were fluent in the system and helpful. calls usually last 15-20 minutes. I will use this sentence in the future when calling in- Really good results. Interesting enough, I did not need a new access card- the CSR activated the equipment with the provided (used) access card (no purchases were on the card as I verified that first before calling).
When I did not say access card department with previous calls, I got routed to the call center in the Philippines every single time. Those calls were brutal....no help from those CSR's whatsoever, and the average call time was over 1 hour 15 minutes. And I suck at trying to understand different languages/accents.
Secondly, no mention of sending a recovery kit for my current HR44-700 IRD. I got it last January, 2016, and figured it would have to go back. Does not look like that is the case unless a box shows up at my front door in the next couple of days.
I was very happy with this CSR, and because of the pleasurable experience, I gave positive feedback on her behalf to her supervisor on the floor. This was the Mississippi call center according to her.........To Amber...Thanks a million!
that's good sign for people who are hate to lost a lot of recordings...
Bad news.....I found out they activated my owned HR54 as a 'Leased' HR54 when I tried to do my free PP 4K equipment upgrade. Sad thing is when I activated the owned HR54 a week ago, the CSR assured me it was activated as owned equipment. In the end, they re-upped a 2 year commitment without my knowledge and pushed my PP free upgrade from 12/2016 to 9/14/2018. Screwed. Access Card department even agreed that it should not be leased, and they could see that I never got transferred to the 3rd party indicating another 2 year commitment on the activated receiver. They indicated the whole activation process was a big mistake showing it as 'Leased".
3 days on the phone on and off getting transferred all over the place including Protection Plan Department, Access Card Department, Customer Retention Department, and now a newer department- AQ Department (Assistance Queue) made up of supervisors- they cannot even make the change. They had to send an email to another department to try and change the status of a leased receiver to an owned receiver. I was told this could take several days. So far, no luck on getting everything corrected.
Thanks AT&T. You really got this DirecTV thing locked down like never before. At this point, I will not be doing any upgrading to 4K or anything else until I can get this HR54 shown as owned and not leased. My wife is telling me to cancel DirecTV with all the trouble, even though we've been here so long. I guess this shows the Access Card Department does not have powers like they had in the past.
I have to say, it seems you should have been able to just get all this done with a leased machine and saved money to in this particular case. I have to believe that you could have negotiated a 4k proper upgrade for less than the cost you paid for the owned hr54.
I agree. Sometimes owned equipment is overrated especially if one is not going anywhere. I likely could have gotten the entire upgrade for free with a 2 year commitment. Hindsight is 20/20. In the end, the owned HR54 was about $100.
For me, the only logical reason for wanting an owned box vs a leased one is the ability to connect it and disconnect it to/from service without having to return it. I have a couple of "spare" bedrooms that I'd like to have DirecTV in when guests are staying there. I just don't want to have to pay for those receiver fees all year rather than just the few weeks a year that they are actually being used.
How do u get to chat line? That seems unavailable too.
If your account has been transitioned to ATT you will be directed to an ATT site each time you try to access a D* site. Yes, this sucks.