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Discussion in 'DIRECTV General Discussion' started by mailiang, Apr 9, 2019.
I go in there to make monthly payments on my phone app, don't like paper bills or autopay.
Don't pay the bills, my accountant (my wife) does and she likes autopay. I rarely used the D* site and haven't had any good experiences on the new site.
For me autopay is way to convenient and I find myself spending more than I should, monthly payments make me stick to reality.
I hear that. Not sure I know what reality is any more.
Mine changed to ATT last week after they notified me about two months ago that it was going to changeover. One strange thing is the listing of my equipment being different than the D* web site listing. They have my owned disconnected D12-700 listed as well as a disconnected leased HR24-100 and a Genie Mini listed instead of a HR54. I would have thought that they would have just imported the equipment file from D* so weird what they did. You cannot get the receiver model serial number and access card number that you could on the D* site it was convenient when you were talking with a CSR to have that info handy now you have to go check the receiver box - another negative improvement from the company that lies in its ads about its 5G service (nonexistent) in 99% of the country.
Auto pay with a Credit Card that gives you cash back. My CC gives me 2% back and this payment counts on that plan. I do this with my Electricity, DirecTV, Ooma phone, Cell phone. All of those send me an email telling me what my bill is and when the CC will be charged. If the natural gas and water companies would take them I would have them on there also.
D* customer since mid '90's. Finally notified by AT&T email yesterday that my account had been migrated. Logged into new AT&T site last night with my existing D* username and password. Site accepted my credentials, but was very sluggish when moving between the first 3-4 screens, but then the speed seemed to get better. Paid my bill without any problems. Didn't spend much time looking around the new site to compare it to the old site. Received my usual payment confirmation email (now from AT&T) about 1-2 minutes after making my online payment.
I don't how much all that cost you but for me it would be a extra $6 a month income, that's great as long as I don't get tempted to do the same with stuff that it's not essential.
It doesn't cost me, it Pays me.
I charge everything. I get back between $300 and $400 every year. It adds up.
Oh, ok got it.
FINALLY was able to log into my account. ID and password remains the same.
Mine were the same then I called ATT for something and had to change everything and had to set up security questions.
They migrated my account on 04/02 without telling me they were doing it, so my payment went to the wrong account number. Then 7 days later, I got an e-mail telling me that I'd missed my payment. I called them and had them transfer the money from the old account to the new account, and all was well. Then yesterday, I got an e-mail telling me that they were migrating my account. If only yesterday's e-mail had gone out at the end of March, none of the above would have happened. Gotta love it
Another example of AT&T proving not only can they turn gold into lead they can also screw up the Lord's Prayer during a Sunday sermon!
They migrated our account without any notifications to us either. Just went to log into the D* site and was met with a transition process to the ATT site. We are currently at our seasonal RV site in Florida and had our service address changed when we arrived months ago while still under the old system. I was hoping they wouldn't transition our account until we got back home in a couple weeks so we could change our service address back without any hassles but alas, the gods have forsaken me! LOL. So now, I expect a "spirited" discussion to get them to change our service address back to our home address without a truck roll or movers charges. Was already in the process of researching alternatives for use in our RV and just suspend our D* service while away going forward but depending on the outcome of our upcoming "discussions", if they refuse to change it back without a truck roll or fees, my days with D* for over 20 years may be shorter than originally planned.
Same as others, my account was migrated early April
Got an email this morning with a new last 4 of my account number that didn't match my old Directv
I chatted with an agent and they gave me the full account number
I went to add it to merge it, and it just locks up on the PW screen.
Agent kept reseting it, but every time I log in, it just shows my wireless.
She keeps saying to log out and log in with directv, but the login User names are the same....
Doesn't make any sense.
Nothing you can do but deal with it. Have patience.
I’m ok waiting, I’m just wondering will it just be merged/work on its own eventually? And if you’re on auto bill pay; will it keep charging your existing card ?
My account transitioned last week. It currently shows autopay is still setup with the payment method I had on the directv.com portal.
Three hours (total)...........two chat conversations and a 1 hour phone call I am finally able to see my account again.....with a whole new login. I guess I will take what I can get but I had that login as long as Directv has had an online presence almost.