Directv Accounts are being slowly transfered to AT&T's web site without any notification

Discussion in 'DIRECTV General Discussion' started by mailiang, Apr 9, 2019.

  1. Soccernut

    Soccernut AllStar

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    Jan 19, 2004
    I go in there to make monthly payments on my phone app, don't like paper bills or autopay.
     
  2. Rich

    Rich DBSTalk Club DBSTalk Club

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    2,153
    Feb 22, 2007
    Piscataway, NJ
    Don't pay the bills, my accountant (my wife) does and she likes autopay. I rarely used the D* site and haven't had any good experiences on the new site.

    Rich
     
  3. Soccernut

    Soccernut AllStar

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    Jan 19, 2004
    For me autopay is way to convenient and I find myself spending more than I should, monthly payments make me stick to reality.
     
  4. Rich

    Rich DBSTalk Club DBSTalk Club

    36,477
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    Feb 22, 2007
    Piscataway, NJ
    I hear that. Not sure I know what reality is any more.

    Rich
     
  5. DirectMan

    DirectMan AllStar

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    Jul 14, 2007
    Mine changed to ATT last week after they notified me about two months ago that it was going to changeover. One strange thing is the listing of my equipment being different than the D* web site listing. They have my owned disconnected D12-700 listed as well as a disconnected leased HR24-100 and a Genie Mini listed instead of a HR54. I would have thought that they would have just imported the equipment file from D* so weird what they did. You cannot get the receiver model serial number and access card number that you could on the D* site it was convenient when you were talking with a CSR to have that info handy now you have to go check the receiver box - another negative improvement from the company that lies in its ads about its 5G service (nonexistent) in 99% of the country.
     
  6. jimmie57

    jimmie57 Hall Of Fame

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    886
    Jun 26, 2010
    Texas City, TX
    Auto pay with a Credit Card that gives you cash back. My CC gives me 2% back and this payment counts on that plan. I do this with my Electricity, DirecTV, Ooma phone, Cell phone. All of those send me an email telling me what my bill is and when the CC will be charged. If the natural gas and water companies would take them I would have them on there also.
     
  7. 24Flames

    24Flames Legend

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    Aug 23, 2007
    D* customer since mid '90's. Finally notified by AT&T email yesterday that my account had been migrated. Logged into new AT&T site last night with my existing D* username and password. Site accepted my credentials, but was very sluggish when moving between the first 3-4 screens, but then the speed seemed to get better. Paid my bill without any problems. Didn't spend much time looking around the new site to compare it to the old site. Received my usual payment confirmation email (now from AT&T) about 1-2 minutes after making my online payment.
     
  8. Soccernut

    Soccernut AllStar

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    Jan 19, 2004
    I don't how much all that cost you but for me it would be a extra $6 a month income, that's great as long as I don't get tempted to do the same with stuff that it's not essential.
     
  9. jimmie57

    jimmie57 Hall Of Fame

    10,110
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    Jun 26, 2010
    Texas City, TX
    It doesn't cost me, it Pays me.
    I charge everything. I get back between $300 and $400 every year. It adds up.
     
    frogg likes this.
  10. Soccernut

    Soccernut AllStar

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    Jan 19, 2004
    Oh, ok got it.
     
  11. mailiang

    mailiang Legend

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    Jul 30, 2006
    Springsteen...
    FINALLY was able to log into my account. ID and password remains the same.:astonished:
     
  12. Rich

    Rich DBSTalk Club DBSTalk Club

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    Feb 22, 2007
    Piscataway, NJ
    Mine were the same then I called ATT for something and had to change everything and had to set up security questions.

    Rich
     
  13. TDK1044

    TDK1044 Godfather

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    Apr 8, 2010
    They migrated my account on 04/02 without telling me they were doing it, so my payment went to the wrong account number. Then 7 days later, I got an e-mail telling me that I'd missed my payment. I called them and had them transfer the money from the old account to the new account, and all was well. Then yesterday, I got an e-mail telling me that they were migrating my account. If only yesterday's e-mail had gone out at the end of March, none of the above would have happened. Gotta love it :):):)
     
  14. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

    10,988
    1,670
    May 17, 2010
    USA
    Another example of AT&T proving not only can they turn gold into lead they can also screw up the Lord's Prayer during a Sunday sermon!
     
    Rich likes this.
  15. grover517

    grover517 AllStar

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    143
    Sep 29, 2007
    They migrated our account without any notifications to us either. Just went to log into the D* site and was met with a transition process to the ATT site. We are currently at our seasonal RV site in Florida and had our service address changed when we arrived months ago while still under the old system. I was hoping they wouldn't transition our account until we got back home in a couple weeks so we could change our service address back without any hassles but alas, the gods have forsaken me! LOL. So now, I expect a "spirited" discussion to get them to change our service address back to our home address without a truck roll or movers charges. Was already in the process of researching alternatives for use in our RV and just suspend our D* service while away going forward but depending on the outcome of our upcoming "discussions", if they refuse to change it back without a truck roll or fees, my days with D* for over 20 years may be shorter than originally planned.
     
  16. StangGT909

    StangGT909 Legend

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    Mar 9, 2007
    Same as others, my account was migrated early April
    Got an email this morning with a new last 4 of my account number that didn't match my old Directv
    I chatted with an agent and they gave me the full account number
    I went to add it to merge it, and it just locks up on the PW screen.
    Agent kept reseting it, but every time I log in, it just shows my wireless.

    She keeps saying to log out and log in with directv, but the login User names are the same....

    Doesn't make any sense.

    Any advice?
     
  17. Rich

    Rich DBSTalk Club DBSTalk Club

    36,477
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    Feb 22, 2007
    Piscataway, NJ
    Nothing you can do but deal with it. Have patience.

    Rich
     
  18. StangGT909

    StangGT909 Legend

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    Mar 9, 2007
    I’m ok waiting, I’m just wondering will it just be merged/work on its own eventually? And if you’re on auto bill pay; will it keep charging your existing card ?
     
  19. espaeth

    espaeth AllStar

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    Oct 13, 2003
    My account transitioned last week. It currently shows autopay is still setup with the payment method I had on the directv.com portal.
     
  20. Xsabresx

    Xsabresx Icon

    1,082
    14
    Oct 8, 2007
    Three hours (total)...........two chat conversations and a 1 hour phone call I am finally able to see my account again.....with a whole new login. I guess I will take what I can get but I had that login as long as Directv has had an online presence almost.
     

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