DirecTV actively trying to lose customers?

First I don't know what ppv that is at all.

Second I'm guessing the first thing was yesterday in the morning? They had major guide data issues and it probably screwed everything up for you and all this is a result of a technical problem that lasted several hours.

And no they aren't actively trying to lose customers.

No idea why your package was changed. Bad luck with csr probably.

 

I have no idea what Blizzcon is, but I recall seeing something like that around channel 120 yesterday in the list of channels that were screwed up.

 

BlizzCon is an annual event which is a convention for video game fans which is produced by Blizzard Entertainment, which is a division of Activision Blizzard and is pretty their version of the E3 convention and the San Diego Comic Con

 

I believe there a few more channels That aren't in xtra but I can't recall for sure.

 

No, none of the equipment charges is included, nor the HD Extra Pack. so yes you will be paying more than you were. There are more channels, but whether there are any that you would watch, I don't know. You can go on line to the page where you change your package to compare. However your old Choice Xrtra Classic will no longer be listed. Best you can do is compare to the Extra which is pretty close to the old Choice Xrtra Classic and see if the new channels are worth the extra $6 or so.

FWIW, when I changed from the Choice Xrtra Classic to the Extra (Extra was $3 cheaper and had 10 more channels, and I only lost 2 that I never watched anyway) they said I had 30 days to switch back. Whether that is true or not I don't know.

 

It's weird that they would change your package. If your premier is that close in price I'd stick with that. To get your issue fixed ask to speak to tech support. They should be able to reinstate the old package pretty easily. With the expired package you're on a time limit.

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Based on my interactions with Directv since ATT took over they don't care about giving customers good service. Every call is a 15 minute boondoggle combination of hold and "waiting for the computer" just to remove showtime etc.

 

How many times have you removed showtime?

 

I called last week to see if Uverse internet had any discounts. They said I could upgrade to a higher line and I would get a discount. I said no thanks. Next thing I know, my DirectTV and Internet were put into combined billing. I didn't authorize them to do that. I did get a $5.00 discount for internet. However, my d* bill which gets charged to my card, on the 3rd and billing said it would be included in the next billing cycle in Dec. This billing cycle only shows internet. I can only imagine what my bill will look like when they add D* to my statement which will include November's bill.

Now every time I try to sign on to D* website, it takes me to att and I can't see any of my past D* statements.

If ony Dish would upgrade from HD lite to full HD, I would dump Direct tV in a heartbeat.

I wish there was a way I could check out VUE. It would be nice if Sony would add it to my BD player or Samsung to my Smart TV so I can check them out.

 

I too am questioning AT&T's customer service. I have wireless through them and have always had an excellent experience anytime I needed to talk to someone. So when it came time to sign up for a pay TV provider (I've been a cord cutter) I thought I would get Directv since I already have AT&T wireless. Called AT&T and placed my order for a Genie, genie mini, and the Xtra package. Everything went smoothly and got my install date set for next Friday.

Then I started reading on here about RVU and Directv Ready as they call it now. I noticed the TV that I was going to install the Mini on is RVU capable. So I called into Directv to talk to them and see what the price difference would be for RVU and if there was a difference for install. Of course the automated system kicked me over to AT&T. Of course AT&T had no idea what I was talking about and assured me that the only way I could have service on my 2nd TV was to add a Genie Mini client. There was no way to directly connect to the TV. They also informed me that if I wanted a wireless Genie Mini that that would be a free upgrade. Which I thought that was a 99 dollar upgrade? I called 3 different times thinking that maybe if I played CSR roulette I would get one that would know what they were talking about. Same answer all 3 times. No such thing as RVU or Directv Ready. So now I'm really nervous about signing up for Directv and wondering if I should cancel my order. How can they offer proper customer service when they don't even know the product they are trying to prodvide service for!? Is there any way to bypass the automated system and actually talk to someone at Directv instead of AT&T? I called the 1-800-531-5000 number.

 

As a new customer, aren't you getting the install for free?

Installing one of your TVs as an RVU or using the mini isn't that much of a difference (connection wise).

Many here recommend using the mini instead of the RVU; same interface as your other TV with the Genie and you only have to get updates from DIRECTV. If you have one TV using RVU, you have to wait for that manufacturer to make updates. Some here have stated that after a few years, those TV manufacturers aren't too keen on updating an older set -- they want you to buy a new TV.

The Mini and RVU will both cost you $7 per month for hooking up that second TV.

 

Is always best to leave the technical details to the tech. Not surprised that the sales team at ATT doesn't know anything about RVU.

But as mentioned above, you are better off with a DIRECTV client.


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Yes and that's what I figured as well. I'm just a very thorough (some would say anal) person. Wanted to make sure I completely research all options before I commit to anything. I was merely commenting as to my experience so far with customer service since the merger.

 

Well, even when the tech is there you don't have to commit. If you don't like the options given you cab just cancel on the spot without penalty.


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I've had more wrong/incorrect/inaccurate/false information from DIRECTV CSRs than correct information. It has been that way for years.

My only dealings with new combine AT&T/DIRECTV CSRs was OK. I can't attribute any of my bad experiences to AT&T. And I'd love to do that. I don't like them. We had their internet, land line and wireless. One-by-one their Customer Service 'skills' got us to the point to change providers and eliminate AT&T from our house.

And right now, I'm upset about NFL ST Short Cuts not available on TV and the termination of the GenieGo in favor of the MobileDVR. But again, were these AT&T decisions or DIRECTV?

 

Plans to kill GenieGo was on place before the acquisition of DIRECTV by AT&T


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Like I said, as much as I dislike AT&T and would love to blame them for some of the issues, I don't know if they are to blame. The GenieGo ending was announced to us in Nov/Dec 2015 time-frame, but there must have been development of MobileDVR long before that. And AT&T only took over in July 2015.

 

But WHY directv is not continuing support for those who have laptops to play your recorded programs "out of home" service? I can watch the programs on my smart phone, but I would like to have a bigger screen that is available on my laptop.