I ordered the BlizzCON 2016 PPV on 11/01/2016 (same as I do every year since they first started offering it. 11/01/2016 XXXXXXXXXXX BlizzCon 2016 HD Day1Day2-LIVE - Charge $39.99 $2.50 on Day 1, The first 45 minutes of the opening ceremony was only available in SD, the HD Channel (the channel I had the recording setup on), just showed the DirecTV logo for the first 45 minutes. SO I missed most of the opening ceremony. Today, Day 2, my receiver is prompting me to purchase the event, acting like I hadn't purchased it. So, for the first time in like 10 years, I have to call DirecTV (HUGE MISTAKE). The first CSR I talk to, says they can help, that they have activated the PPV and it would be no charge. I check my online account to make sure and find the following: 11/05/2016 XXXXXXXXXXX Phone Transaction Fee - Charge $5.00 $0.31 11/05/2016 XXXXXXXXXXX BlizzCon 2016 HD Day2 ONLY-LIV - Charge $39.99 $2.50 SO, I have to call in again, to get the charges that the first CSR said would not be made. They did reverse the charges: 11/05/2016 Phone Transaction Fee - Fee CR ($5.00) ($0.31) 11/05/2016 XXXXXXXXXXX BlizzCon 2016 HD Day2 ONLY-LIV - PPV CR ($39.99) ($2.50) BUT, they also changed my package (without my permission or knowledge): 11/05/2016 XXXXXXXXXXX Advanced Receiver-HD - Disconnect Adj ($5.33) ($0.33) 11/05/2016 XXXXXXXXXXX Advanced Receiver-HD - Charge $5.33 $0.33 11/05/2016 XXXXXXXXXXX DIRECTV HD EXTRA PACK - Disconnect Adj ($2.66) ($0.17) 11/05/2016 XXXXXXXXXXX HBO, STARZ!, SHOWTIME, & CINEMAX - Disconnect Adj ($28.79) ($1.80) 11/05/2016 XXXXXXXXXXX CHOICE XTRA CLASSIC - Disconnect Adj ($45.06) ($2.82) 11/05/2016 XXXXXXXXXXX Premium Customer - Charge $0.00 $0.00 11/05/2016 XXXXXXXXXXX PREMIER - Charge $77.33 $4.83 I called back in and asked to speak to someone higher up this time, because I have no intention of letting a first level CSR make changes to my account ever again. Stuck on hold for 30 minutes I gave up. I am very close to just cancelling my account, this is totally unacceptable. The CSR should not have charged me again for a PPV I have already paid for, and then charged me the $5 phone based PPV charge as well? The second CSR should not have been able to change my package without my knowledge or permission. How do I contact someone who is trustworthy at DirecTV?