So, did I miss something or has DirecTV support fallen to new LOW levels now? Like apparently many others, I awoke this morning to a seemingly dead DVR (HR20-100, the hard drive is whirring away, so it's got power); my HR20-700 is actually recording something. But, I picked up the phone and called DirecTV; "Our Customer Support Center is Closed, please call between 8am and..." and went on to say they still 'had staff' to do troubleshooting. Tried that, and the system still hung up on me. This is really so totally unacceptable, on so many levels. I guess those cable commercials that are on every other minute on local broadcast are true, that getting someone at a satellite company to even answer their phones is a somewhat proposition these days. With the number of folks reporting dead things this morning, I'll guess some pathetic programmer hosed the system but good. Maybe it's the same guy the royally screwed up Jobs iPhone4 thingy yesterday (not reported very much, but when the demo when off the rails, Steve exclaimed 'WTF how can I get a connection..?' and someone in the audience yelled 'Verizon!'. BIG laughs). Anyway, back to DirecTV. Not laughing this morning. Anyone care to comment on no 24x7 support? When did this happen? And oh, the HR20-700 (in the lv room) is actually hosed, stuck in recording mode.