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Directv cannot acctivate new sony rvu tv's

Discussion in 'DIRECTV Connected Home' started by brianuct, May 11, 2013.

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  1. dennisj00

    dennisj00 Hall Of Fame

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    And that external DECA needs a power supply!
     
  2. djhspawn

    djhspawn New Member

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    Where would that come from? I looked at this thing and there is no port to plug in power and when it was connected no lights ever came on.
     
  3. peds48

    peds48 Genius.

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  4. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    Unfortunately it's not possible to buy that coax pigtail separately.
     
  5. peds48

    peds48 Genius.

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    But perhaps DirecTV can drop ship one. no?

    Or if the TS sees a DirecTV truck he can ask for one
     
  6. dennisj00

    dennisj00 Hall Of Fame

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    CSRs need a note that the DECA for a TV network connection needs a power supply.
     
  7. peds48

    peds48 Genius.

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    in other words, it needs a Broadband DECA, NOT a DECA home adapter. I know it is the same thing, but the DECA BB comes with the PI in the box
     
  8. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    A kind installer could always take pity on him, yes.
     
  9. RAD

    RAD Well-Known Member

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    Dripping...
    If the DECA doesn't have a PI on it now is he seeing the Genie listed on his TV?


    Sent from my iPad using DBSTalk mobile app
     
  10. djhspawn

    djhspawn New Member

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    OK, so I went home and started from scratch.
    ,
    According to everything I am hearing from Sony (here is an article to support that) is that I should be able to connect this to the Genie via wireless. Due to the current hardware I have available to me I am not able to do a hardwired connection to the TV, but it is online. As you can see from this picture my TV does see the media server the Genie is putting on my network.

    [​IMG]

    I begin the process on the Genie and get a code.

    [​IMG].


    But when I go to the RVU option on my TV this is the first and only thing I see.
    [​IMG]






    Now, I want to also show the DECA dtv has sent me. I take it from reading this is not the correct one? (no lights come on when connected)
    [​IMG]
     
  11. RAD

    RAD Well-Known Member

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    If you're using a wireless connection that might be the problem. I know with my Samsung if I try to use RVU via its wireless I get a message saying it must be a wired connection to work and won't let me connect. Maybe the Sony just isn't issuing the error message correctly. I know the Sony web site says wireless but it just might be incorrect.
     
  12. RAD

    RAD Well-Known Member

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    Looking around the Sony site to get to RVU it says press HOME on the remote then select RVU, it looks like maybe you're trying to treat it as a regular DLNA video server which isn't how you need to connect. I know my Genie's show up on things like a PS3 as a media server you can't connect to it.
     
  13. HoTat2

    HoTat2 Hall Of Fame

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  14. djhspawn

    djhspawn New Member

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    I only showed that picture for reference to show that it is online with the Genie, I am pressing Home>RVU, after that I receive that error.
     
  15. djhspawn

    djhspawn New Member

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    Well, I have a service call (free since I have been through hell with support) tomorrow. I will talk to the installer,
     
  16. peds48

    peds48 Genius.

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    This tip is not to be dismissed. as RVU is only supported via hard wired connection.
     
  17. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    Look, I understand what Sony is saying. I'm telling you that I tried to do RVU on a Samsung TV and it was a major disaster. It just doesn't work. Maybe if you have the cleanest possible 5GHz connection with 40MHz channels (if your TV even supports this) but for regular wireless, I'm sorry it just doesn't work.
     
  18. Beerstalker

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  19. HoTat2

    HoTat2 Hall Of Fame

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    But as I informed the TS I don't think DIRECTV actually sends that kit out for some reason. I know the installers carry it nowadays as the new wired CCK option, but I've not known CS to ship them to customers.

    Perhaps I'm wrong though, and they do now.
     
  20. Rich

    Rich DBSTalk Club DBSTalk Club

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    It's not normal, I think the average monthly fee is ~ $100 or a bit less. Mine, without credits, is above $200.

    Rich
     

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