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Discussion in 'DIRECTV Connected Home' started by brianuct, May 11, 2013.
And that external DECA needs a power supply!
Where would that come from? I looked at this thing and there is no port to plug in power and when it was connected no lights ever came on.
the coax pigtail ends reads "to receiver/power" you need the PI on this picture
Unfortunately it's not possible to buy that coax pigtail separately.
But perhaps DirecTV can drop ship one. no?
Or if the TS sees a DirecTV truck he can ask for one
CSRs need a note that the DECA for a TV network connection needs a power supply.
in other words, it needs a Broadband DECA, NOT a DECA home adapter. I know it is the same thing, but the DECA BB comes with the PI in the box
A kind installer could always take pity on him, yes.
If the DECA doesn't have a PI on it now is he seeing the Genie listed on his TV?
Sent from my iPad using DBSTalk mobile app
OK, so I went home and started from scratch.
According to everything I am hearing from Sony (here is an article to support that) is that I should be able to connect this to the Genie via wireless. Due to the current hardware I have available to me I am not able to do a hardwired connection to the TV, but it is online. As you can see from this picture my TV does see the media server the Genie is putting on my network.
I begin the process on the Genie and get a code.
But when I go to the RVU option on my TV this is the first and only thing I see.
Now, I want to also show the DECA dtv has sent me. I take it from reading this is not the correct one? (no lights come on when connected)
If you're using a wireless connection that might be the problem. I know with my Samsung if I try to use RVU via its wireless I get a message saying it must be a wired connection to work and won't let me connect. Maybe the Sony just isn't issuing the error message correctly. I know the Sony web site says wireless but it just might be incorrect.
Looking around the Sony site to get to RVU it says press HOME on the remote then select RVU, it looks like maybe you're trying to treat it as a regular DLNA video server which isn't how you need to connect. I know my Genie's show up on things like a PS3 as a media server you can't connect to it.
That's a standard receiver DECA II module, but you need a power supply for it to operate in a stand alone hook-up;
Such as the kit here on e-bay;
I don't think DIRECTV will supply that kit though. The installers carry them for the wired CCK option, but DIRECTV does not distribute them to customers.
I only showed that picture for reference to show that it is online with the Genie, I am pressing Home>RVU, after that I receive that error.
Well, I have a service call (free since I have been through hell with support) tomorrow. I will talk to the installer,
This tip is not to be dismissed. as RVU is only supported via hard wired connection.
Look, I understand what Sony is saying. I'm telling you that I tried to do RVU on a Samsung TV and it was a major disaster. It just doesn't work. Maybe if you have the cleanest possible 5GHz connection with 40MHz channels (if your TV even supports this) but for regular wireless, I'm sorry it just doesn't work.
This is what they should have sent you.
As you can see it is the same DECA adapter you have, but this kit comes with a power supply to power it.
DirecTV sent you just the DECA adapter, that only works with a DirecTV HD receiver/HD-DVR that can supply power to the DECA adapter from its coax output.
But as I informed the TS I don't think DIRECTV actually sends that kit out for some reason. I know the installers carry it nowadays as the new wired CCK option, but I've not known CS to ship them to customers.
Perhaps I'm wrong though, and they do now.
It's not normal, I think the average monthly fee is ~ $100 or a bit less. Mine, without credits, is above $200.