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DirecTV - Can't even schedule repairs after the hurricane

Discussion in 'DIRECTV General Discussion' started by ben jammin, Sep 24, 2008.

  1. Mark Holtz

    Mark Holtz Day Sleeper DBSTalk Club

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    Mar 23, 2002
    Sacramento, CA
    When Sacramento had the extremely bad wind storms on January 4th, I had barely-usable signal afterwards. The tech who came out was from Las Vegas.

    Hmmm.... disaster recovery kit? Hmmmm.....
     
  2. philster20032003

    philster20032003 Cool Member

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    Jul 21, 2006
    I live in Northwest Houston and I've been trying to get DirecTV to come out and realign my dish as well since I had power restored. It did take 12 days to get my power restored but now that I'm over that hurdle it would be great to get my DirecTV service restored. I just keep getting the canned response, someone will eventually call me............................. eventually
     
  3. mystic7

    mystic7 Icon

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    Dec 9, 2007
    After Hurricane Wilma, when our electric finally came back on, I too noticed that I wasn't getting any signals. I waited a week for Directv to send someone out. Finally I got my ladder, went up to my dish, and after moving it literally 1/10 of an inch, I got my signals back. I then went around the neighborhood offering help to anyone else who needed it.

    If your dish is easily accessible, I suggest you set your menu to signal strength, and slowly move your dish either up or down until the signals start showing up again. Obviously have someone monitor the tv and let you know if the signal is getting stronger.
     
  4. JeffBowser

    JeffBowser blah blah blah

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    Dec 21, 2006
    "ben jammin" - take it from someone who has been through 6 hurricanes and countless storms of lesser nature - remove your reflector before the winds get too high, and you will have no need of a realignment afterwards. Afterwards, reattach the reflector, fire up your generator, and thumb your nose at those without foresight.
     
  5. harsh

    harsh Beware the Attack Basset

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    Jun 14, 2003
    Salem, OR
    Just make sure you scribe a line on the mast and sleeve so you know where the azimuth should be set.
     
  6. JeffBowser

    JeffBowser blah blah blah

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    Dec 21, 2006
    I didn't say remove the whole thing, just the reflector. I leave the mount and LNB's in place.

     
  7. lwilli201

    lwilli201 Hall Of Fame

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    Dec 22, 2006
    Missouri
    Just a few thoughts about having a sat dish in areas subject to high winds.

    1. The first thing is to have the dish placed in a place that it is easily accessible if at all possible.

    2. Get a permanent marker and mark all setting so that it is easy to see if the dish has moved and easier to realign.

    3. Study up on the fundamentals of aiming a dish. It is really not that hard. Most of the guys and gals here at DBSTalk can do it. If you have a problem, just ask.

    I'm sure there is more that can be done. Maybe some one with more knowledge could start a sticky about "Disaster Recovery: How to get back up and Running".
     
  8. philster20032003

    philster20032003 Cool Member

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    Jul 21, 2006
    Great idea on # 2 for those that can get to their dish. Suggestion # 3 is also good as I'm totally familiar with the aiming instructions and how to's.

    My situation is I'm disabled and I can't get on a roof or to my sat dish. If I could I would have done this all myself. I have to depend on other folks to assist sadly I must say. I do think I should have thought of # 2 and had a friend help me though darn it.

    After some careful browsing I found an idea about going to Craigs list to find someone to help, I did that and I have a person who is going to help me out. Now if I can talk DirecTV into giving me some credit I'll feel much better.
     
  9. rudeney

    rudeney Hall Of Fame

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    May 28, 2007
    Unless you have the PP, you shouldn’t get any credit from D*. The fact that they do free dish realignments and repairs after major storms is an act of goodwill. I do believe they should give people with the PP some priority over the free alignments.
     
  10. dingo05

    dingo05 Cool Member

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    Mar 25, 2008

    I live in the 249 & Louetta area. My HD channels were not coming in. I had a private company come out and re align my dish. $89. Directv reimbursed me the full amount.
     
  11. monetnj

    monetnj Legend

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    Sep 28, 2004
    D* gave me absolutely no trouble giving me a credit despite not having the PP. CSR said that since they would have to pay someone to come to my house anyway, this was a wash for them. Of course, I got a D* authorized dealer to come out. The dealer was actually the one who suggested I call D* for the credit since they were hearing that many customers were successful doing this. However, I think getting a credit for someone you found on Craigslist will be a much tougher argument.
     
  12. dingo05

    dingo05 Cool Member

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    Mar 25, 2008
    Agreed, I too got a D* Authorized dealer. That is why it cost $89. No trouble getting D* to credit me.
     
  13. Bill1938

    Bill1938 New Member

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    Jun 7, 2008

    I live in the same general area. Would you be so kind as to provide me with the name of the company that re-aligned your dish. I have tried to find a company that would do this (at D*'s suggestion), but haven't found one yet at a decent price. D* also told me that they would pay at least part of the fee because of the policy I have with them.

    Thanks
    ]
    Bill Sanders
    wsanders38@comcast.net
     
  14. rudeney

    rudeney Hall Of Fame

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    May 28, 2007
    I just wonder if these “paid” installers are being taken away from their schedule of “free” alignments. If so, I’d probably with try to fix the alignment myself or simply wait my turn. If the installers you guys are calling are actually not part of the street-by-street alignment crew, then go for it.
     
  15. BattleZone

    BattleZone Hall Of Fame

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    Nov 13, 2007
    Nope, doesn't matter. DirecTV will write off all the costs anyway, and would have to spend money to get your dish realigned regardless. If *anyone* can get your dish realigned for you, so that you can get your TV signal and therefore won't be trying to get "Time Without Service" credits or threaten to cancel (as many others are), they're happy to pay for it. "Authorized DirecTV dealer" means nothing to DirecTV when it comes to techs realigning your dish.
     
  16. monetnj

    monetnj Legend

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    Sep 28, 2004
    In my case, the guy who came to realign my dish came in from out of town to help out. The authorized dealer was using him for next day service and using their usual techs for the jobs being assigned to them be directv.
     
  17. David MacLeod

    David MacLeod New Member

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    Jan 29, 2008
    apoligize for spellig errors, spine/nerver meds are kicking me hard right now.
    I wonder what the policy is for those who dealt with the remnants of it. I did not get the actual storm, but the remnants caused 40-50 mph gusts up here last weekend. mine is slightly affected, 103c is now 80 insted of 94 (average) and I can fix it myself. just wondering if they realize how many people were affected by the remnants.
     
  18. philster20032003

    philster20032003 Cool Member

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    Jul 21, 2006
    Well I do have PP and I did not have any trouble at all to get the cost of the repair covered by DirecTV. I also got a nice credit for the non service I experienced so it was a win win. I never could get a call from DirecTV sub to fix the dish

    I always have been pro DTV, for along along time and its nice to get this level of support from DTV

    I know a few of my friends who have not gotten any level of support or help from Comcast. Before Comcast we had Time Warner and it was way way back that TWC drove me away and to DTV thank God
     

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