Just got off the phone with AT&T and found out when working out my pricing for the next year, that the rep I talked to in February, moved me from Total Choice (the old grandfathered package) to Choice without telling me. Now today's rep said she couldn't move me back. On top of that, the discounts they had promised me weren't on my bill (in fact my bill went up even higher.) So I just fired off a complaint to the FCC along with the chat transcripts. It gets old dealing with this company. This will be the 4th year in a row I have had to turn them into the FCC for false promises. After filing a complaint, I always get a call from ATT's president's office and they always give me what was originally promised. Why do they have to play these games?