Hi, I was forwarded to this website by a friend because I have an issue with Directv. Here's my story: I signed up for DirecTV in February of 2008 and was under a 24 month commitment. I then moved back to Roanoke (from Radford) at the end of July and set up the service to be moved. I added another receiver and was told that would put me under an 18 month commitment but would basically just take the place of the other commitment that at the point was at 18 months. I asked if they were unable to install the service what would happen and they said they would cancel the "mover's connection" and waive the shipping and handling charges of the additional receiver. Well the installer came and was unable to find a line of sight on the balcony of my apartment, which is the only place they could install it. He canceled the work order and told them it was because of a line of sight issue. I called Directv and told them of this and they said they would escalate the issue and would most likely have commitment/early cancellation fee waived because there was a line of sight issue. She said I would receive final word on the decision in about 10 bus. days, which I did not. I sent the receivers/remotes/smart cards back. A week or so later I got a call asking where the receivers were, FEDEX said they had been delivered. So I called Directv again to make sure and they said they had gotten them. I asked once more about the early cancellation fee because I hadn't heard anything about it but had gotten a final bill for $0.00. She said nothing was noted but that most likely it had been waived if I hadn't heard by now and had gotten a final bill asking for no money. Now over a month later I have gotten a letter expressing regret that I had to cancel and that they hope I would consider them again in the future...and oh by the way you owe us $378 for early cancellation. I called and explained what had happened and they said that it was a valid charge and that what had been escalated to be waived was an additional commitment for the "mover's connection" and the cancellation fee for that, which they said had been waived but that the original commitment and cancellation fee was still valid. I explained that I had been told nothing about a new commitment with the "mover's connection" and that two separate CSRs had told me that the "cancellation fee would be escalated and waived". No one had told me there were two separate commitments/cancellation fee, which to me is completely illogical and absurd. I talked to two different people (one was the supervisor I had asked for from the first girl who hung up on me), they were both rude and basically told me that the decision had been made, they couldn't help, and wanted no more to do with me or my questioning. I asked what the notes on the account said and they told me that there were no notes explaining two separate cancellation fees/commitments. The supervisor I spoke to told me that it was pointless to tell me what the notes said but I got her to eventually tell me. I got her to admit that no one had told me this on either call I made. She admitted that there were notes saying they told me that they were just escalating the issue of the "mover's connection" commitment/cancellation fee. She said she was sorry I was misinformed but that it didn't matter. I told her I was misinformed twice, she said too bad. But she said that it wouldn't matter and there wouldn't be any notes pertaining to that because "they have standard procedures that say they are supposed to tell the customer this". I told her that was all well and good but that having things you are supposed to tell the customer and actually telling the customer are two separate things. So basically the whole time she was trying to get me off the phone and both ladies told me the only thing I could do was write a letter to the billing dispute department, which for some reason can't be reached via telephone. Sorry for the long post but wanted to give all the details. My main question is how legal is this? First off can Directv legally extend my commitment without actually telling me? This question is kind of whatever because it was probably in some fine print on a bill or something. Although to hear the girl I talked to tell it, anytime you move or upgrade you extend your commitment, as she was trying to tell me that I was now under a three year commitment. I said that this didn't make any sense because new commitments are supposed to take over your prior commitments. With that logic, I could upgrade 3-4 different times over the course of 6 months and by then I would be under something like a 4-5 year commitment. Doesn't make any sense but it's par for the course I guess considering they basically told me I was under two separate contracts. Anyways, sorry to ramble. The real question is can they legally charge me an early cancellation fee when they can't provide the service at my new residence? I'm all for honoring a contract and would have liked to continue with Directv but they can't find a line of sight and therefore can't keep up their end of the contract. Their reasoning is that I signed up for it at one house and they were able to provide it there. So they're pretty much telling me that I can't move. I sent a letter to the billing dispute department detailing the problem and they wrote back with what seemed like a generic letter, basically telling me "tough luck, you're SOL". Directv took the money from me without authorization and I tried to get them to refund it but they wouldn't. I then disputed this with my bank (Bank of America), BoA gave me the money back and presumably got the money back from Directv since Directv sent me a new statement asking for the $378 and showing a credit card reversal. My dad has advised me since the beginning to not pay it and said I could dispute it later if it went to collections. Well I've now been getting calls (starting 11/10) from Allied Interstate since Monday say Directv is a client of theirs and asking for resolution on the bill...saying I can pay via credit, debit, or set up payments. They say they are giving me a chance before they will send me to collections, which is kind of silly since they are collections (although there is nothing on my credit report about a collections account). They basically tried to strong arm me into paying the bill by threatening me and saying "You should have paid your bills" and "Have fun trying to buy a car or house in the future" and I told them that I would have a big old party about it. I said I wasn't going to pay it because it's not a valid charge. Anyways, I've gotten a call a day since Monday. What can I do about this? I don't think it's technically gone to collections yet since it's not on my credit report. The charge is for "only" $378, if it goes to collections how much will it hurt my credit score and what not? How can I dispute this as I really don't see how they can legally charge me a cancellation fee when they couldn't provide the service? If I was to take them to small claims court would I have a legitimate shot at getting the charge/collections dropped? Could I go to a lawyer an get them to write a letter or something? Any help would be appreciated and sorry for the long post, but I wanted to get all of the info out there.