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DirecTV commercial insertion issues

Discussion in 'DIRECTV Programming' started by charlie460, Feb 14, 2013.

  1. charlie460

    charlie460 Godfather

    Sep 12, 2009
    Where should I direct problems about DirecTV commercial insertion to?

    It's not a huge deal, but it happens during the intermission reports of every Rangers game I've watched on MSGHD (634) this season. The last segment of the postgame is "joined in progress" following an inserted commercial.

    It never happens during actual gameplay.
  2. dvdmth

    dvdmth Icon

    Jul 24, 2008
    Denver, CO
    Sounds like an MSG issue to me. These ad inserts are triggered by a signal from the channel, letting the MSO know precisely when to put in their own ads. If the signal is not times properly, the inserted ad can either start too early or end too late.

    I remember years ago when Altitude had an issue with ad inserts. The issue came up when they had both a Nuggets game and an Avalanche game at the same time. They would send the ad insert signal on the wrong feed, causing the ad to run over top of one of the games while it was the other game that was in a commercial break. Happened for several games until they finally fixed the issue.

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