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directv complaints? you are not alone.. the whole state of Wisconsin...

Discussion in 'DIRECTV General Discussion' started by bjlc, Apr 17, 2009.

  1. David MacLeod

    David MacLeod New Member

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    just like trolls, fairies, and bigfoot :)
     
  2. Greg Alsobrook

    Greg Alsobrook Lifetime Achiever

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    Although I'm sure some of us believe that trolls, fairies, or bigfoot may exist, lets try moving a bit :backtotop
     
  3. hdtvfan0001

    hdtvfan0001 Well-Known Member

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    :lol: Great suggestion.
     
  4. wingrider01

    wingrider01 Hall Of Fame

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    Actually no - since they holod a larger share of the market they have more people tend to whine bitch and moan more at the drop of precieved slight by the company - it is called the gimmee, gimmee syndrome
     
  5. paulman182

    paulman182 Hall Of Fame

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    Which is why I feel free to post on the Dish forums when I have an idea or opinion about something, and think it is fine for Dish customers to post on the DirecTV side.

    I am a fan of satellite TV--I currently like DirecTV much better than Dish, but I am interested in both and try to follow what is happening with each of them. And sometimes I have opinions about each of them that I feel like sharing.

    I didn't realize so many people feel that this is somehow improper.
     
  6. raott

    raott Hall Of Fame

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    If you mean that unilaterally extending a customers contract by two years without telling them is "gimmee, gimmee syndrome", you are correct.
     
  7. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    From your description, it sounds like you ask questions and exchange ideas, which seems much different from the poster I was referring to. Few questions are ever asked, and negative statements are prominent.
    I'm all in favor of a "voice of reason" in a discussion to broaden the scope of a discussion, though it might help if it was "informed" too.
     
  8. Packersrule

    Packersrule AllStar

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    You should work for DirecTV. DirecTV doesn't know that problems can be tracked using trends. I really find DirecTV's response very funny. "have to look at each individual complaint to provide an explanation." :lol: I guess we shouldn't wait for any fixes.

    Other way to look at this- They have successfully passed Charter in complaints to the state. I can tell you that Charter works very hard to provide the worst service possible and DirecTV was able to pass them.

    I am happy with the quality of DirecTV programming and signal but they really need to improve their customer interaction. I won't recommend DirecTV to anyone because of the two year agreement.

    I now plan on calling at least twice whenever I talk with them. The last time I called was after I bought a new HD receiver and called to have it activated. I scheduled all 5 DVR for recording the NFL football games. I went and checked on them because I didn’t trust them and sure enough, I was getting a screen that I wasn’t authorized except on the new DVR.

    I would hope that DirecTV would take step to deal with the issues. They have the best product but just can’t get it all together.
     
  9. paulsown

    paulsown Legend

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    I hope that was meant as a joke.
     
  10. hdtvfan0001

    hdtvfan0001 Well-Known Member

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    Just wondering out loud how much more "new" discussion is left here....
     
  11. ATARI

    ATARI Hall Of Fame

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    +1
     
  12. raott

    raott Hall Of Fame

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    Translation: you want the thread locked. Shocker.
     
  13. LameLefty

    LameLefty I used to be a rocket scientist

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    Middle...
    No, I'm guessing the translation = "What else is there to discuss about the relative rate of complaints in Wisconsin" versus the thread turning into a bitch/whine/troll bait thread. :)

    Of course, I could be wrong.
     
  14. raott

    raott Hall Of Fame

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    So move on, or ignore the thead altogether.
     
  15. LameLefty

    LameLefty I used to be a rocket scientist

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    Middle...
    Um, no. Add something constructive, unique, or illustrative, or else prove my translation correct. :lol:
     
  16. hdtvfan0001

    hdtvfan0001 Well-Known Member

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    You are correct.
     
  17. harsh

    harsh Beware the Attack Basset

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    I've pointed out some errors in a couple of arguments and offered opinions on Ms. Smith's complaint and DIRECTV's response. Does one need to have been a DIRECTV subscriber for X years to be able to cite facts, do math or have an opinion?
     
  18. ehilbert1

    ehilbert1 Godfather

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    So instead of moving on and ignoring the thread you chose to stay and keep it going? I guess getting that post count up really matters. Your just as bad as the others that post what you don't like. Just ignore it and quit adding to their fire. Can someone give this guy an extra 2000 posts to help his count so he can ignore threads he "Supposedly" hates?
     
  19. Upstream

    Upstream Hall Of Fame

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    According to DirecTV's financial reports, at end of 2008, they had 17.6 MM subscribers in the US.

    According to Dish Network's financial reports, at the end of 2008, they had 13.7MM subscribers in the US.

    That means DirecTV has 56% of the satellite subscribers (or 29% more than Dish).

    In the State of Wisconsin, 73% of the consumer complaints to the AG regarding satellite service were against DirecTV. Another 24% were against Dish. That means that DirecTV received more than three times the number of complaints as Dish. The difference between DirecTV and Dish is statistically significant.

    According to the article, the majority of DirecTV complaints were regarding contract extensions. I think it is fairly clear to most posters here that DirecTV has a problem of (a) not correctly informing customers when contracts are extended, and (b) extending contracts automatically in the system (or through CSR error) when contracts should not be extended. So it should not be surprising that there are a lot of formal complaints regarding this.
     
  20. hdtvfan0001

    hdtvfan0001 Well-Known Member

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    Post counts have little to do with this conversation, and there clearly are different opinions on this topic. Nothing wrong with that at all - either way.

    However, what tends to happen in almost any "negative" or "complaint" thread of late is that there are a small select number of non-DirecTV customers who seize the opportunity to chime in on the topic, even when they have no stake in the matter personally whatsoever, but leverage the bantor to promote their own agenda of DirecTV-bashing.

    Logically, that also promotes folks to point out those agenda posts.

    This cycle happens over and over.

    Opinions are always welcome, however, they tend to be enhanced by people who actually subscribed to the service being discussed, especially since it actually tends to mean something to them directly.

    Since it takes 2 to tango, and the thread seems to be running out of anything new to include or present that hasn't been already covered (in some cases multiple times), a case could be made that things are nearing a logical conclusion anyway.
     

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