Just had the best CSR service! Just called to change programming and re-activate an R15 for my shop, nothing too spectacular right? Well, this CSR rocked, no BS, very helpful, friendly, and got me on my way feeling A ok! My biggest peeve are the long painful calls (my bank), making you regret calling....not this call, right to the point, all set up in a few minutes! Directv CSR's, keep up the good work!