Directv customer service is crap since AT&T

Discussion in 'DIRECTV General Discussion' started by mikegold, Nov 5, 2018.

  1. mikegold

    mikegold AllStar

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    May 14, 2002
    New Jersey
    Now the rep is telling me that the HR54 is also a Genie 2 just like the HS17 and I would have to change over to all Minis if I replace my HR44 with the 54.


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  2. b4pjoe

    b4pjoe New Member

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    Nov 19, 2010
    Keep playing CSR roulette. Eventually you will stumble across someone that knows what they are doing. When I first tried to upgrade to 4K they insisted there was no such thing as an RVU app in Smart TVs.
     
  3. mikegold

    mikegold AllStar

    87
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    May 14, 2002
    New Jersey
    I’m losing the will to go on


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  4. b4pjoe

    b4pjoe New Member

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    Nov 19, 2010
    I hear that. Talking to them on the phone ranks right up with running your genitals through a meat grinder.
     
  5. slovell

    slovell New Member

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    Nov 22, 2011
    Chesnee, SC
    I had a service call a couple of weeks ago because my color got all weird for several days. The tech shows up a half hour late, walks in, glances at my tv, shrugs and says there's nothing he can do, turns around and tries to leave after about two minutes. Naah, that's not happening. I finally talked him into at least checking my system and he found a bad LNB and a bad ground cable. He sulked the whole time he was fixing it.
     
  6. bmetelsky

    bmetelsky Cool Member

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    Feb 28, 2009
    I had an installation scheduled for 10/6/18 between 8a-12noon, and all went well. Got a text prior to the appointment to confirm the installer was on the way. He arrived within the designated time frame and installed my service. No problems at all. I've had to talk to AT&T twice since then and had no problem getting through and addressing my questions. Just wanted to share a positive experience.
     
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  7. Rich

    Rich DBSTalk Club DBSTalk Club

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    Piscataway, NJ
    I had no problems with the ATT number the first few times I called. Then that went swiftly downhill and got as bad as it was before the merger. I hope it gets better.

    Rich
     
  8. ericknolls

    ericknolls Member

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    Aug 18, 2013
    New York,...
    I know this is supposed to be about bashing bad Customer Service. I just want to thank CSR's for all they do for some of the undeserving people of free upgrades and credits. You know the ones that feel entitled to these freebies and do not deserve them. I also want to thank them for helping us establish service, order our equipment, accept our payments, put up with our crap and set up our service calls. Without your service we wouldn't have all this stuff people cry about you won't give them. I know I am no saint and haved pull my hair out of my head like that ugly face with long hair at the end of my frustration pencil. Mind you - what little hair I have left! I may have blown a gasket a time or two like Trump! Any way - Could one of you nice Rep's let DIRECTV know that Cheddar TV has no audio in the Eastern Arc. I meant up on the East Coast. Thank You!

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  9. raott

    raott Hall Of Fame

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    LOL.....I hope, to be consistent, that you pay full price for cars at your dealership. There is zero....and I mean zero...difference.

     
  10. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    I won't speak for Eric, but I don't haggle. If a dealer wants to add thousands of dollars to their prices just so they can "give a discount" to special customers I'll look elsewhere.

    Fortunately for cars we have good comparison tools such as KBB and NADA to let consumers know what price is reasonable in their area. That is where I start my conversation. If the dealer posts a price that is in range with KBB and NADA I'll probably end up on their lot looking at their selection. And when it comes to my trade in I'll also rely on outside experts. I had a dealer that offered me half of what my trade was worth. If he was closer to KBB/NADA I might have taken the price - but half was too far away. I ended up getting the full KBB/NADA value on my trade, paying the KBB/NADA price for the new vehicle and neither I nor the dealership went broke.

    When I see a company give $50-$60 per month discounts my first thought goes to just how overpriced their service must be. Obviously AT&T|DIRECTV is not giving $50 to all ~20 million of their customers. I can see where customers getting less of a discount would be offended. Just like I am offended by a car dealership offering deep discounts after padding their prices enough that they are not going broke.
     
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  11. BrendanJ

    BrendanJ New Member

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    Dec 22, 2018
    I wonder if you received the same APR as everyone else who financed a car that day.
     
  12. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    Of course I did ... I financed through my own credit union. (I don't do "buy here, pay here" - other than paying off the dealer when purchasing the vehicle.)
     
  13. BrendanJ

    BrendanJ New Member

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    Dec 22, 2018
    Small world, many consumers buying cars, using the same bank, and receiving the same APR. Almost like your whole vehicle analogy holds little water.
     
  14. raott

    raott Hall Of Fame

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    Fair enough.....but my overall point was that the relationship with Directv is nothing more than an "arms length" business transaction between a customer and a business. Negotiating discounts is nothing more than part of that business relationship. Directv is free to say "no" and the customer is free to walk. I wonder if Eric has an issue with Directv or AT&T negotiating with their program and equipment suppliers for a lower price....or if he considers that being entitled and an attempt to get something not deserved.

     
  15. jimmie57

    jimmie57 Hall Of Fame

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    Texas City, TX
    I always haggle for price of a new car.
    When I bought my last car, Kia Forte, I tried the local dealer. I told him about rebates and special offers listed on the manufacturers website. He just shrugged his shoulders and said he knew nothing about them.
    The next place I tried knew about them and was happy to check to see if I qualified for any or all of them.
    She also told me to Finance with them at 1.9% and I would get an additional $1,500 dollars off. I did, I paid half down, financed the other half for 3 years, made payment for 1 year and then paid it off. I paid $200 interest to save $1,500.
    All total I got the very same car, color, extras for $3,500 less than the first place.
    To me, that is the easiest way I know to save money.
    All of them have the MSRP and they have hidden rebates, etc. in the cost they show to you. It is not their true cost.

    When you are trading, it is about the car you have and what the used car manager thinks of it. Big differences in that number.
     

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