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Directv customer service is crap since AT&T

Discussion in 'DIRECTV General Discussion' started by mikegold, Nov 5, 2018.

  1. mikegold

    mikegold AllStar

    74
    0
    May 14, 2002
    New Jersey
    Now the rep is telling me that the HR54 is also a Genie 2 just like the HS17 and I would have to change over to all Minis if I replace my HR44 with the 54.


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  2. b4pjoe

    b4pjoe New Member

    175
    18
    Nov 19, 2010
    Keep playing CSR roulette. Eventually you will stumble across someone that knows what they are doing. When I first tried to upgrade to 4K they insisted there was no such thing as an RVU app in Smart TVs.
     
  3. mikegold

    mikegold AllStar

    74
    0
    May 14, 2002
    New Jersey
    I’m losing the will to go on


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  4. b4pjoe

    b4pjoe New Member

    175
    18
    Nov 19, 2010
    I hear that. Talking to them on the phone ranks right up with running your genitals through a meat grinder.
     
  5. slovell

    slovell New Member

    29
    5
    Nov 22, 2011
    I had a service call a couple of weeks ago because my color got all weird for several days. The tech shows up a half hour late, walks in, glances at my tv, shrugs and says there's nothing he can do, turns around and tries to leave after about two minutes. Naah, that's not happening. I finally talked him into at least checking my system and he found a bad LNB and a bad ground cable. He sulked the whole time he was fixing it.
     
  6. bmetelsky

    bmetelsky Cool Member

    228
    22
    Feb 28, 2009
    I had an installation scheduled for 10/6/18 between 8a-12noon, and all went well. Got a text prior to the appointment to confirm the installer was on the way. He arrived within the designated time frame and installed my service. No problems at all. I've had to talk to AT&T twice since then and had no problem getting through and addressing my questions. Just wanted to share a positive experience.
     
    sangs and jimmie57 like this.
  7. Rich

    Rich DBSTalk Club DBSTalk Club

    31,578
    1,015
    Feb 22, 2007
    Piscataway, NJ
    I had no problems with the ATT number the first few times I called. Then that went swiftly downhill and got as bad as it was before the merger. I hope it gets better.

    Rich
     

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