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Directv denies problems with receivers

Discussion in 'DIRECTV General Discussion' started by alc965, Apr 6, 2012.

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  1. sunking

    sunking Godfather

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    Seriously, if a watch dog timer that tests to see if you've used the remote in 2 hours and turns off the hdmi output is the cause of these troubles then things are worse than our worst fears as far as the software is concerned.
     
  2. Rich

    Rich DBSTalk Club DBSTalk Club

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    I've always wondered about that. When you get a question asking you how you can prove your problems exist are you supposed to invite the poster to come to your home and see for himself/herself that the issues you post about actually exist and are not products of our imagination?

    That's the reason I'm here too.

    Rich
     
  3. sunking

    sunking Godfather

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    Not true, the point of this thread is that it appears that Directv is in fact denying it, at least to the public. I understand how these things go in the corporate world, never admit anything to the public, deny things aren't perfect as we work on it in the background, fix it and pretend it never happened.

    Still doesn't mean I have to like it though. When my kids do this they get punished, Directv just gets another months bill from me.
     
  4. Rich

    Rich DBSTalk Club DBSTalk Club

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    Most of us know that some folks aspire to a job with D* and we know that some folks have gotten those jobs. More power to them.

    Rich
     
  5. Rich

    Rich DBSTalk Club DBSTalk Club

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    They are more prevalent on the D* website's forum. I find it hard to believe that all my HRs suffer from the same problems caused by the HD GUI and some members continue to think this isn't a wide spread condition. The next thing I expect is someone asking me to post my sat signal strengths as if that would have something to do with the problems caused by the HD GUI.

    Rich
     
  6. Rich

    Rich DBSTalk Club DBSTalk Club

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    Can't blame poor writing on age. That's ridiculous. I think.

    Rich
     
  7. Richierich

    Richierich Hall Of Fame

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    I have over 180 Episodes of Diners, Driveins and Dives so I guess I am in the same Category as Rich, I Am Insane and I Love It!!! :lol:

    I need to do some Maintenance today on my Playlist.
     
  8. Richierich

    Richierich Hall Of Fame

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    Have you tried Hitting the Guide Button, then Entering the Channel Number (which will then work Fast and I don't know why it does but it does work as it should, Fast) and then Hit the Enter Button.

    I know it is a Workaround until Directv Fixed this Problem but it works for me on my HR23-700s.

    Or you can Hit the Info Button, Enter your Channel Number and then Exit the Banner.
     
  9. Rich

    Rich DBSTalk Club DBSTalk Club

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    I think if we all would stop complaining about "slowness" and were less vague about our problems this would be easier to work thru.

    What exactly do you mean by "slowness"? I've been very specific about the problems I'm having and I've stated the problems I'm having are due to the new HD GUI. I expected this to happen. I also expect it to be fixed ASAP. That doesn't mean tomorrow, it means as soon as possible, possible being the important word. I can live with my problems, they're not earth-shattering.

    Rich
     
  10. Rich

    Rich DBSTalk Club DBSTalk Club

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    Good post. We can get right to the heart of an issue, but the general public has no idea what's going on. What some people don't seem to be able to grasp is how QC works.

    Let's take beer bottles as an example. 12 ounce nonreturnable beer bottles are not inspected bottle by bottle. An inspector goes to a pallet full of boxed or wrapped beer bottles and selects a certain number of bottles and inspects those bottles. If a certain number of those bottles have defects the whole pallet and perhaps the whole run of those bottles will be rejected.

    The percentage of bottles inspected is not close to 15%. I keep seeing that number batted around and it's pretty high, I think.

    Rich
     
  11. augisdad

    augisdad AllStar

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    I too experienced the slowness issue with my HR20-100. One day I was down to 1% free due to a marathon that attempted to record. After that happened, the HDGUI was not even displaying colors, or showing lines between listings as it would wait 15-30 secs before transitioning to the next menu. I will have to say however, that I have not had the slow response after having the HR20-100 moved to the SDtv in the bedroom and getting HMC installed with the HR34.

    I am compiling a list of HR34 issues, (but that will go in another topic).
     
  12. Rich

    Rich DBSTalk Club DBSTalk Club

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    It's not normal for that to happen. I've never had that problem, when I punch in a channel number it always works unless I fumble the input myself. What you've got is a slow series 21 receiver that was slow to begin with and will always be slower than the 20-700s and much slower than the 24s.

    Why don't you get a 24? There's your "new, faster, slicker" upgrade.

    Rich
     
  13. Hoosier205

    Hoosier205 Active Member

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    Again, you are saying that the problems are in fact caused by the HDGUI. The problems being discussed existed for many people here prior to the HDGUI making an appearance. Aside from the timing, what proof do you have that the cause is the HDGUI? If you do have proof...it may help folks identify a solution.
     
  14. Rich

    Rich DBSTalk Club DBSTalk Club

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    I had that happen on a 24-500. Thought I'd have to get another one. Then I sat back and considered my options. I ended up flushing the Guide data by rebooting twice in less than a half hour and the 500 has been running normally ever since. Try that.

    Rich
     
  15. Rich

    Rich DBSTalk Club DBSTalk Club

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    His point was the proper spelling is "etc." I'm sure most of us understood what you meant, but the mistake was yours.

    Rich
     
  16. Richierich

    Richierich Hall Of Fame

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    Yes ETC is the Abbreviation for Et Cetera and you Spelled it ECT. Spellcheck would help in this case. :lol:
     
  17. Rich

    Rich DBSTalk Club DBSTalk Club

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    You're actually asking that question again. Amazing.

    To repeat myself: I see no slowness in the ordinary usage of the DVRs, never did. But, after the HD GUI NR downloads, almost anything I do that involves the HD GUI has slowed drastically. On all twelve of my HRs. I see it to a lesser degree on my 24s than I do on my 20-700s, but the 24s have always been a tad quicker than my 20-700s.

    I realize many people have issues I don't have, but I think I've just got a collection of HRs that are better than most folks have. Again, the 21 series HRs are slow, the slowest to respond to commands. That's a fact that not many people are gonna argue about.

    This thread is about D*'s CSRs denying that people are having real issues with their HRs. You've been proving that.

    Rich
     
  18. pfp

    pfp Whatever

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    Perhaps some will call me a liar but I also have issues with slow HD DVR's. I won't go so far as to claim this is due to the HD GUI but it did start around that time. I also had an HR20 replaced by a HR21 (separate issue) and the HR21 is DEFINITELY much worse. Tried clearing the nvram a couple days ago and this has helped.
     
  19. Hoosier205

    Hoosier205 Active Member

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    So it is based on assumption and no proof of any kind. I just want us to all be clear on that when you continue to claim that it IS the HDGUI causing the issue. Never mind that the very same issues existed prior to the HDGUI...
     
  20. MikeW

    MikeW Hall Of Fame

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    While it didn't work for Rich, it worked for me. Just providing another option...
     
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