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Directv denies problems with receivers

Discussion in 'DIRECTV General Discussion' started by alc965, Apr 6, 2012.

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  1. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

    Jan 24, 2007
    That's enough about polls. Discuss DIRECTV'S receiver policies or don't post.


  2. Hoosier205

    Hoosier205 Active Member

    Sep 3, 2007
    HD channels?
  3. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

    Jan 24, 2007
    Sorry I meant DIRECTV's receiver policies. I fixed the original post.


  4. luckydob

    luckydob Godfather

    Oct 1, 2006
    I have exactly 1 receiver. HR20-100. It flat out sucks since the hd gui release. So much for the power user causing these problems. :). They should fix what is going on or at least start upgrading those of us that have had the HR20-100 since the beginning...without cost or two year extension added.
  5. RACJ2

    RACJ2 Hall Of Fame

    Aug 2, 2008
    If they can't fix the issue, I agree that they should replace old receivers with HR24's. I''m just glad my HR22 is working so good. I got tired about hearing from about how great the HR20's were and that the HR22's were junk. This isn't aimed at you, but those who bragged about the HR20's. Who has the worst receivers now? ;)
  6. mreposter

    mreposter Hall Of Fame

    Jul 29, 2006
    My HR23 is a little more sluggish since the HDGUI release, especially the first release. It's mainly a problem when it's been inactive for a couple hours that its slow/unresponsive to the remote, but it gets back on track after a few minutes.

    But if I was experiencing problems on the scale described here I'd be on the horn with Directv demanding or fix or canceling service. Why stick with a service if it's nearly unusable?
  7. Podkayne

    Podkayne Legend

    Nov 1, 2007
    I've been with them since Sept. 1994, and past history gives them benefit of the doubt. They've screwed things up before (remember Club 771? I was a charter member...) and have always managed to get them fixed. My HR 20-100 has been brought to its knees since 2/9/12 when they downloaded the redoubtable 0x59e NR, but workarounds for the awful slowness exist. Direct channel entry is facilitated by pressing the INFO - channel # - EXIT sequence. The blue-button miniguide helps a lot here, too. A weekly clearing of the NV RAM and guide helps some. I'm giving them till the end of April at least before I consider going to another provider. I figure if they can't fix it in 90 days or so then it won't get fixed...
  8. 242424

    242424 AllStar

    Mar 22, 2012
    Same setup I have and mine sucks too.
  9. bakerfall

    bakerfall Godfather

    Aug 23, 2006
    I have three HR24's which are all fast with the HDUI. I also have an HR22, which has always sucked and continues to. However, my HR20 which always performed well, has become an absolute dog with the HDUI. I agree that there has been a noticeable slow down with the new GUI on that box.
  10. scottchez

    scottchez Icon

    Feb 4, 2003
    THis helps me a lot, still slower than a Cable or Dish DVR, night and day difference better though, I can live with it

    1) did the nvram reset
    2) set power save to off , so its always on
    3) turn sound beeps off (those beeps when you cant do something)
    4) cleaned up HD, 50% free
    5) new remote Bats
    6) weekly pull the power cord so it all boots
  11. CCarncross

    CCarncross Hall Of Fame

    Jul 19, 2005
    Instead of 6, try doing a weekly menu restart instead...
  12. Richierich

    Richierich Hall Of Fame

    Jan 10, 2008

    Pulling the Power Cord on a DVR and it's Hard Drive is one of the worst things you can do to a Hard Drive. If you want to Prolong the life of your DVR and it's Hard Drive do a Menu Reset which will provide a "Graceful Shutdown" of the Hard Drive which is Easier on the Hard Drive than pulling the Power Plug.
  13. John Strk

    John Strk Legend

    Oct 16, 2009
    I'm in the same situation and completely agree. I want the HR24 or a fix to this issue. Since the gui release my HR20-100 is SLOW, reboots on power up (often) and some times won't even turn on unless I reboot it. I'm getting sick of this. I'm not opposed to a 2 year extension but I want a reliable HD DVR!!!
  14. rainydave

    rainydave AllStar

    May 28, 2006
    I've been trying to ride out this new release to allow DirecTV the time to fix the issue(s), but it's getting a bit annoying. I have a HR21-100 & HR21-700. Both have spells of being incredibly slow through the menus, guide, etc. The HR21-700 has occasionally exhibited freezing during playback.

    I'm in hopes that DirecTV is working on a software patch to correct this glitches. I just wish they'd give us a sign that they understand the issues and are working on them.
  15. GBFAN

    GBFAN Godfather

    Nov 13, 2006
    I would just have to ask why there was a need for a "HD GUI". It really doesn't do anything for me.
  16. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

    Jan 24, 2007
    It has been a much asked for feature. It's been on the Wish List for a long time.

    It's not gonna be everyone's cup of tea but apparently most people want this feature.

  17. Mike Greer

    Mike Greer Hall Of Fame

    Jan 20, 2004
    Salt Lake...
    I'd like an HD GUI but was always afraid of what it would to the already underpowered DVRs. What bothers me is many people are have more problems than they already were (I realize it's not everyone) but for what? The biggest change I see is the introduction of more problems... The HD GUI does look better but the extra resolution only improved the look - didn't take advantage of the extra screen real estate and took away DVR controls with PIG and the ability to use all the outputs simultaneously.

    Just not worth the extra troubles to me - if they were going to do an HDGUI they should have done it. More crisp text and a different color scheme are just not worth it to me.

    Maybe they have bigger plans but I gotta tell ya, that worries me!
  18. raott

    raott Hall Of Fame

    Nov 23, 2005
    I'd bet most people would be assuming it would work correctly rather than the mess we were given.
  19. RACJ2

    RACJ2 Hall Of Fame

    Aug 2, 2008
    I'm sure they migrated to HD GUI to remain competitive and for marketing purposes. Also, keeping them looking fresh might prevent current subscribers from jumping ship after seeing a friends FiOS/Uverse/Dish/Cable HD GUI.
  20. mnassour

    mnassour Icon

    Apr 23, 2002
    Well the mess caused by the HDGUI came within ten minutes of us taking our $95/month to Dish, a move stopped only by a quick thinking tech who offered brand new, speedier, equipment compared to our elderly HR20s.

    Fine job, DirecTV. Again. :nono:
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