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Directv denies problems with receivers

Discussion in 'DIRECTV General Discussion' started by alc965, Apr 6, 2012.

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  1. lparsons21

    lparsons21 Hall Of Fame

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    I think that most expected the HDGUI to be an improvement in performance since that was one of the 'benefits' we kept reading about here. But that didn't happen.

    And some of us were hoping that the guide would go to 3 hours instead of the current 1.5 hours. That didn't happen either.

    What we got, or let me say what us HR24 guys got, was a slower speed of operation, remote response issues we didn't have before the HDGUI, and essentially the old SDGUI in new clothes with no real benefit.

    HDGUI, SDGUI, text list - I don't care as long as it works quickly and pays attention to the remote.

    I've said before that I would trade every single TVApp, Pandora and YouTube for a proper operating HR. Time spent making those very trivial things work could have been much better spent on getting the HDGUI right to begin with!
     
  2. harsh

    harsh Beware the Attack Basset

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    Because an expanded guide (up to 3 hours) was often mentioned as a likely win when people said they were excited about an updated GUI.

    More channels and hours-per-screen is prominent the User Interface Wish List (listed at the top). A little down the list is a text-only listing; presumably to allow for more data.
     
  3. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    I feel I must rebut.

    First of all you do not speak for all HR24 guys. I have three that are as fast as ever. I don't know why that is. All that I am saying is that it is not a universal issue so long as it does not affect everyone.

    The same goes with remote response. This is not a universal issue.

    More importantly I'll say this again, that TVApps, Pandora, etc. have nothing to do with the core function of the system. Removing them would not speed things up and developing them did not slow things down. Think of them like programs on your computer. If you don't ever run them, they have no effect on your system at all.

    I also disagree with the characterization of the HDUI as the same as the SDUI. I, among others, wished for more time in the guide. But overall I like what I see and I think that the primary improvements: My DIRECTV and You Might Like, while unappreciated here, will be a huge success for the millions of DIRECTV customers who just want to watch TV.
     
  4. lparsons21

    lparsons21 Hall Of Fame

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    Thanks for the rebuttal. I like good conversation and other viewpoints. And the crux of these issues is the inconsistencies! Why do my 3 HR24s perform as poorly as they do while yours seem to not suffer from that? My install is as simple as can be with all new wiring, LNB and new boxes. We should be seeing the same thing.

    And you're right I don't speak for all HR24 users, but my opinions are shared by quite a few and the numbers seem to be growing. Not to mention the shrillness of the posts getting louder.

    As to the remote response. Yes, not all are suffering from it. But it is becoming a very much commented issue more and more every day. Not that it is a new issue, it has existed for many years, but it does seem to be growing.

    I agree, the TVapps and others don't affect the performance, nor was that my point. The point is that you only have a certain number of programmers and their time could have been much better spent on making the HDGUI work properly and only then, adding in trivial stuff.

    As to the My Directv and You Might Like, in conversations with friends and family that have D*, not one has ever mentioned either one. I've even brought them up in conversations and they didn't know what I was talking about. They are all just watching TV, no techies in the crowd. I have looked at both and found them to be nothing of great interest, and just like the other trivial stuff, I'd trade them for some speed and remote response.
     
  5. AlanSaysYo

    AlanSaysYo Legend

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    Be careful there... have you seen the Xfinity box interface? YEOW. I don't think it's changed in 10 years, at least not on the boxes I've seen. There's plain looking, and then there's just downright ugly.
     
  6. mreposter

    mreposter Hall Of Fame

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    Two rebuttals:

    1. If the developers that wrote these applications had instead been used to work on the core code base would some of these issues been eliminated?

    2. Stating that merely having an app on a box has no affect on the operation of the base system may not be correct. If these apps require additional libraries, APIs, or other extensions to the OS, then they could have a direct and immediate impact even if the apps themselves are never launched.

    The HDGUI was in beta test for some time, so I'm a bit surprised more of these issues weren't discovered. But often when a deployment goes from a small group to millions you often find things you weren't expecting. I just hope Directv didn't push this out knowing it would cause issues for so many users.
     
  7. Ruhnie

    Ruhnie Mentor

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    Wow I thought I was losing my mind until I saw this thread! I had noticed since the new GUI update that my receivers were insanely slow. I have a good 10s delay on just about any remote command on my DVRs, even just trying to pull up the damn guide. This is pretty maddening. I have tried to read through some of this thread but it is pretty big...what are we to do to try and resolve this at this point? Are we hopeful that there is a software resolution coming? Otherwise, is DISH the best alternative these days? I don't think I can take dealing with these issues any longer.
     
  8. Rich

    Rich DBSTalk Club DBSTalk Club

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    If it helps, I have eight 20-700s that all work as they should (discounting the problems with the new GUI) and are all over five years old. Can't say anything about the plain receivers, but the HR24s seem to be as well made as the 20-700s. I'd expect years of service from the 24-500s now that they have them stabilized.

    Rich
     
  9. Rich

    Rich DBSTalk Club DBSTalk Club

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    Swapping out a DVR because of GUI issues isn't gonna help. I have no doubt that the GUI will be fixed.

    Rich
     
  10. Rich

    Rich DBSTalk Club DBSTalk Club

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    Patience and clarity are needed. Yes, they pushed the GUI out before it was ready, but D* has done that before (should we not have learned from the DLB NR?) and fixed the issues.

    Clarity? Look at how many posters have complained about the "slowness" of their HRs since the GUI NR. What slowness exactly? I see problems when using the new GUI and I see the same thing on my 21-200 (yeah, it's slow, but it works and makes my granddaughter happy), my eight 20-700s and my three 24s. Aside from the issues with the GUI, I don't see any slowness on my HRs when using trick play or any other commands. I've never had a problem with putting in channel numbers unless I cause those problems myself.

    Instead of saying, "My HRs are slow", a detailed description would be of more value.

    Rich
     
  11. RACJ2

    RACJ2 Hall Of Fame

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    My HR22 is working better then ever with the latest HD GUI update, so from my perspective the NR fixed the issues that I've been having for years. And I believe Ruhnie described what slowness meant in his particular situation.
     
  12. Rich

    Rich DBSTalk Club DBSTalk Club

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    My 22-100, brand new replacement, worked extremely well...for a week. Wish you better luck, I do.

    He did to an extent, but I wasn't referring to posts such as his, just the general "my HRs are slow" or "my HRs don't work right" statements. Statements such as these are difficult to understand and really have little value.

    Rich
     
  13. RACJ2

    RACJ2 Hall Of Fame

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    Fortunately, its been working well since I received the update on 2/9. So I've already had better luck then you did. As I mentioned, back in the day when you had an HR22 and they were on the SD GUI, my HR22 was hit or miss on how it was going to perform that day. It's never been as bad as what is happening now though. The main issue was trying to enter a channel number. Had to use the mini schedule or info button first or it else it was like Russian roulette.
     
  14. yahtzee123

    yahtzee123 New Member

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    First off, I'd like to thank all the posters here who've shared their knowledge over the years. It's helped me diagnose and fix several things on my own. Unfortunately, I'm seriously considering leaving Directv due the slowness of my three year old HR22. It is just so ... very ... slow. Nothing seems to help -- reboots, clearing nvram, running diagnostic tests (smart short, long, surface), etc.

    There's really two types of slowness I'm seeing: lack of response to remote, lag from response of remote to execution of command.

    I've observed that you can determine if the DVR has accepted your remote control button press because the blue light will blink off-on. There are many times throughout the day when the DVR will not accept any inputs for 10 to 45 seconds. Good luck trying to change the channel manually to ESPN, you'll most likely end up on channel 2 with an outside chance of getting to 20. Forget about getting all three channel numbers entered in. It should not take minutes to scroll down the list of recorded shows. Also, the press-wait-press-wait-press-wait-press-YAY IT WORKED is getting really old.

    The second type of slowness I'm dealing with is when I get the feedback that the DVR has accepted a command (light blinks off-on), but it takes forever to actually execute it. For instance, hitting 'play' on a highlighted show from the recorded lists can take half a minute or more (starting the timer from the time AFTER the DVR finally acknowledges that the 'play' button was pressed). I believe our current record is two minutes 11 seconds. For some reason, it also starts shows 15-30 seconds from the beginning, so then I get to try to rewind.

    Anyway, from reading everything here, it doesn't seem like a new DVR is going to actually fix anything. Tonight I'm going to the local cable store to check out their picture quality, gui, and response time. If everything checks out, I'll be leaving to greener pastures after 11 years in the Directv fold. *sigh*

    Directv really needs to get this fixed. Good luck to everyone who's having problems.

    /end rant
     
  15. RACJ2

    RACJ2 Hall Of Fame

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    There goes my theory that the HD GUI fixed the issues with HR22's. So now I'm wondering why my HR22 has been working so well. :scratchin And My HR34 is even faster than my HR22, since the HD GUI download. :confused: Although I'm not complaining.
     
  16. fleckrj

    fleckrj Icon

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    Ugly is fine with me if it is fully functional. It is not like I watch the interface. The interface is only a tool to get to the functions of the box. Form follows (or at least should follow) function.
     
  17. Rich

    Rich DBSTalk Club DBSTalk Club

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    When I first got the 22, I was amazed at how well it worked. It was just as quick as my 20-700s. I got it before MRV and I was using it on my bottom floor and in the master bedroom using RF remotes and hard wiring. It had no problem with the remote commands from the floor below it, was quick and dependable. By the end of the week, I could stand in front of it and it wouldn't take a remote command. From any remote, in IR or RF. Swapped that for a 23-700, brand new again, and that was bad from get-go. Last 21 series HR I've accepted. My luck.....:nono2:

    Rich
     
  18. Rich

    Rich DBSTalk Club DBSTalk Club

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    Clarity!!! That's exactly what I was talking about. Good post!

    Now, about the patience thing: Find some way to get rid of that 22 and get a 24. You're experiences with one of them will be different. And once the GUI issues get cleared up (and they will), you'll have a much better HR and won't have to settle for cable.

    Rich
     
  19. jrobcet

    jrobcet New Member

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    I was D* customer from 2007-2011. During that time my only complaint with the service was the slow, laggy, and sometimes non-responsive DVRs. I've recently considered coming back to D* but after browsing here, as well as discussions elsewhere, I'm thinking twice.

    Here are my two cents for whatever it's worth: :)

    It seems there are plenty of folks having these issues across multiple DVRs. Issues that were present back in 2007, and are still there today. I'm not privy to the development process for these DVRs, but it's hard to not make the assumption that D* has some long-standing software and/or hardware development problems. Especially since this has spanned many years across multiple DVRs.

    I suppose you could argue this is speculation on my part (it may well be), but either way, I'm somewhat hesitant to become a customer again because of my past bad experience, but even more hesitant when I hear current customers complaining of (continued) problems with slow DVRs.

    I've been in the technical customer service field for many years, and have learned that there is always a minority of vocal users who will hold your feet to the fire -- and I think that is great. However, I've also learned that with widespread problems that impact many users there are many who suffer in silence, either because they don't know they are dealing with poor functionality, or because they don't want to deal with it and just hope it gets fixed. It's the latter group of people who are the real worry for any business, because not only do they suffer in silence, they are also likely to go away without communicating why they are leaving.

    I like DirecTV and would like to come back, but I refuse to be tied to a contract and know there is the very real possibility I will have to deal with subpar functionality. That's not a good way to get, and keep, customers.
     
  20. Mike Greer

    Mike Greer Hall Of Fame

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    My HR22s suck even worse now than they did before the HD GUI!

    Those poor kids of mine - I wonder if I can be charged with child abuse by forcing them to use the HR22s?:lol:

    I had to restart the HR24-500 that I use the most last night because it was so painful to do anything. I wanted to delete a recording that was 4 lines down the list so I started hitting 'down' --- when the item I wanted to delete was selected (after pausing on the 2nd on the list for couple of seconds) I hit the red button to delete and just as I was going to hit enter I noticed that it had moved one more line down... After pausing on the one I wanted to delete for a second or two...

    I wanted to set up a series recording by hitting (R) button while in the guide... I selected the series in the guide and hit (R) to get the single (R) indicating it would record one episode.... I then hit (R) again to record the series and nothing happened... I waited 3 or 4 seconds and hit (R) again... Nothing happened for another 3 seconds or so... I then saw the multiple (R)s in the guide indicating it would record the series. Then hit the down arrow to go down in the guide and nothing happened... Wait another 2 seconds and the multiple (R)s disappear on the series I wanted and the then I moved down one in the guide.

    What a pain - I'm so happy I pay soooo much for this!

    Rich - the above description is what I call 'Slow'.:eek2::lol:

    The moral of the story - until DirecTV fixes these things - do everything in S L O W motion or you're going to delete something you wanted to keep or record something you didn't want to record.

    I had flash backs of having to use my HR22s - It's like someone took my nice quick HR24-500 and replaced it with a POS HR22! Sure the menus look better but it so not worth the 2 months of pain and suffering!
     
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