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Directv denies problems with receivers

Discussion in 'DIRECTV General Discussion' started by alc965, Apr 6, 2012.

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  1. raott

    raott Hall Of Fame

    Nov 23, 2005
    The HDGUI was suppose to fix the slowness problems. There has been a long track record of "the next release will fix the problems"' only to result in it not happening. It took years and multiple releases to make the HRs "kind of" acceptable only to take a huge step back with the HDGUI.
  2. frogg

    frogg Legend

    Nov 18, 2005
    Excuse me if I don't think the next release will fix anything.:nono2:
  3. TBoneit

    TBoneit Hall Of Fame

    Jul 27, 2006
    Thanks for the answer.
  4. skyboysea

    skyboysea Icon

    Nov 1, 2002
    Have faith. The question is: what else they are going to break while trying to fix the slowness problem?

    Someone already knows the answer and it is not a good thing.
  5. Rich

    Rich DBSTalk Club DBSTalk Club

    Feb 22, 2007
    Piscataway, NJ
    He does seem to be describing that "grinding glass" sound an HDD makes when it fails catastrophically.

  6. milwaukee111

    milwaukee111 Cool Member

    Apr 19, 2012
    i had 5 diretv dvrs. four of them are hr 20s. one is 21 or 22 (not sure).
    Anyway, whether directv admits it or not, and based on all these posts, their DVRs are obviously slow.
    They became slow over the past 2 to 3 years.. coinciding with software updates.. Latest making them undesirable to use every day.

    When I complained, they replaced hr20 with another hr 20..

    I moved to dish/hopper and am very pleased.

    Anyway.. directv does not care (neither would dish, I would imagine), as to how long you are a customer. They would not do anything special for me, eventhough I asked for a hr24.. they sent a hr 20. No point in calling them back to complain..just swtiched..
    Therefore, if you are not under contract, best option is to move to Dish.. It is an obvious answer and the only reason I make it is that I notice some people seem to emphasize who long they are with directv.. One guy since 1997 (I am not sure why he advertises it so much.. lol - hey, I mean no offense to you). It would be incorrect to think that being loyal to directv (or dish) would get us any special privileges.. We don't! (off topic - cell phone companies seem to care.. if you are 10 year customer, you get some special privileges - sorry.. just an off topic remark based on personal experience. I don't want to start anything on that and I am not touting any single company).

    I suppose, if enough people move, at least the remaining subscribes would be lucky that directv would act much faster.. When I called directv to cancel, they tried to retain me but really would not acknowledge the problem and didn't offer the HR24 units.

    It is a pain to move.. A whole day of waiting for installer and having it installed.. but it was worth it for me.. Besides, I had to spend many many hours trying to work around the Lack of IR (long story hopper has only one IR address and they won't give us a remote with IR output).

    The hopper is very fast.. comes with 2 tb built in.. and you can watch your dvr programming on your phone.
  7. Richierich

    Richierich Hall Of Fame

    Jan 10, 2008
    You'll see and then you can PM me and say whatever you feel you want or need to say at that time. :)

    What will be Bad is if you Move to Dish or Whatever and the Next Release Does Fix the Problem of Sluggishness how will you feel???

    Should I have waited a little longer?

    I know about the Frustration because I have 2 HR23-700s and I have to deal with them occasionally but Thank God I have the HR24-500s with WD20EADS Drives on them (which I think helps the situation).

    And Yes the HDGUI National Release Software should have fixed everyone (it helped a lot of people but hurt others) so let's see if Directv finally gets it right.

    My 2 HR23-700s only Backup my other HR24-500s.
  8. dpeters11

    dpeters11 Hall Of Fame

    May 30, 2007
    If they like the switch for other reasons, maybe it's a decent move, but not necessarily if the situation that causes the switch only lasts a month or two.

    Personally, I'm staying where I'm at and looking forward to what happens this year.
  9. jmpfaff

    jmpfaff AllStar

    Dec 12, 2004
    Moderators, I have a request. Can we get a sticky thread created with tips on how to reduce / mitigate some of the slowness issues?

    I've seen several different tips from the technical experts -- the key sequence to clear NVRAM is one example -- and it would be nice to have them all together rather than spread out through a soon to be 500 post conversation.
  10. dpeters11

    dpeters11 Hall Of Fame

    May 30, 2007
    The problem is some can take the tips too far. I mentioned the NVRAM clearing to a friend once, then found he started to clear it several times a week. Things like scrolling effect, native or remote ID aren't so bad.
  11. Podkayne

    Podkayne Legend

    Nov 1, 2007
    I had about decided to jump to cable, until I saw another thread where the Time Warner boxes were more unreliable than the HR-x4-xxx boxes. I'm upset with this whole situation, but not enough to make a commitment I would regret. So I suppose I'll just go with DTV for a while longer.
  12. sacflies

    sacflies AllStar

    Apr 10, 2012
    I am on the verge of joining you at Dish. I have doubts that another 'upgrade' will fix all these issues. My HD receivers have been slow ever since I switched to D*, but now they are insanely slow. I really don't have any reason to stay with D*. I don't get the sports packages because they are too expensive. And other than that D* and E* are pretty much tit for tat. Going to make a decision soon.

  13. carlsbad_bolt_fan

    carlsbad_bolt_fan Icon

    May 18, 2004
    Carlsbad, CA
    Just tried doing this as my HR20's have slowed quite a bit and that sequence did nothing. Once I hit red-red, I heard the "bong-bong" sound, blue-blue just brought up the one line mini guide then removed it, yellow did nothing and green displayed "English" on the screen.

    After trying that, switching to ESPN (206) took FOREVER. Didnt' keep track as to how long. Got tired of waiting so I punched up CNN, then back to ESPN. That went rather quickly.
  14. Richierich

    Richierich Hall Of Fame

    Jan 10, 2008
    Are you sure you switched to Channel 1?

    I just did it and it worked perfectly and I got the Message at the bottom left of the screen "NVRAM Flash Cleared".

    Did you wait about 30 Seconds for everything to finish loading???
  15. billsharpe

    billsharpe Hall Of Fame

    Jan 25, 2007
    I switched to FiOS last October rather than waiting. I'd still be waiting...

    Much more responsive DVR, saved some money, and my blood pressure is down. :)
  16. makaiguy

    makaiguy Icon

    Sep 24, 2007
    Aiken, SC
    You probably didn't wait until the page was fully loaded. There's a fair amount of stuff that loads behind the scenes on that page.
  17. BattleScott

    BattleScott Hall Of Fame

    Aug 28, 2006
    As bad as the DirecTV boxes are right now, they are still light years ahead of what TW is offerinng in our area. We had the digital cable installed in our office (south dayton) and it is horrible, both the receiver and the PQ. If you can get Uverse, that is a much better option (if you can live with the limitations on HD streams).
  18. sigma1914

    sigma1914 Well-Known Member DBSTalk Club

    Sep 5, 2006
    Allen, TX
    UVerse boxes are no better. Channel changing is fast, but setting up recordings and stuff is as slow or slower than DirecTV.
  19. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

    Dec 2, 2010
    It's also a matter of the right speed. The message can be very hard to see, depending what's on the screen. It appears in lower left, quite faint white. But getting the messages or bongs you did may indicate it needs to be done faster.
  20. Richierich

    Richierich Hall Of Fame

    Jan 10, 2008
    +1. :)
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