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Directv denies problems with receivers

Discussion in 'DIRECTV General Discussion' started by alc965, Apr 6, 2012.

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  1. Dood

    Dood Legend

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    Mar 16, 2006

    Wow! I am shocked! :lol:

    Seriously, did anyone really expect they would get it right? They never have before!
     
  2. gordon1fan

    gordon1fan AllStar

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    Talladega,...

    +1. LOL!
     
  3. rey_1178

    rey_1178 New Member

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    you canceled your acct yet?
     
  4. billsharpe

    billsharpe Hall Of Fame

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    Southern...
    Yes, back in October :D
     
  5. sigma1914

    sigma1914 Well-Known Member DBSTalk Club

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    We know - you tell us repeatedly. :lol: ;)
     
  6. sacflies

    sacflies AllStar

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    The Dood abides!

    I guess this has been pointed out already, but sluggish D* receiver issues have been going on for several years now. Just google "slow directv receivers". My receivers have been slow and sluggish since I signed on 2+ years ago. Of course now they are even slower. Point is what makes anyone think that they are going to magically fix this problem now? I will be very surprised if it happens. I'm just about tired of waiting and am very close to making the "hop".
     
  7. swyman18

    swyman18 Legend

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    You don't seriously believe that, right?
     
  8. Dood

    Dood Legend

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    If I hear "A fix is on the way" one more time I am going to puke down my own throat. I left DirecTV years ago because their DVRs were absolutely terrible, and I come back to them last fall and the damn things are freaking worse then ever.


    I think he a corporate shill or at the minimum works for DirecTV.
     
  9. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    My wife and I know a woman who has been divorced for some time. She's always talking about her ex husband yet states she want's nothing to do with him. Kind of reminds me of you DISH subs who left DirecTV yet spend hours on DirecTV threads talking about DirecTV. :sure:
     
  10. gbubar

    gbubar Legend

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    You have to love it...:):):)
     
  11. sregener

    sregener Godfather

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    Well, I don't want to take that marriage analogy too far. That's just... uncomfortable.

    It's more like this. After years of cutting through branches with a hacksaw, somebody finally stops believing the lies that their blade is just dull and needs replacing or that the next hand tool is going to be the one that fixes things. Yes, it's slow, and sometimes frustratingly difficult, but the thing does cut. Then one day they go out and buy a chainsaw. Shazam! Who knew you could do this so fast and so easy?!?!

    Now, if you were the proud owner of a new chainsaw, and you saw other people still hacking away at trees with their hand tools, wouldn't you want them to know there was a better way? Who, better than you, would know what holds people back? And would you turn a deaf ear to the hacksaw fans when they repeat the promises of a better tomorrow if people would just be a little more patient?

    The reality is this: If DirecTV did not have an exclusive contract with the NFL for Sunday Ticket, they'd be bankrupt, finished, done. Their DVRs are the worst. Good riddance.
     
  12. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    Really? Can you back your statements with facts or are you simply posting your opinions?
     
  13. Richierich

    Richierich Hall Of Fame

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    No, I am a Corporate Shill who works for DirecTV!!! :lol:

    Yes, I do believe it but if they Rush it out it may cause some other problems so we will have to wait and see.

    If it doesn't work then maybe Directv will wake up and start Replacing those Sluggish Models with HR24s or HR34s to Slow Down Churn that will happen when people give up in Frustration.

    I'm just Glad that 5 or my 7 DVRs are HR24-500s and are working Fast without any Problems.

    My 2 HR23-700s are Slow but not as Slow as others Report but I don't use them on a Daily Basis but as Backup DVRs.
     
  14. Richierich

    Richierich Hall Of Fame

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    Better start Puking Down Your Throat!!!

    How do you do that anyway???

    Just Curious!!! :lol:
     
  15. AlanSaysYo

    AlanSaysYo Legend

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    I was following your logic until that. There's just no responsibility in that statement. Many people have DirecTV receivers that work quite well and enjoy the service they receive. It is entirely possible to acknowledge that a group of customers are having DVR issues while other customers are not.
     
  16. bman3333

    bman3333 Mentor

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    I agree that old STB equipment is a major cause of customer dis-satisfaction with DirecTV. Prior to leaving DirecTV last November, I had two re-furbished HR22's that were slow and noisy. Upon returning to DirecTV this week, I made sure I would receive new equipment and it makes a world of difference in my experience. I realize that with 19.9 million subscribers, upgrading all of them to the latest hardware would be expensive and logistically challenging. But as my DirecTV installer said during my install on Tuesday, why does DirecTV still send his warehouse refurbished HR21 and HR22 for new customer installs? And why would they give existing customers a hard time about upgrading the equipment at no charge upfront when it vastly improves the QOS and chances of keeping the customer for an additional 2 years (w/ a monthly leased equipment fee to boot)? Seems like a better marketing investment than a Charlie Sheen ad.
     
  17. gordon1fan

    gordon1fan AllStar

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    +1
     
  18. Dood

    Dood Legend

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    Mar 16, 2006

    Please give me one reason I should believe a permanent and reliable fix is on the way. You can't go by past fix's because there are none.

    Also, tell me why would DirecTV send out OLD refurbed equipment to new customers? That would be like me going to GM to buy a new car and they deliver a 1972 Vega.

    DirecTV has a terrible business plan and they could care less.
     
  19. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    Perhaps a crying towel will help.
     
  20. lparsons21

    lparsons21 Hall Of Fame

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    Thanks for the snarky response. But I got to thinking, maybe a crying towel would be just as effective as any fix that D* software guys are going to produce! :)

    The HRs are running slower now, including the sainted HR24, since the HDGUI and the remote response issue is now back to haunt us. And for 6 years, there has been little improvement for any appreciable length of time.

    The HR24 with the SDGUI that I got when I returned to D* was fine. Nearly as quick as the Vip722k and Vip612 that I had with Dish and perfectly acceptable. Enter the HDGUI, and all the problems of the past re-appeared. So depending on history as a guideline, there will possibly be a modest fix that will last long enough for many to write glowing reports, then followed by another 'fix' that will have us back at the same issues yet again. That is what history tells us! :(
     
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