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Directv denies problems with receivers

Discussion in 'DIRECTV General Discussion' started by alc965, Apr 6, 2012.

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  1. raott

    raott Hall Of Fame

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    Which is why you get it right the first time so a fix isn't necessary.

    Something is broken in the process that the fixes in beta are not translating to the national release.
     
  2. TBoneit

    TBoneit Hall Of Fame

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    The other providers may have issues, however I'm pretty sure based on anecdotal evidence that they work fine for all core (Basic) functions.

    Based on viewing messages here it appears that the Dishnetwork Hopper from the first with it's initial version has performed speedily and did all basic hopper functions OK.

    It does sound as if in your case it was for sure the HDGUI that was supposed to be the speed improver had the opposite effect.

    I have a WD media player for all the extra junk the D* & E* are adding. Just leave me speedy reliable response to the remote and I'll be happy.

    Here's a suggestion for DirecTV. Add the same supplier for the hardware and firmware that Dishnetwork uses and let them create a Hotrod speedy version of a HD DVR for use on the DirecTV system too. Maybe as a premium offering for subscribers with fancy in home theatre systems. the ER-25 Hi Performance DVR.

    To me that would make sense to add a supplier that can deliver reliable and speedy equipment.
     
  3. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Winters,...
    I thought the horse had already left the barn! I guess you're saying the door hasn't been locked yet....:D
     
  4. lparsons21

    lparsons21 Hall Of Fame

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    Not yet! I'm still in the 1st year rebates so I'm getting TV on the cheap for now. But come August when those expire and the bill goes up roughly $31/month it will make switching not only easy, but cheaper overall including the $240 ETF. With E*'s comeback offers, being able to reduce the receiver count by 1 and the less costly sub rate overall, I'll not only recoup the $240 in the 1st year, but actually put $240 in my pocket!

    I'll gain BBCA-HD for sure but lose Showtime Extreme in HD probably, which means I'll trade HD viewing of the undercard boxing with SHOExtreme and gain Doctor Who and other shows in HD. Seems a fair trade.

    Since my eyes don't perceive a difference in the HD both services offer, and I'm somewhat agnostic about providers, it all comes down to the dollars and the equipment performance issues.
     
  5. sregener

    sregener Godfather

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  6. RAD

    RAD Well-Known Member

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    Dripping...
    Actually I just tried the same things that you showed on a HR24-500 in my office and except for the channel change speed, which sometimes is very slow, I'm not seeing that big of a difference, maybe .5 to 1 second difference, if any.
     
  7. sigma1914

    sigma1914 Well-Known Member DBSTalk Club

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  8. lparsons21

    lparsons21 Hall Of Fame

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    And I just tried all those things on 2 of my HR24-500s and got the usual somewhat slower operation and of course, the more prevalent remote ignoring issue. Hard to have to put up with both a somewhat slower overall operation (though acceptable) AND the darned remote response which is just greatly aggravating!
     
  9. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Winters,...
    Since you have no information in your Profile, I conclude you are a Dish sub. True?
    And you have posted here before under another name. True?

    Have you ever actually been a DIRECTV® subscriber?
     
  10. HDSC

    HDSC AllStar

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    Srenger:
    Just wanted to say you did an excellent job with the Hopper DEMO on YouTube. I had no idea that E* was that fast. I am sure D* has the software guys working overtime as our sets snailed down after the new HDUI software upgrade.

    Competition and options are always good for the consumer.
     
  11. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    Good question.
     
  12. lparsons21

    lparsons21 Hall Of Fame

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    I think he has indicated that he recently switched from D* to E* in some past postings.
     
  13. sacflies

    sacflies AllStar

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    Nice. Thanks for posting the video. I have been on the fence about switching to Dish and the Hopper for a few weeks now. Your video pushed me a bit closer to making the move. My D* HD receivers are just not cutting it. I have one question...can you create channel lists to scale down the number of channels like you can do with D*? Where each person in the house could have their own channel list?
     
  14. sregener

    sregener Godfather

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    I understand your reaction. When faced with incontrovertible facts (video evidence), all that's left is to attack the messenger.

    I have not posted here before under any other name.

    I am including a picture of my HR22-100 return shipment box, taken now on my kitchen counter. Note the date on the shipping label. I cancelled DirecTV service this previous Saturday, April 21st, the same day Dish came out and installed my Hopper. I first subscribed to DirecTV in 1995, stuck with them until 2007, took a few years off from pay service altogether, and then went back to DirecTV in January of 2010. My first HR22 died within six months (hard drive died, and I don't blame DirecTV for that one.) The second one is the one you can't see in the picture because the box is sealed. I had never been a Dish customer before Saturday, April 21st, 2012.
     

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  15. sregener

    sregener Godfather

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    That would be quite impressive, especially if you could do all that quickly right at startup. My HR22-100 was a real dog - couldn't bring up the guide, change channels, or select a program to start playback for a good 10 seconds minimum after power-up. There was always a slight hiccup in 30-second skip - probably less than .5 second, but not the instant skip of the Hopper.

    If I could have gotten a guarantee from DirecTV that an HR24 would come as a replacement receiver, I might have given them a chance. Though another poster is indicating he has the same problems with his HR24 that I had with my HR22 when it came to responding to remote control presses. There were times I would mash a button 5 or 6 times and nothing would happen. Other times, it was quite quick. But I'll never know now because DirecTV makes no promises about model numbers.
     
  16. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Winters,...
    Thanks for the prompt and straightforward reply. Your idea of an "attack" and mine are surely different. I did not intend any malevolence.
     
  17. sregener

    sregener Godfather

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    According to Chapter 5 of the Hopper manual, pages 35-38, you can create 4 favorite channel lists. I haven't done it yet.
     
  18. billsharpe

    billsharpe Hall Of Fame

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    Southern...
    I switched to FiOS last October and the grass is indeed greener. :D
     
  19. RAD

    RAD Well-Known Member

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    Dripping...
    OK, I decided to get out my iPhone and use the clock app to measure the times between his Hopper and my HR24-500, which BTW was part of the early testing program so I've had it for over 26 months now.

    - Power On, Hopper= 4.0 seconds, HR24-500= 5.4 seconds
    - Guide, Hopper= 2.4 seconds, HR24-500= 1.7 seconds
    - Scoll guide 10x, Hopper=5.9 seconds, HR24-500= 7.4 seconds
    - Playlist, Hopper= 2.0 seconds (which is only the recordings on his Hopper, HR24-500= 3.1 seconds (which is the playlist for local + 5 other HR DVR's via WHDVR)
    - Start Play, Hopper= 3.7 seconds, HR24-500=2.4 seconds for local recording, 5.2 seconds for WHDVR recording
    Change Channel, Hopper=2.9 seconds, HR24-500= 3.8 seconds

    So from what I see is the Hopper is quicker but IMHO not as blazing fast compared to the HR24-500 as some try to make it sound like.
     
  20. lparsons21

    lparsons21 Hall Of Fame

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    I'd be tickled pink if any of my 3 HR24s got those response times too! :)

    Unfortunately, that isn't the case. :( But even the relatively slower speed would be acceptable if it just didn't ignore the remote all too often. :( :(
     
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