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Directv denies problems with receivers

Discussion in 'DIRECTV General Discussion' started by alc965, Apr 6, 2012.

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  1. RAD

    RAD Well-Known Member

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    I know you've probably tried this already, but if running in IR mode have your tried RF or if in RF mode tried IR?
     
  2. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    So, Lloyd, what times do you get?
     
  3. Rich

    Rich DBSTalk Club DBSTalk Club

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    True, that's probably why all these guys posting about slow HRs don't state which HRs they have that are "slow". The only problems I see are related to the GUI and they've already fixed the major problem I had, the "exploding GUI".

    They're never gonna make the series 21 HRs much faster than they are now.

    But I keep seeing posts about doing away with the 20-700s and I've got eight of them, five with 2TB drives internally and three with the same drives externally and they are almost as fast as the three 24s I have. I CAN make side by side comparisons and there is not enough difference in the speed of any function to bother me. It's not the age, it's the specific HR models that are (ambiguously) slow.

    Rich
     
  4. lparsons21

    lparsons21 Hall Of Fame

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    When it doesn't ignore the remote? :)

    I get about 8 seconds for nearly any function except for guide scrolling, which is quick as a bunny.

    But coming out of viewing a recorded event takes on average 20-25 seconds, which doesn't seem to vary outside those numbers regardless of whether it is a local recording or coming through MRV. Frankly that surprises me as I would expect a bit of lag from the 'remote' dvr.
     
  5. lparsons21

    lparsons21 Hall Of Fame

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    Yep, in fact I use both on a recurring basis.

    My main HR is controlled via RF, the one stacked on top of it is controlled by IR. The only thing that is really quick is list scrolling. Oddly, I can use the 'remote' on my iPad and get better response. Never seems to ignore that at all.

    I just never think to use the iPad until after my frustration level is up a bit! :)

    And the iPad isn't all that handy for that use as it goes to sleep pretty quickly. Meaning I have to
    1. wake it up
    2. login
    3. use remote

    each and every time I could use it. And since it won't also control the volume of the AV system, I then have to grab a different remote for that.
     
  6. Rich

    Rich DBSTalk Club DBSTalk Club

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    Get yourself a decent HR and you won't have those problems. I never miss channel changes on the Guide, my numbers come out as I hit them. The only mistakes I see are those I cause. The wait you see when bringing up the Playlist can be directly attributed to the HD GUI and, like the "exploding GUI" issue, I'm sure that will be fixed. As for scrolling thru the guide, my HRs scroll thru it too fast. Going forward in time on the Guide is incredibly fast, so fast that I wish it could be slowed down at times.

    Again, that can be directly attributed to the HD GUI and will be fixed.

    Rich
     
  7. RAD

    RAD Well-Known Member

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    Does your sons HR24 also have the same issue? Seem strange that using the iPad would have a better response then the remotes, but I don't write the code in these things.
     
  8. sigma1914

    sigma1914 Well-Known Member DBSTalk Club

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    I use my laptop to control everything & it's fast. I use a browser app at http://waltzremote.com/ and also a device called RedEye remote ( http://thinkflood.com/products/redeye/ ) which can run on any browser and even iDevices or Android. RedEye controls all AV equipment.
     
  9. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Wow! Those times are way in excess of even my HR20! Waaaaay! I am guessing you've tried all the normal fixes, and that something else is causing this intolerable situation. What happens with one HR if you disconnect the others? (Say by unplugging them for a bit to test.)
     
  10. AlanSaysYo

    AlanSaysYo Legend

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    I understand where you're coming from with those comments and agree to a point. I see it the same as the way Apple treats iOS updates on their devices - after a certain point, they stop supporting older devices, and the oldest supported device runs considerably slower than the newest.

    What doesn't make sense from that explanation, though, is why any HR24 would be running sluggishly with the newest national release. If the new software is optimized for the best hardware, then why are there sporadic instances of the newest hardware running horribly? If there were uniform results across the same hardware models, I would agree. For example if all HR20s changed channels at 6 seconds, all HR21s changed channels at 5 seconds, etc.

    I think the difference here is that there is some sort of fault in programming or design causing the wheels to fall off under unknown (to us) conditions on any of the hardware models.

    Compared to all the possible processor-memory-video card combos out there, DirecTV has quite a bit of information to work with when testing software on receiver hardware. They have a very short list of hardware models, and in theory should be able to account for all possible hardware configurations (except the unsupported eSATA addon drives).

    I certainly appreciate the idea, but I wouldn't let DirecTV off the hook that easily.
     
  11. lparsons21

    lparsons21 Hall Of Fame

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    My testing of his unit is sporadic, but it seems about the same as my 2 units.

    But let's carry on with the iPad control.

    Not only does it result in perfect response to every keystroke, all the speed issues disappear. Which leads me to think that the speed issue isn't a speed of operation issue as much as it is a response to the remote issue. IOW, a different result than I would expect.

    Basically it seems that not only does the HR ignore the remote all too often, it doesn't even respond quickly to it when it does respond at all.

    Freaking weird!

    As a slightly OT question for this thread. I thought the DirecTV app for the iPad allowed for playing recorded shows on the iPad at one time. Doesn't seem to do that now. Am I misremembering?
     
  12. lparsons21

    lparsons21 Hall Of Fame

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    Thanks for the info and links. Interesting.
     
  13. sacflies

    sacflies AllStar

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    Thx for the reply.
     
  14. sregener

    sregener Godfather

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    I never had the pleasure of owning an HR24. I was stuck with an HR22-100 for my entire contract period. It was slow from the first day I got it, but over the last few months, it went to new levels of frustration for me. Compared to the times I'd get for my HR22-100, the Hopper is blazing fast.

    You left one out: how long does it take your HR24 to skip 30 seconds forward 16x?
     
  15. RAD

    RAD Well-Known Member

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    Nope, the iPad never allowed for that, you can watch some selected live channels when your on the same home network with your receivers but that's it.

    Yea, really strange with your remote issues, all I can think of is there's interferrence, but why effect both IR and RF, or your STB's are just FUBAR, maybe a bad batch. For the HR24 you're using in IR mode, what happens if you put the remote right in front of the IR window on the HR24, same or better?
     
  16. sacflies

    sacflies AllStar

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    I just used one of my HR23's for the first time today and it seems a bit more snappy. Maybe there was some sort of update overnight. It is scrolling thru the guide very smoothly and quickly today...hadn't seen that before. And it seems to be doing basic functions like changing channels a bit quicker. The Guide and List functions seem to be popping up a bit quicker as well. Maybe this is temporary and it may go back to its slow and sluggish ways soon, but I do see some improvement today. Is there a glimmer of hope here?
     
  17. RAD

    RAD Well-Known Member

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    8.4 seconds for pressing 30 skip 16 times on a local recording, 9.2 seconds when doing it for a remote WHDVR recording from a HR24-100. Looks like 7.2 seconds for the skip on your Hopper.
     
  18. Daniel

    Daniel AllStar

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    I'll add to the chorus, the grass is greener with the Hopper. I had two HR21 and an R16 and my whole family was fed up with the slow response times and the ignore remote problem. Switched to a 2 Hopper and 2 Joey system and everything is great.

    Does the Hopper have issues? Sure, like any new product, but not to the point that I want to throw them out the window like I wanted to with the HR21s.

    Hell, this morning I even got kudos from the wife for making the switch and trust me, I don't get kudos often!
     
  19. RAD

    RAD Well-Known Member

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    According to http://www.dbstalk.com/showthread.php?t=204388 it looks like there is a new release that's starting to roll out, check to see if you got 5C8.
     
  20. lparsons21

    lparsons21 Hall Of Fame

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    Tried as you suggested. No difference either at the HR or across the room.

    With the iPad, same unit is very responsive.

    As to the watching on iPad, I must be remembering the Dish iPad app that did that. Really neat for night watching in bed.
     
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