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Directv denies problems with receivers

Discussion in 'DIRECTV General Discussion' started by alc965, Apr 6, 2012.

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  1. Christopher Gould

    Christopher Gould Icon

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    Sregener according to this post your hopper isn't that much faster. My hr21-100/200 is only a second or two slower and its alot older.
     
  2. lparsons21

    lparsons21 Hall Of Fame

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    While that may be true in your case, it isn't for lots of others including me.

    In the case of the Hopper/Joey combo there has been not ONE single posting ever about slowness. And with history, all the Vips from Dish have only had rare and short times when slowness was even discussed about them.

    OTOH, D*'s HRs have had the slowness and remote response issues to some degree ever since the first one shipped.
     
  3. sregener

    sregener Godfather

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    According to another poster who timed my posted video, I got 16 30-second skips done in just over 7 seconds. It looks like you got 4 done in 5 seconds. That puts the Hopper at least 3x faster than yours. I consider instant to be "I don't have to wait before inputing the next command because the last one has already executed." My HR22 required me to wait before pressing the button again - I see in the video you are well trained as well to wait for the command to complete before pressing the button again. Try hitting it 4x as fast as you can and see if you really get 4x from the box. And yes, in the real world, I do press the skip button as fast as I can - I know, for instance, that NASCAR on Fox has a 3-minute commercial break, which is 6 skips. Took me well over 6 seconds to do that with my HR22, and under 2 with the Hopper. NFL Football is 4 skips. And don't get me started on halftime - 31 skips. Those pauses add up.
     
  4. sregener

    sregener Godfather

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    Well, yes, we have someone who put up some numbers. But no video. MysteryMan was unimpressed by a comparison video of the Vip722 vs the DirecTV HD DVR, saying, "Well, yes everybody puts those out." But I'm looking for the video that shows a DirecTV HD DVR matching - even coming close as the numbers posted for that HR24-500 are - a Hopper. I agree that if people are getting that performance from their DirecTV HD DVR, they have no reason to switch. I assure you my times would be nowhere near that with my HR22-100.
     
  5. Christopher Gould

    Christopher Gould Icon

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    I believe people are having problems but we haven't seen a video of a 45 second channel change either.
     
  6. RACJ2

    RACJ2 Hall Of Fame

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    I thought you weren't going to change your story? The difference in the speed of the 30 second skip between the 2 DVR's is insignificant. But just to prove you wrong, when I get back from church, I will post a video showing that the HR22 30 second skip is faster then what I posted. And faster then the dubious performance of the Hopper! My point was to show it responding quickly to each press of the button. Gees! :mad:
     
  7. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    Nothing unusual there. What remote are you using and what kind of TV do you have? There are some LCD TVs that interfere with IR remotes.

    Mike
     
  8. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    Lets keep the discussion civil please. This will be the only warning.

    Mike
     
  9. sigma1914

    sigma1914 Well-Known Member DBSTalk Club

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    Here's my video of the HR24-100. This was right after power on from off all night. Native is ON, so that's why there's HDMI delays. The last channel change at 1:05 was fastest because resolution was the same. Each blink on the DirecTV logo light occurs when commanded & coincides with on screen results.

    [YOUTUBE]YAT5yEcGnjE[/YOUTUBE]
     
  10. hdtvfan0001

    hdtvfan0001 Well-Known Member

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    I guess I'm missing what all the hoopla on timings is all about.

    One would expect different hardware to get different results.

    Based on the OP and thread topic heading...I surmised this was about an issue about the current HD DVRs having an issue with performance.

    There are plenty of posts and reports of various less-than-stellar symptoms on some user HD DVRS. Then again, we have no clear idea what environments those are operating under, nor how they are configured. Those things can impact device results.

    In any case, what I have collected in reading various threads and posts on this topic is that there are pockets of users with some reported performance issues, and DirecTV is aware of those.

    Not all CSRs are totally up to date with every single reported issue, and as with any company, that should not come as any surprise.

    I would suspect that translates into the issues being addressed some time as soon as feasible for an updated firmware pushout. That's been the process for many years, so there's no reason to believe it has changed.

    Patience might be a good recommendation.
     
  11. texasmoose

    texasmoose Icon

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    very well said...............
     
  12. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    Very good point Fan. We could all do with less reaction and more thoughtful discussion. ;)

    Mike
     
  13. RACJ2

    RACJ2 Hall Of Fame

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    Well, in this [video] you will see that I hit 30 second skip 16x's rapidly and HR22 skips 8 minutes ahead in 6 seconds or less and the Hopper took 7 seconds (based on your post, I didn't time it). So as I said, my HR22 is on par with the performance of the DISH Hooper, VIP 722, etc.

    The results of my videos show that some HR22's are performing better then ever on the new HDGUI and at least on par with competitors DVR's. (I have to catch a flight out this evening, so I'm done with spending time uploading videos)
     
  14. hdtvfan0001

    hdtvfan0001 Well-Known Member

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    Thanks for taking the time to assemble and provide the video.

    It's interesting and reinforces the viewing experience here.

    Again, I suspect further improvements going forward, but this clearly substantiates speedy HDGUI results.

    Perhaps now that this is clear...we can move on to the general discussion at hand.
     
  15. lparsons21

    lparsons21 Hall Of Fame

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    Stock remote from D*. One using RF the other IR for the 2 different HRs in my AV rack.

    And the TV is in my sig, a Panasonic plasma so that shouldn't be affecting anything.

    I've said and confirmed with my self that my issues are all remote response times and remote ignoring. Everything is operating quick enough IF I use the iPad as the remote control. Unfortunately, that isn't all that handy to use.

    The only slowness issues, and they aren't really all that big a deal, is that channel changes are slow, caused because I use lots of resolutions and Native On which makes for lots of HDMI handshaking as I change channels.

    The other slowness is coming out of a recorded event, it always takes about 15 seconds for the playlist to be ready. Again, this isn't earth shattering and is tolerable.
     
  16. sregener

    sregener Godfather

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    You have every reason to be pleased. Mine wasn't that fast.

    And as for patience, I gave them 26 months to fix it. They didn't goodbye.

    I must be getting someone's attention, though. Directv called and offered me half price on programming to come back.
     
  17. sigma1914

    sigma1914 Well-Known Member DBSTalk Club

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    :lol: They do that for pretty much everyone who leaves. You're not getting anyone's attention. ;)
     
  18. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    Nothing out of the ordinary there either. Except for the RF my setup is similar.

    I'm stumped. It's definitely odd how two similar setups can have such disparate performance.

    Mike
     
  19. dpeters11

    dpeters11 Hall Of Fame

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    And shows why it's not as simple of an issue as some seem to think.
     
  20. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    It certainly isn't. It would also seem as if the HD GUI is not the culprit or at one of my five receivers would be showing some kind of slowdowns.

    The question is what else could be causing this problem...or is it possible that the HD GIU could have this effect on certain setups and not others? :shrug:

    Mike
     
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